The Christ Hospital Health Network
IT Infrastructure Manager - CBO IT Infrastructure - Full Time - Days
The Christ Hospital Health Network, Norwood, Ohio, United States
Job Description
The Manager, Enterprise Technology Services manages services related to the design and implementation of server, storage, database, email/messaging, and virtualization technology for The Christ Hospital Health Network, and will also provide strategic direction and oversight to ensure the stable, secure, and effective operation of IT infrastructure.
Responsibilities Enterprise Technology
Directs team to properly implement best practices for infrastructure services including proven infrastructure methodologies, service management processes and operational support
Partners with IT Leadership team, IT vendors and business leaders in managing overall IT operations to improve infrastructure costs, performance and customer satisfaction
Manages IT infrastructure budget, developing cost/benefit analyses for proposed spending and evaluating and negotiating potential solutions
Provide guidance to ensure that all systems meet current and anticipated availability and capacity requirements
Provide long-term technical vision and strategic direction for data center infrastructure
Ensure team provides and governs infrastructure architecture designs and standards
Creates reference architectures, position statements and technical design documents
Researches, identifies and recommends industry best practices for solving business problems
Benchmarks and collaborates with technology vendors for technology planning purposes
Project Leadership and Oversight
Works with PMO to manage resources and activities to ensure enterprise technology project deliverables are met on time and within budget while delighting our customers.
Helps to identify project risks and set timelines to meet customer expectations.
Coordinate with the appropriate internal organizations, such as Supply Chain, Finance, and Legal, to construct performance-based, accountability-driven vendor agreements.
Leadership and Human Resource Management
Builds, leads and manages a high performing team through staff development, recruiting and retention to support growing business needs
Leads effective change – Recognizes the need for, takes personal accountability to adapt, and leads others through organizational change
Fosters a service oriented atmosphere of teamwork between the business and IT
Leadership presence that establishes credibility at the highest levels of the organization, as well as across and down the organization with system users
Must be a professional and possess unquestionable integrity, credibility, business ethics and character
Outstanding communication skills with a demonstrated ability to connect with people on business needs, infrastructure issue resolution, projects and/or financial issues
Delivers high levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience.
Provides training and mentoring as needed.
Qualifications Knowledge and Skills (e.g., BSN required, MSN preferred) Education
High school diploma required
bachelor's degree in IT discipline preferred
Years of Experience / Required Skills and Knowledge
Minimum 10 years of Information Technology in a large, complex environment
Minimum 3 years' experience leading enterprise infrastructure group
Minimum 5 years of experience managing or leading large infrastructure project
Minimum 5 years of experience with ITIL process management (Change, Incident, Problem), required
Minimum 5 years of experience managing Service Level Agreements, required
Minimum 5 years of experience with Data Center Operations, required
Minimum 2 years of experience managing suppliers in outsourcing contracts, required
Experience working in a large healthcare environment, preferred.
Six Sigma experience, preferred
Licenses, Registrations & Certifications
ITIL Foundations Certification
PMI Certification
#J-18808-Ljbffr
Responsibilities Enterprise Technology
Directs team to properly implement best practices for infrastructure services including proven infrastructure methodologies, service management processes and operational support
Partners with IT Leadership team, IT vendors and business leaders in managing overall IT operations to improve infrastructure costs, performance and customer satisfaction
Manages IT infrastructure budget, developing cost/benefit analyses for proposed spending and evaluating and negotiating potential solutions
Provide guidance to ensure that all systems meet current and anticipated availability and capacity requirements
Provide long-term technical vision and strategic direction for data center infrastructure
Ensure team provides and governs infrastructure architecture designs and standards
Creates reference architectures, position statements and technical design documents
Researches, identifies and recommends industry best practices for solving business problems
Benchmarks and collaborates with technology vendors for technology planning purposes
Project Leadership and Oversight
Works with PMO to manage resources and activities to ensure enterprise technology project deliverables are met on time and within budget while delighting our customers.
Helps to identify project risks and set timelines to meet customer expectations.
Coordinate with the appropriate internal organizations, such as Supply Chain, Finance, and Legal, to construct performance-based, accountability-driven vendor agreements.
Leadership and Human Resource Management
Builds, leads and manages a high performing team through staff development, recruiting and retention to support growing business needs
Leads effective change – Recognizes the need for, takes personal accountability to adapt, and leads others through organizational change
Fosters a service oriented atmosphere of teamwork between the business and IT
Leadership presence that establishes credibility at the highest levels of the organization, as well as across and down the organization with system users
Must be a professional and possess unquestionable integrity, credibility, business ethics and character
Outstanding communication skills with a demonstrated ability to connect with people on business needs, infrastructure issue resolution, projects and/or financial issues
Delivers high levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience.
Provides training and mentoring as needed.
Qualifications Knowledge and Skills (e.g., BSN required, MSN preferred) Education
High school diploma required
bachelor's degree in IT discipline preferred
Years of Experience / Required Skills and Knowledge
Minimum 10 years of Information Technology in a large, complex environment
Minimum 3 years' experience leading enterprise infrastructure group
Minimum 5 years of experience managing or leading large infrastructure project
Minimum 5 years of experience with ITIL process management (Change, Incident, Problem), required
Minimum 5 years of experience managing Service Level Agreements, required
Minimum 5 years of experience with Data Center Operations, required
Minimum 2 years of experience managing suppliers in outsourcing contracts, required
Experience working in a large healthcare environment, preferred.
Six Sigma experience, preferred
Licenses, Registrations & Certifications
ITIL Foundations Certification
PMI Certification
#J-18808-Ljbffr