Piedmont Health Services Inc
Epic Cadence & MyChart Application Specialist
Piedmont Health Services Inc, Chapel Hill, North Carolina, United States, 27517
Epic Cadence & MyChart Application Specialist
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Epic Cadence & MyChart Application Specialist
role at
Piedmont Health Services Inc
About Piedmont Health Services
Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across multiple counties, including Alamance, Caswell, Chatham, Orange, and Lee.
Job Title -
Epic Cadence & MyChart Application Specialist
Department -
IT Exempt
Reports to -
Health Systems Applications Manager
Benefits -
Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
403(b) Plan
Paid Holidays
CME (Continuing Medical Education)
About Position:
The Epic Cadence & MyChart Application Specialist is responsible for building, configuring, maintaining, and optimizing scheduling, registration, and patient portal functionality within the Epic modules. This role bridges operations and information technology (IT), and will translate user workflows into system build and configurations. This role acts as subject matter expert (SME) for Cadence (scheduling module) and MyChart (patient-facing portal). This role is responsible for providing support, delivering training, and promoting user adoption, while driving system enhancements that align with organizational goals. The specialist also actively participates in upgrades, testing, and cross-training initiatives with the Epic Resolute Application Specialist to ensure scheduling, registration, and billing workflows are fully integrated and optimized.
Work Location: Corporate Admin Office
Schedule: Monday - Friday 8:00am - 5:00pm
Travel: As Needed
Duties/Responsibilities:
Configure scheduling templates, appointment types, rules, and registration workflows in Epic Cadence.
Configure Epic MyChart workflows, including scheduling requests, patient check-in, secure messaging, and patient enrollment.
Participate in full project lifecycle: gathering, designing, building, testing (unit, system, integration), go live, and post go live support.
Collaborate and cross-train with the Epic Resolute Application Specialist to align scheduling, registration, and billing configurations for seamless front-to-back operational workflows.
Serve as the subject matter expert (SME) for patient access workflows and MyChart support processes, focusing on Epic build and training.
Provide guidance and build expertise to support workflow redesign efforts, but leave ongoing operational monitoring and maintenance to the respective department leads.
Partner with operational leaders to analyze existing scheduling and patient access workflows, surface bottlenecks or inefficiencies, and recommend system-based solutions or optimizations.
Other task as needed.
Qualifications:
Education:
Bachelor’s degree in computer science, information systems, biomedical informatics, healthcare administration, or a related field.
Required:
2–5 years of experience working with Epic Ambulatory modules or other EHR clinical systems including charting, ordering, documentation, or scheduling; required.
Preferred:
Experience in at least one full Epic implementation lifecycle.
Experience leading or mentoring others.
Experience in a CHC, FQHC, or value-based care environment.
Current/valid License:
Epic Cadence and/or MyChart certification required within 9 months of hire if not already obtained. Cross training in modules is required.
Immunizations:
Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.
Pay Range:
$66,489 - $89,355
EEO Statement:
Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Epic Cadence & MyChart Application Specialist
role at
Piedmont Health Services Inc
About Piedmont Health Services
Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across multiple counties, including Alamance, Caswell, Chatham, Orange, and Lee.
Job Title -
Epic Cadence & MyChart Application Specialist
Department -
IT Exempt
Reports to -
Health Systems Applications Manager
Benefits -
Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
403(b) Plan
Paid Holidays
CME (Continuing Medical Education)
About Position:
The Epic Cadence & MyChart Application Specialist is responsible for building, configuring, maintaining, and optimizing scheduling, registration, and patient portal functionality within the Epic modules. This role bridges operations and information technology (IT), and will translate user workflows into system build and configurations. This role acts as subject matter expert (SME) for Cadence (scheduling module) and MyChart (patient-facing portal). This role is responsible for providing support, delivering training, and promoting user adoption, while driving system enhancements that align with organizational goals. The specialist also actively participates in upgrades, testing, and cross-training initiatives with the Epic Resolute Application Specialist to ensure scheduling, registration, and billing workflows are fully integrated and optimized.
Work Location: Corporate Admin Office
Schedule: Monday - Friday 8:00am - 5:00pm
Travel: As Needed
Duties/Responsibilities:
Configure scheduling templates, appointment types, rules, and registration workflows in Epic Cadence.
Configure Epic MyChart workflows, including scheduling requests, patient check-in, secure messaging, and patient enrollment.
Participate in full project lifecycle: gathering, designing, building, testing (unit, system, integration), go live, and post go live support.
Collaborate and cross-train with the Epic Resolute Application Specialist to align scheduling, registration, and billing configurations for seamless front-to-back operational workflows.
Serve as the subject matter expert (SME) for patient access workflows and MyChart support processes, focusing on Epic build and training.
Provide guidance and build expertise to support workflow redesign efforts, but leave ongoing operational monitoring and maintenance to the respective department leads.
Partner with operational leaders to analyze existing scheduling and patient access workflows, surface bottlenecks or inefficiencies, and recommend system-based solutions or optimizations.
Other task as needed.
Qualifications:
Education:
Bachelor’s degree in computer science, information systems, biomedical informatics, healthcare administration, or a related field.
Required:
2–5 years of experience working with Epic Ambulatory modules or other EHR clinical systems including charting, ordering, documentation, or scheduling; required.
Preferred:
Experience in at least one full Epic implementation lifecycle.
Experience leading or mentoring others.
Experience in a CHC, FQHC, or value-based care environment.
Current/valid License:
Epic Cadence and/or MyChart certification required within 9 months of hire if not already obtained. Cross training in modules is required.
Immunizations:
Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.
Pay Range:
$66,489 - $89,355
EEO Statement:
Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr