Alphamoneta Inc.
Senior Vice President Global Operations
Alphamoneta Inc., Dallas, Texas, United States, 75215
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Direct message the job poster from Alphamoneta Inc.
Location:
North America
About the Role We are seeking a
dynamic and experienced senior operations leader
to oversee
global contact center operations
and
drive digital transformation initiatives . This role is responsible for
end-to-end P&L management , operational excellence, client satisfaction, and innovation across multi-geo delivery centers.
The ideal candidate will have deep expertise in
contact center management ,
customer experience (CX) ,
business process outsourcing (BPO/BPM) , and
technology-driven process improvement .
This is a strategic leadership role for a
VP/SVP-level professional
who can lead large teams, manage multimillion-dollar portfolios, and deliver measurable improvements in efficiency, revenue, and customer satisfaction.
Key Responsibilities
Own full P&L responsibility, driving revenue growth, cost optimization, and EBITDA improvement.
Implement digital transformation programs leveraging AI, automation, and analytics to modernize CX.
Ensure delivery of KPIs, SLAs, and client satisfaction metrics through lean and efficient operational models.
Build, mentor, and scale high-performing teams across multiple geographies.
Drive business growth through new logo acquisition, cross-sell opportunities, and expanded service offerings.
Collaborate with senior leadership to define operational strategy, governance, and transformation initiatives.
Introduce innovative tools and automation to improve process efficiency, employee experience, and customer satisfaction.
Required Qualifications
20+ years of leadership experience in BPO/BPM, contact center operations, or global operations.
Proven track record of P&L management for multi-million-dollar portfolios.
Experience managing large, distributed teams (5,000+ FTEs globally).
Deep knowledge of digital transformation, automation (RPA/AI), CX optimization, and operational excellence.
Strong stakeholder management, client engagement, and governance experience.
Experience in industries such as Telecom, BFSI, Healthcare, Utilities, and Technology preferred.
Global Operations Leadership
Contact Center Management
Digital Transformation & Automation (AI / RPA)
Customer Experience (CX) Strategy
Process Improvement & Lean Six Sigma
Client Relationship Management
Strategic Planning & Execution
Cross-Functional Collaboration
Seniority level:
Director
Employment type:
Full-time
Job function:
Customer Service, Business Development, and Project Management
Industries:
Outsourcing/Offshoring, IT Services and IT Consulting, and Telecommunications
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Direct message the job poster from Alphamoneta Inc.
Location:
North America
About the Role We are seeking a
dynamic and experienced senior operations leader
to oversee
global contact center operations
and
drive digital transformation initiatives . This role is responsible for
end-to-end P&L management , operational excellence, client satisfaction, and innovation across multi-geo delivery centers.
The ideal candidate will have deep expertise in
contact center management ,
customer experience (CX) ,
business process outsourcing (BPO/BPM) , and
technology-driven process improvement .
This is a strategic leadership role for a
VP/SVP-level professional
who can lead large teams, manage multimillion-dollar portfolios, and deliver measurable improvements in efficiency, revenue, and customer satisfaction.
Key Responsibilities
Own full P&L responsibility, driving revenue growth, cost optimization, and EBITDA improvement.
Implement digital transformation programs leveraging AI, automation, and analytics to modernize CX.
Ensure delivery of KPIs, SLAs, and client satisfaction metrics through lean and efficient operational models.
Build, mentor, and scale high-performing teams across multiple geographies.
Drive business growth through new logo acquisition, cross-sell opportunities, and expanded service offerings.
Collaborate with senior leadership to define operational strategy, governance, and transformation initiatives.
Introduce innovative tools and automation to improve process efficiency, employee experience, and customer satisfaction.
Required Qualifications
20+ years of leadership experience in BPO/BPM, contact center operations, or global operations.
Proven track record of P&L management for multi-million-dollar portfolios.
Experience managing large, distributed teams (5,000+ FTEs globally).
Deep knowledge of digital transformation, automation (RPA/AI), CX optimization, and operational excellence.
Strong stakeholder management, client engagement, and governance experience.
Experience in industries such as Telecom, BFSI, Healthcare, Utilities, and Technology preferred.
Global Operations Leadership
Contact Center Management
Digital Transformation & Automation (AI / RPA)
Customer Experience (CX) Strategy
Process Improvement & Lean Six Sigma
Client Relationship Management
Strategic Planning & Execution
Cross-Functional Collaboration
Seniority level:
Director
Employment type:
Full-time
Job function:
Customer Service, Business Development, and Project Management
Industries:
Outsourcing/Offshoring, IT Services and IT Consulting, and Telecommunications
Referrals increase your chances of interviewing at Alphamoneta Inc. by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr