Ribeye
Job Description - Client Success Director @ Ribeye Media
At Ribeye Media, the Client Success Director is a senior leader within the Client Success team, responsible for driving client satisfaction, retention, and growth across a rapidly expanding book of business. This role will oversee a team of Client Success Managers and collaborate cross-functionally to ensure the delivery of exceptional campaign performance and strategic guidance for our partners.
We’re looking for someone who can lead by example — balancing strategic thinking with hands‑on execution — while scaling our client success function as Ribeye continues to grow.
Remote:
Yes
Benefits:
Health Insurance, PTO, and more
What You’ll Be Doing
Oversee and mentor a team of Client Success Managers, providing coaching, performance feedback, and professional development support.
Lead key client relationships, acting as a senior strategic partner and trusted advisor.
Foster and grow relationships across the entire Ribeye book of business.
Partner closely with Ad Ops, Sales, and Product to ensure seamless campaign delivery, troubleshooting, and proactive performance optimization.
Serve as the voice of the customer internally — collaborating with Product & engineering teams to inform platform improvements and innovation based on client feedback.
Present campaign performance insights, strategic recommendations, and quarterly business reviews (QBRs) to senior client stakeholders.
Monitor overall client health metrics and take proactive measures to ensure high satisfaction and retention rates.
Contribute to company‑wide strategy and forecasting, representing the client perspective in key business discussions.
We’re excited if you have
6+ years
experience in client success, account management, or strategy within ad tech, digital media buying, or programmatic advertising.
2+ years
experience managing or mentoring direct reports in a client‑facing capacity.
Proven track record of owning and growing high‑value client relationships.
Deep understanding of the programmatic and digital advertising ecosystem, including DSPs, measurement, and media buying.
Strong analytical skills — experienced in using data to drive strategic decisions (Excel, PowerPoint, Canva a plus).
Exceptional communication and presentation skills, comfortable leading senior client meetings and internal cross‑functional discussions.
Process‑mindful leader who thrives in a fast‑paced, startup environment.
A proactive, entrepreneurial mindset — excited to build, not just manage.
#J-18808-Ljbffr
We’re looking for someone who can lead by example — balancing strategic thinking with hands‑on execution — while scaling our client success function as Ribeye continues to grow.
Remote:
Yes
Benefits:
Health Insurance, PTO, and more
What You’ll Be Doing
Oversee and mentor a team of Client Success Managers, providing coaching, performance feedback, and professional development support.
Lead key client relationships, acting as a senior strategic partner and trusted advisor.
Foster and grow relationships across the entire Ribeye book of business.
Partner closely with Ad Ops, Sales, and Product to ensure seamless campaign delivery, troubleshooting, and proactive performance optimization.
Serve as the voice of the customer internally — collaborating with Product & engineering teams to inform platform improvements and innovation based on client feedback.
Present campaign performance insights, strategic recommendations, and quarterly business reviews (QBRs) to senior client stakeholders.
Monitor overall client health metrics and take proactive measures to ensure high satisfaction and retention rates.
Contribute to company‑wide strategy and forecasting, representing the client perspective in key business discussions.
We’re excited if you have
6+ years
experience in client success, account management, or strategy within ad tech, digital media buying, or programmatic advertising.
2+ years
experience managing or mentoring direct reports in a client‑facing capacity.
Proven track record of owning and growing high‑value client relationships.
Deep understanding of the programmatic and digital advertising ecosystem, including DSPs, measurement, and media buying.
Strong analytical skills — experienced in using data to drive strategic decisions (Excel, PowerPoint, Canva a plus).
Exceptional communication and presentation skills, comfortable leading senior client meetings and internal cross‑functional discussions.
Process‑mindful leader who thrives in a fast‑paced, startup environment.
A proactive, entrepreneurial mindset — excited to build, not just manage.
#J-18808-Ljbffr