State of Washington
Employment Specialist Lead (WSS5): WorkSource Kitsap
State of Washington, Silverdale, Washington, United States, 98315
We have a great opportunity for a collaborative, service-driven Reemployment Services Lead at WorkSource Kitsap
Our ideal candidate is a natural mentor who leads with empathy, communicates with clarity, and thrives in a team environment that values equity, continuous improvement, and customer-centered service.
This position is ideal for someone who enjoys leading with purpose, thrives in a dynamic environment, and is passionate about helping others succeed. If that sounds like you, we’d love to hear from you!
About the Workforce Services Division Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
Some of what you will do
Guide, coach, and mentor staff to support high-performance team practices and continuous improvement.
Interpret and apply state and federal policies; design and deliver onboarding and training.
Monitor service delivery and conduct internal audits to ensure quality and compliance.
Track team performance outcomes and present data to identify best practices and areas for improvement.
Coordinate staff assignments and support strategic planning efforts.
Participate in hiring processes and contribute to a healthy, inclusive work environment.
Provide direct customer service including interviews, assessments, and employment planning.
Support customers in navigating barriers to employment and accessing training and career services.
Conduct job development, job matching, and follow-up services.
Maintain accurate records, case notes, and data across multiple systems.
Facilitate workshops and job preparation activities, including labor market information.
Build and maintain relationships with businesses, partners, and service providers to promote program offerings and identify employment opportunities.
Required Option 1: One (1) year experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR
Option 2: A Bachelor's degree AND four (4) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience, which includes one year experience as a designated lead worker. OR
Option 3: A combination of education and/or relevant experience totaling eight (8) years.
Education to Experience Equivalences Associate Degree = 2 years | Bachelor Degree = 4 years | Masters* or Higher = 5 years
*A Master’s degree or above will substitute for one (1) year of work experience.
Additional Requirement of Employment
Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
Why work with us? Our agency’s mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best selves.
Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This Organization Participates in E-Verify **This Organization Participates in E-Verify**
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This position is ideal for someone who enjoys leading with purpose, thrives in a dynamic environment, and is passionate about helping others succeed. If that sounds like you, we’d love to hear from you!
About the Workforce Services Division Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
Some of what you will do
Guide, coach, and mentor staff to support high-performance team practices and continuous improvement.
Interpret and apply state and federal policies; design and deliver onboarding and training.
Monitor service delivery and conduct internal audits to ensure quality and compliance.
Track team performance outcomes and present data to identify best practices and areas for improvement.
Coordinate staff assignments and support strategic planning efforts.
Participate in hiring processes and contribute to a healthy, inclusive work environment.
Provide direct customer service including interviews, assessments, and employment planning.
Support customers in navigating barriers to employment and accessing training and career services.
Conduct job development, job matching, and follow-up services.
Maintain accurate records, case notes, and data across multiple systems.
Facilitate workshops and job preparation activities, including labor market information.
Build and maintain relationships with businesses, partners, and service providers to promote program offerings and identify employment opportunities.
Required Option 1: One (1) year experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR
Option 2: A Bachelor's degree AND four (4) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience, which includes one year experience as a designated lead worker. OR
Option 3: A combination of education and/or relevant experience totaling eight (8) years.
Education to Experience Equivalences Associate Degree = 2 years | Bachelor Degree = 4 years | Masters* or Higher = 5 years
*A Master’s degree or above will substitute for one (1) year of work experience.
Additional Requirement of Employment
Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
Why work with us? Our agency’s mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best selves.
Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This Organization Participates in E-Verify **This Organization Participates in E-Verify**
#J-18808-Ljbffr