Ramp
About Ramp
Ramp is a financial operations platform designed to save companies time and money. Our all‑in‑one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built‑in intelligence to maximize the impact of every dollar and hour spent. Base Pay Range
$259,000.00/yr – $395,000.00/yr Role Overview
As Head of Customer Success for Activation & Onboarding, you will own the critical implementation and activation portion of the customer journey. You will lead and scale functions across Scaled, Commercial, and Mid‑Market FTE segments, ensuring consistency in quality, speed, and outcomes. What You’ll Do
Own the strategy, roadmap, and outcomes for customer activation and onboarding across Scaled, Commercial, and Mid‑Market segments. Build high‑caliber teams of managers and ICs, ensuring clear career paths, training, and performance frameworks. Identify best practices and refine playbooks, templates, and SOPs to scale onboarding effectively and repeatably. Set and maintain a high‑performing culture and morale while improving tooling, systems, and processes to increase efficiency. Develop and execute career development for direct reports and the broader org. Instrument dashboards to proactively monitor activation effectiveness and increase team productivity. Partner closely with Presales and Account Management to align incentives and strengthen handoffs throughout the GTM funnel. Report on team performance and forecasts to senior leadership and channel early‑stage customer insights into product roadmaps. What You Need
Minimum 10 years of experience in Customer Success or Implementation, including 5+ years as a senior leader in fast‑paced, high‑growth SaaS environments. Proven track record overseeing leaders and multi‑layer orgs and driving measurable improvements in onboarding, activation, and adoption. Metrics‑driven leader with a history of optimizing activation performance by testing and tracking inputs that best drive adoption, retention, and time‑to‑value. Demonstrated ability to use data and systems to scale onboarding operations, improve team efficiency, and forecast key business outcomes. Clear passion for customer success, proven ability to coach managers and guide teams in driving exceptional customer experiences. Experience partnering cross‑functionally with Sales, Product, Finance, and Operations to align on goals, share insights, and improve end‑to‑end customer outcomes. Strong ability to articulate product and financial value to executive‑level customers and coach teams to do the same. Proven people leader with a passion for hiring, developing, and retaining top talent through thoughtful org design and career planning. Nice to Have
Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management). Benefits (U.S.‑Based Full‑time Employees)
100% medical, dental & vision insurance coverage for you Partially covered for your dependents One Medical annual membership 401(k) with employer match Flexible PTO Fertility HRA (up to $5,000 per year) WFH stipend to support your home office needs Wellness stipend Parental Leave Relocation support to NYC or SF (as needed) Pet insurance Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf. EEO Statement
We are committed to fostering an inclusive environment and consider applicants with arrest and conviction records in compliance with the San Francisco Fair Chance Ordinance.
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Ramp is a financial operations platform designed to save companies time and money. Our all‑in‑one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built‑in intelligence to maximize the impact of every dollar and hour spent. Base Pay Range
$259,000.00/yr – $395,000.00/yr Role Overview
As Head of Customer Success for Activation & Onboarding, you will own the critical implementation and activation portion of the customer journey. You will lead and scale functions across Scaled, Commercial, and Mid‑Market FTE segments, ensuring consistency in quality, speed, and outcomes. What You’ll Do
Own the strategy, roadmap, and outcomes for customer activation and onboarding across Scaled, Commercial, and Mid‑Market segments. Build high‑caliber teams of managers and ICs, ensuring clear career paths, training, and performance frameworks. Identify best practices and refine playbooks, templates, and SOPs to scale onboarding effectively and repeatably. Set and maintain a high‑performing culture and morale while improving tooling, systems, and processes to increase efficiency. Develop and execute career development for direct reports and the broader org. Instrument dashboards to proactively monitor activation effectiveness and increase team productivity. Partner closely with Presales and Account Management to align incentives and strengthen handoffs throughout the GTM funnel. Report on team performance and forecasts to senior leadership and channel early‑stage customer insights into product roadmaps. What You Need
Minimum 10 years of experience in Customer Success or Implementation, including 5+ years as a senior leader in fast‑paced, high‑growth SaaS environments. Proven track record overseeing leaders and multi‑layer orgs and driving measurable improvements in onboarding, activation, and adoption. Metrics‑driven leader with a history of optimizing activation performance by testing and tracking inputs that best drive adoption, retention, and time‑to‑value. Demonstrated ability to use data and systems to scale onboarding operations, improve team efficiency, and forecast key business outcomes. Clear passion for customer success, proven ability to coach managers and guide teams in driving exceptional customer experiences. Experience partnering cross‑functionally with Sales, Product, Finance, and Operations to align on goals, share insights, and improve end‑to‑end customer outcomes. Strong ability to articulate product and financial value to executive‑level customers and coach teams to do the same. Proven people leader with a passion for hiring, developing, and retaining top talent through thoughtful org design and career planning. Nice to Have
Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management). Benefits (U.S.‑Based Full‑time Employees)
100% medical, dental & vision insurance coverage for you Partially covered for your dependents One Medical annual membership 401(k) with employer match Flexible PTO Fertility HRA (up to $5,000 per year) WFH stipend to support your home office needs Wellness stipend Parental Leave Relocation support to NYC or SF (as needed) Pet insurance Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf. EEO Statement
We are committed to fostering an inclusive environment and consider applicants with arrest and conviction records in compliance with the San Francisco Fair Chance Ordinance.
#J-18808-Ljbffr