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Jobs via Dice

Senior Epic Patient Experience Analyst

Jobs via Dice, Oakland, California, United States, 94616

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Job Overview

Senior Epic Patient Experience Analyst – lead and optimize digital patient engagement and contact center technology initiatives. Focus on operational excellence across patient‑facing channels to ensure a seamless digital experience. Bring 7+ years of Epic experience and mandatory certifications in Epic Welcome, MyChart, Hello World, and Cheers (including Campaigns). Requirements

Must travel onsite once a month Must have certifications in Epic Welcome, MyChart, Hello World, and Cheers 7+ years of Epic experience Deep expertise in contact center technologies Mandatory Epic certifications (Welcome, MyChart, Hello World, Cheers, Campaigns) Key Responsibilities

Design, build, configure, and optimize Epic Patient Experience modules: Cheers (Contact Center Technology and Campaigns), Welcome, MyChart, Hello World (SMS, phone, email), Live chat, and other digital engagement tools. Serve as the subject matter expert (SME) for patient‑facing digital engagement, contact center workflows, and outreach campaigns. Collaborate with operational and clinical stakeholders to streamline and enhance patient digital journeys and targeted communication strategies. Oversee integration and performance of third‑party platforms (Talkdesk, Genesys, Nuance, etc.) to ensure seamless functionality with Epic. Plan and execute system upgrades, rigorous testing, and troubleshooting activities. Mentor junior analysts, providing technical guidance and best practices. Contribute to strategic planning for digital patient experience innovations, contact center performance, and campaign management. Act as the primary support contact for application end users, identify issues, guide workflow design, implement requested changes, and serve as a liaison between end users and Epic implementation staff. Experience Level

Expert Level Pay & Benefits

Pay range: $80.00 – $100.00/hr Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, vacation or sick leave) Workplace Type

Hybrid position – Oakland, CA (onsite once a month, remote work possible) Application Deadline

This position is anticipated to close on Oct 17, 2025. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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