Synchrony
AVP, Consumer Bank Product Owner – Digital API
Synchrony, Alpharetta, Georgia, United States, 30239
AVP, Consumer Bank Product Owner – Digital API
Join to apply for the AVP, Consumer Bank Product Owner – Digital API role at Synchrony.
Synchrony is continuing to build a world class Digital Bank – with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages and touchpoints of the customer lifecycle. This role as Consumer Bank Digital API Product Owner will be responsible for leading the API implementation of new features and enhancements to our consumer bank. We are seeking an agile‑trained product owner that has experience with API teams and strong technical acumen.
Essential Responsibilities
Identify business needs and translate to business requirements and stories for our API teams, known as the Business Services Layer (BSL)
Influence decisions by providing technical consultation and direction to stakeholders alongside our Technical Product Owners
Work closely with Technical Product Owners to ensure technical implementation meets the business requirements and business rules
Ability to deep dive into complex technical systems
Ensure strong communication and coordination to the “front end” developers and teams as well as any other API consumers
Recommend new technology trends and innovative products/features to the teams
Oversight and leadership of the wing‑to‑wing product development lifecycle, including build, test, launch, and adoption
Work with the Agile Development Team and Scrum Master, lead backlog planning and grooming, and support Release planning
Coordinate and lead user acceptance testing (UAT) for releases
Work with UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance
Partner with key stakeholders (Marketing, IT, Compliance, Credit/Risk and Operations) to identify and prioritize future features to deliver to market and manage the product backlog
Lead “run the engine” functions for the team, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.
Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk
Keep all product and API documentation up to date
Work closely with our Consumer Bank Digital Product Owners to create a unified digital customer experience
Participate and work in Scaled Agile Framework (SAFe) as our teams are part of a Solution Train
Perform other duties and/or special projects as assigned.
Qualifications/Requirements
Bachelor’s Degree or, in lieu of a degree, a high school equivalent and 8+ years of experience as a Product Owner within a consumer banking organization.
4+ years of digital product owner experience
2+ years of API and/or services management.
Desired Characteristics
Experience with Agile and/or SAFe (Scaled Agile Framework) in a product owner role
Track record of creative and strong problem solving and ability to thrive in a cross‑functional and virtual environment
High energy, self‑motivated
Strong communication skills (verbal and written)
Passion for learning about new technologies and identifying ways to drive innovation
Analytical mindset and skillset
Strong presentation skills
Experience influencing in a matrix environment across various levels
Strategic thinker
Proven ability to develop and implement action plans to drive business results
Strong project management experience, with a record of delivering on time
Strong digital proficiency, including launching new products and capabilities
Strong understanding of mobile and web applications
Experience leading large cross‑functional virtual project teams
Experience with API teams
Grade/Level: 11 Salary range: 90,000.00 – 155,000.00 USD annual, with eligibility for an annual bonus based on individual and company performance.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4‑7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non‑exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. We’re proud to have an award‑winning culture for all.
Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please inform us if you require a reasonable accommodation to apply for a job or to perform your job. If you need special accommodations, please call our Career Support Line at 1‑866‑301‑5627 (Monday‑Friday, 8 a.m.–5 p.m. Central Standard Time).
Job Family Group: Marketing
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Synchrony is continuing to build a world class Digital Bank – with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages and touchpoints of the customer lifecycle. This role as Consumer Bank Digital API Product Owner will be responsible for leading the API implementation of new features and enhancements to our consumer bank. We are seeking an agile‑trained product owner that has experience with API teams and strong technical acumen.
Essential Responsibilities
Identify business needs and translate to business requirements and stories for our API teams, known as the Business Services Layer (BSL)
Influence decisions by providing technical consultation and direction to stakeholders alongside our Technical Product Owners
Work closely with Technical Product Owners to ensure technical implementation meets the business requirements and business rules
Ability to deep dive into complex technical systems
Ensure strong communication and coordination to the “front end” developers and teams as well as any other API consumers
Recommend new technology trends and innovative products/features to the teams
Oversight and leadership of the wing‑to‑wing product development lifecycle, including build, test, launch, and adoption
Work with the Agile Development Team and Scrum Master, lead backlog planning and grooming, and support Release planning
Coordinate and lead user acceptance testing (UAT) for releases
Work with UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance
Partner with key stakeholders (Marketing, IT, Compliance, Credit/Risk and Operations) to identify and prioritize future features to deliver to market and manage the product backlog
Lead “run the engine” functions for the team, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.
Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk
Keep all product and API documentation up to date
Work closely with our Consumer Bank Digital Product Owners to create a unified digital customer experience
Participate and work in Scaled Agile Framework (SAFe) as our teams are part of a Solution Train
Perform other duties and/or special projects as assigned.
Qualifications/Requirements
Bachelor’s Degree or, in lieu of a degree, a high school equivalent and 8+ years of experience as a Product Owner within a consumer banking organization.
4+ years of digital product owner experience
2+ years of API and/or services management.
Desired Characteristics
Experience with Agile and/or SAFe (Scaled Agile Framework) in a product owner role
Track record of creative and strong problem solving and ability to thrive in a cross‑functional and virtual environment
High energy, self‑motivated
Strong communication skills (verbal and written)
Passion for learning about new technologies and identifying ways to drive innovation
Analytical mindset and skillset
Strong presentation skills
Experience influencing in a matrix environment across various levels
Strategic thinker
Proven ability to develop and implement action plans to drive business results
Strong project management experience, with a record of delivering on time
Strong digital proficiency, including launching new products and capabilities
Strong understanding of mobile and web applications
Experience leading large cross‑functional virtual project teams
Experience with API teams
Grade/Level: 11 Salary range: 90,000.00 – 155,000.00 USD annual, with eligibility for an annual bonus based on individual and company performance.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4‑7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non‑exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. We’re proud to have an award‑winning culture for all.
Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please inform us if you require a reasonable accommodation to apply for a job or to perform your job. If you need special accommodations, please call our Career Support Line at 1‑866‑301‑5627 (Monday‑Friday, 8 a.m.–5 p.m. Central Standard Time).
Job Family Group: Marketing
#J-18808-Ljbffr