Hankey Group
WESTLAKE WARRIOR | Mid to Late-Stage Collections
Las Vegas, NV | On-site
Job Highlights This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.
Compensation
Base Pay:
$19.50 per hour plus bonus potential of up to $4,458.63 monthly based on individual and team performance.
Tiered Retention Bonus:
Receive $500 upon completion of 3 months from the start date.
Receive $500 upon completion of 6 months from the start date.
Incentive:
If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
Duties & Responsibilities
Good negotiation skills – accomplish through mutual communication to obtain payment.
Negotiate with customers to create payment solutions based on individual circumstances.
Meet and exceed daily and monthly goals.
Initiate outbound calls that are effective in scope and lead to successful payment or timely arrangement.
Demonstrate ability to be a team player.
Collect accounts that are past due.
Bring delinquency down in assigned queue and overall delinquency.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Handle a high volume of calls in a high-stress environment.
Work with repossession agent to secure collateral.
Meet quality assurance and productivity standards.
Knowledge, Skills & Licenses
Type at least 35 wpm.
Excellent communication and negotiation skills.
Willing and able to work a flexible schedule including overtime and weekends.
Ability to multi-task in a fast-paced environment.
Extensive knowledge of state and federal laws applicable to collections, including the FDCPA.
Good computer and typing skills.
Team player.
General knowledge of Microsoft Excel and Outlook.
Education High School diploma or equivalent required.
Experience
2+ years’ experience in collection environment preferred.
Auto Collections experience preferred.
Knowledge of collection, repossession, and skip tracing.
Benefits
Medical, Dental, Vision benefits.
Life Insurance and Long-term disability plans.
Flexible Spending Account.
401K matching.
Employee Stock Ownership Program.
Wellness Programs.
Paid Vacations, Sick days, holidays.
HGym (available in our Los Angeles & Dallas office).
Employee Loan Assistance.
Annual Flu Shot.
About Westlake Financial Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the best fitting applicant and supporting our people in further developing their skills.
With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry.
Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars.
Contact https://www.westlakefinancial.com/careers/
Equal Opportunity Employer We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment.
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Job Highlights This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.
Compensation
Base Pay:
$19.50 per hour plus bonus potential of up to $4,458.63 monthly based on individual and team performance.
Tiered Retention Bonus:
Receive $500 upon completion of 3 months from the start date.
Receive $500 upon completion of 6 months from the start date.
Incentive:
If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
Duties & Responsibilities
Good negotiation skills – accomplish through mutual communication to obtain payment.
Negotiate with customers to create payment solutions based on individual circumstances.
Meet and exceed daily and monthly goals.
Initiate outbound calls that are effective in scope and lead to successful payment or timely arrangement.
Demonstrate ability to be a team player.
Collect accounts that are past due.
Bring delinquency down in assigned queue and overall delinquency.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Handle a high volume of calls in a high-stress environment.
Work with repossession agent to secure collateral.
Meet quality assurance and productivity standards.
Knowledge, Skills & Licenses
Type at least 35 wpm.
Excellent communication and negotiation skills.
Willing and able to work a flexible schedule including overtime and weekends.
Ability to multi-task in a fast-paced environment.
Extensive knowledge of state and federal laws applicable to collections, including the FDCPA.
Good computer and typing skills.
Team player.
General knowledge of Microsoft Excel and Outlook.
Education High School diploma or equivalent required.
Experience
2+ years’ experience in collection environment preferred.
Auto Collections experience preferred.
Knowledge of collection, repossession, and skip tracing.
Benefits
Medical, Dental, Vision benefits.
Life Insurance and Long-term disability plans.
Flexible Spending Account.
401K matching.
Employee Stock Ownership Program.
Wellness Programs.
Paid Vacations, Sick days, holidays.
HGym (available in our Los Angeles & Dallas office).
Employee Loan Assistance.
Annual Flu Shot.
About Westlake Financial Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the best fitting applicant and supporting our people in further developing their skills.
With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry.
Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars.
Contact https://www.westlakefinancial.com/careers/
Equal Opportunity Employer We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment.
#J-18808-Ljbffr