ECS
Senior ServiceNow Architect – Arlington, VA
ECS is seeking a Senior ServiceNow Architect to design, develop, and optimize secure, mission‑aligned ServiceNow solutions across JCDC cybersecurity programs. This role combines deep platform expertise with secure coding practices, process automation, and stakeholder engagement.
Responsibilities
Design and develop out‑of‑the‑box (OOTB) ServiceNow modules for agency implementation, custom applications, and scoped apps.
Leverage Flow Designer, Script Includes, and optimize workflows for cybersecurity operations, including incident response, threat intelligence, and vulnerability collaboration.
Integrate ServiceNow with external systems (e.g., Slack, AWS, CISA Data solutions, enterprise systems) using Integration Hub, REST APIs, MID Servers, and webhooks.
Implement secure role‑based access controls, data segregation, and audit logging aligned with FedRAMP and FISMA requirements.
Document architecture, data models, and user guides for technical and non‑technical audiences.
Mentor junior developers and contribute to ECS’s ServiceNow strategy and CISA roadmap of requirements.
Required Skills
US citizenship and DHS Suitability (EOD) Public Trust.
8+ years of software development with 5+ years focused on the ServiceNow platform.
Strong experience with ServiceNow modules: ITSM, ITOM, SPM/ITBM/PPM, and Public Sector Digital Services.
Experience with Integration Hub, REST APIs, and webhooks to build extensibility and integration with enterprise and external capabilities.
Strong proficiency in JavaScript, Glide APIs, and ServiceNow scripting (Business Rules, Script Includes, UI Policies).
Familiarity with secure development practices, data protection, and compliance frameworks (FedRAMP, FISMA, NIST 800‑53).
Excellent communication skills, both written and verbal, to convey complex technical information to stakeholders.
Desired Skills
DHS Entry on Duty (EOD) clearance.
ServiceNow Certified Application Developer or Certified Implementation Specialist.
Experience supporting federal cybersecurity programs (e.g., CDM, CISA, DHS).
Experience with SecOps Security Incident Response (SIR) and SecOps Vulnerability Response modules.
Equal Opportunity Statement ECS is an equal‑opportunity employer and does not discriminate on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or any other status protected by applicable federal, state, or local jurisdiction law.
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Responsibilities
Design and develop out‑of‑the‑box (OOTB) ServiceNow modules for agency implementation, custom applications, and scoped apps.
Leverage Flow Designer, Script Includes, and optimize workflows for cybersecurity operations, including incident response, threat intelligence, and vulnerability collaboration.
Integrate ServiceNow with external systems (e.g., Slack, AWS, CISA Data solutions, enterprise systems) using Integration Hub, REST APIs, MID Servers, and webhooks.
Implement secure role‑based access controls, data segregation, and audit logging aligned with FedRAMP and FISMA requirements.
Document architecture, data models, and user guides for technical and non‑technical audiences.
Mentor junior developers and contribute to ECS’s ServiceNow strategy and CISA roadmap of requirements.
Required Skills
US citizenship and DHS Suitability (EOD) Public Trust.
8+ years of software development with 5+ years focused on the ServiceNow platform.
Strong experience with ServiceNow modules: ITSM, ITOM, SPM/ITBM/PPM, and Public Sector Digital Services.
Experience with Integration Hub, REST APIs, and webhooks to build extensibility and integration with enterprise and external capabilities.
Strong proficiency in JavaScript, Glide APIs, and ServiceNow scripting (Business Rules, Script Includes, UI Policies).
Familiarity with secure development practices, data protection, and compliance frameworks (FedRAMP, FISMA, NIST 800‑53).
Excellent communication skills, both written and verbal, to convey complex technical information to stakeholders.
Desired Skills
DHS Entry on Duty (EOD) clearance.
ServiceNow Certified Application Developer or Certified Implementation Specialist.
Experience supporting federal cybersecurity programs (e.g., CDM, CISA, DHS).
Experience with SecOps Security Incident Response (SIR) and SecOps Vulnerability Response modules.
Equal Opportunity Statement ECS is an equal‑opportunity employer and does not discriminate on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or any other status protected by applicable federal, state, or local jurisdiction law.
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