Stellantis
Parts and Service Technical Advisor- Salt Lake City, UT
Stellantis, Salt Lake City, Utah, United States, 84193
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Key job responsibilities include but are not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks)
CAIR updates needed for each involvement
Manage dealership technical training requirements
Provide support for C.A.G. / Engineering / proving grounds requests
Recall and Rapid Response (RRT) follow up and reduction
Act as quality feedback liaison
Provide dealership consultation on the following:
Repair Service Agreements and facilities inspections
Tools/equipment/facility
Customer experience and improved Fixed First Visit
Repair shop process improvements and proactive business planning with a focus on the customer
Basic Qualifications:
Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
Excellent verbal communication skills
3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
Excel in building positive working relationships, customer satisfaction and issue resolution
Self-motivated with demonstrated ability to achieve goals under minimal supervision
Willing to relocate
Required to travel domestically (61-80%), 50% overnight travel
Preferred Qualifications:
Bachelor's degree in Business, Automotive Technology, or related field
Dealership experience
ASE certification
Body shop experience
#J-18808-Ljbffr
Key job responsibilities include but are not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks)
CAIR updates needed for each involvement
Manage dealership technical training requirements
Provide support for C.A.G. / Engineering / proving grounds requests
Recall and Rapid Response (RRT) follow up and reduction
Act as quality feedback liaison
Provide dealership consultation on the following:
Repair Service Agreements and facilities inspections
Tools/equipment/facility
Customer experience and improved Fixed First Visit
Repair shop process improvements and proactive business planning with a focus on the customer
Basic Qualifications:
Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
Excellent verbal communication skills
3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
Excel in building positive working relationships, customer satisfaction and issue resolution
Self-motivated with demonstrated ability to achieve goals under minimal supervision
Willing to relocate
Required to travel domestically (61-80%), 50% overnight travel
Preferred Qualifications:
Bachelor's degree in Business, Automotive Technology, or related field
Dealership experience
ASE certification
Body shop experience
#J-18808-Ljbffr