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J.P. Morgan

Senior Product Associate - Machine Learning and AI

J.P. Morgan, Wilmington, Delaware, us, 19894

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Senior Product Associate - Machine Learning and AI Pay Competitive

Employment type Full-Time

Job Description Req#: 210675901

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Machine Learning and AI, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

Considers and plans for upstream and downstream implications of new product features on the overall product experience

Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Writes the requirements, epics, and user stories to support product development

Supports the product strategy, roadmap, prioritization, and backlog for machine learning application for customer service (EVEE Agent Assist)

Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization

Coordinates activities of agile product team that includes research, design, data scientists, machine learning engineers, and data analytics members

Helps to maximize product value delivered through backlog creation, management, and prioritization of epics and user stories

Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume

Collaborates with Controls/Risk, Audit, Compliance, Data & Model Governance and Technology to ensure readiness to deliver on product roadmap

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area

Proficient knowledge of the product development life cycle

Experience in product life cycle activities including discovery and requirements definition

Developing knowledge of data analytics and data literacy

Ability to effectively leverage the power of analytics and customer insights for robust outputs

Ability to grasp and help manage complex relationships with internal technology partners

Strong communicator with ability to fluidly interact with leaders, stakeholders, employees and third party vendors

Experience working in or with customer service operations

Preferred qualifications, capabilities, and skills

Experience working in or with customer service operations

Experience in Technical Product Management, ideally with AI / ML related products

About the company J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.

Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

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