Virtual Assist USA
Customer Service Representative with Video Editing Background
Virtual Assist USA, New York, New York, United States
We are seeking a dynamic and resourceful Customer Success Representative (CSR) with strong sales experience, excellent English communication skills, and video editing capabilities. This role supports the full podcast-to-sales process — from guest outreach to episode production — helping convert conversations into meaningful business opportunities. You’ll manage guest relationships, edit and distribute content, and keep the system running smoothly from start to finish.
Requirements
Guest Outreach & Relationship Flow
Research and source potential podcast guests aligned with our target audience.
Send outreach campaigns, manage responses, and schedule interviews.
Coordinate guest communications: prep materials, reminders, and post-show thank-you's.
Support warm handoffs to the sales team when guests become qualified leads.
Content Production & Editing Edit podcast audio and video recordings into polished, engaging episodes. Create branded promotional snippets, reels, and graphics for social media. Manage uploads and publishing across platforms (YouTube, Spotify, Apple Podcasts, etc.). Deliver final episode packages to guests and the internal marketing team.
Podcast-to-Sales System Execution Track and update guest journeys in the CRM (HubSpot preferred). Run follow-up sequences and ensure timely post-recording communication. Maintain accurate records of guest conversions into prospects or clients. Help refine and document SOPs for the Podcast Method.
General VA & “Anything” Support Provide administrative and operational support to leadership, sales, and marketing teams. Jump in wherever needed to ensure smooth workflow and timely deliverables. Troubleshoot tech or process issues quickly and proactively.
Qualifications & Skills: 2+ years of CSR, sales, or virtual assistant experience (podcasting or marketing exposure preferred). Proficient in video & audio editing tools (CapCut, Descript, Premiere Pro, or similar). Excellent English communication (written and spoken) and professional correspondence skills. Familiarity with podcast production, publishing, and content promotion workflows. CRM experience (HubSpot preferred) and project management tools (Asana, Airtable, or Trello). Highly adaptable and resourceful — able to “figure it out” and deliver across multiple functions. Strong attention to detail, organization, and follow-through. Benefits Work from home. Opportunity to contribute to a growing business by enhancing efficiency and client experience. Supportive and collaborative work environment.
Content Production & Editing Edit podcast audio and video recordings into polished, engaging episodes. Create branded promotional snippets, reels, and graphics for social media. Manage uploads and publishing across platforms (YouTube, Spotify, Apple Podcasts, etc.). Deliver final episode packages to guests and the internal marketing team.
Podcast-to-Sales System Execution Track and update guest journeys in the CRM (HubSpot preferred). Run follow-up sequences and ensure timely post-recording communication. Maintain accurate records of guest conversions into prospects or clients. Help refine and document SOPs for the Podcast Method.
General VA & “Anything” Support Provide administrative and operational support to leadership, sales, and marketing teams. Jump in wherever needed to ensure smooth workflow and timely deliverables. Troubleshoot tech or process issues quickly and proactively.
Qualifications & Skills: 2+ years of CSR, sales, or virtual assistant experience (podcasting or marketing exposure preferred). Proficient in video & audio editing tools (CapCut, Descript, Premiere Pro, or similar). Excellent English communication (written and spoken) and professional correspondence skills. Familiarity with podcast production, publishing, and content promotion workflows. CRM experience (HubSpot preferred) and project management tools (Asana, Airtable, or Trello). Highly adaptable and resourceful — able to “figure it out” and deliver across multiple functions. Strong attention to detail, organization, and follow-through. Benefits Work from home. Opportunity to contribute to a growing business by enhancing efficiency and client experience. Supportive and collaborative work environment.