Orange County Government
Join to apply for the
Utilities Account Supervisor
role at
Orange County Government .
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Job Description
Supervisor over daily activities of the Meter Services team including scheduling and routing daily assignments for staff.
Responsible for the customer service fleet including vehicle maintenance monitoring fuel reports and payment of toll charges.
Assists with complex inspections and audits as requested and periodically meets with internal and external engineers.
Assists with Kronos time management, team member training, coaching and support, and processing performance evaluations.
Performs advanced research and coordination of proper resolution with respect to department issues and customer complaints to mitigate further escalation.
Assists with overseeing billing projects; including planning, delegating and executing project goals and objectives efficiently.
Maintains firmness while handling sensitive escalations yet remains empathetic and responsive to customer needs.
Performs other tasks as assigned.
Minimum Qualifications Graduation from high school or equivalent and four (4) years of customer service experience; or an equivalent combination of education, training or experience.
Must possess and maintain a valid Florida Driver's License.
Preferences
Prefer candidates with four (4) years of field work and previous meter reading experience throughout the Orange County Utilities Service area.
Candidate must be able to clearly communicate requirements while removing barriers and facilitating timely and accurate completion of service orders, routes and uploads.
Candidate must be able to facilitate a large diverse team base to maximize productivity and capitalize on different self-managing styles.
Prefer candidates with demonstrated ability to work closely.
Application Deadline Open Date: 10/14/2025 Close Date: 10/20/2025 This posting is subject to close without prior notice.
Salary Information Pay Grade: 015 - From $25.00 to $32.49 FLSA Status: Exempt Placement based on Education and Experience
Benefits
10 paid holidays and 2 floating holidays annually.
18 days paid time off per year.
Longevity bonus based on years of service.
6 days of paid TERM (sick) time annually.
Low-cost medical, dental, vision, additional life insurance.
Free basic life, long term disability, and employee assistance for all the family members effective on day one.
Participation in the Florida Retirement System.
Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
Free access to Wellworks gyms and Orange County Recreation Centers.
Free onsite wellness coaching, including dietician and nurse.
Tuition reimbursement program.
Earn service time to forgive student loans.
Veterans Preference If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents to Orange County Human Resources Division via the secure Box.com folder. Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Hours & Work Schedule Hours: 40 Work schedule: 6:30 a – 3:30 p / Monday – Friday Selected candidate will be required to successfully complete the pre-employment drug, physical and background check.
Address: Orange County Utilities, Customer Service Division, 9150 Curry Ford Road, Orlando, FL 32825.
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Utilities Account Supervisor
role at
Orange County Government .
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Job Description
Supervisor over daily activities of the Meter Services team including scheduling and routing daily assignments for staff.
Responsible for the customer service fleet including vehicle maintenance monitoring fuel reports and payment of toll charges.
Assists with complex inspections and audits as requested and periodically meets with internal and external engineers.
Assists with Kronos time management, team member training, coaching and support, and processing performance evaluations.
Performs advanced research and coordination of proper resolution with respect to department issues and customer complaints to mitigate further escalation.
Assists with overseeing billing projects; including planning, delegating and executing project goals and objectives efficiently.
Maintains firmness while handling sensitive escalations yet remains empathetic and responsive to customer needs.
Performs other tasks as assigned.
Minimum Qualifications Graduation from high school or equivalent and four (4) years of customer service experience; or an equivalent combination of education, training or experience.
Must possess and maintain a valid Florida Driver's License.
Preferences
Prefer candidates with four (4) years of field work and previous meter reading experience throughout the Orange County Utilities Service area.
Candidate must be able to clearly communicate requirements while removing barriers and facilitating timely and accurate completion of service orders, routes and uploads.
Candidate must be able to facilitate a large diverse team base to maximize productivity and capitalize on different self-managing styles.
Prefer candidates with demonstrated ability to work closely.
Application Deadline Open Date: 10/14/2025 Close Date: 10/20/2025 This posting is subject to close without prior notice.
Salary Information Pay Grade: 015 - From $25.00 to $32.49 FLSA Status: Exempt Placement based on Education and Experience
Benefits
10 paid holidays and 2 floating holidays annually.
18 days paid time off per year.
Longevity bonus based on years of service.
6 days of paid TERM (sick) time annually.
Low-cost medical, dental, vision, additional life insurance.
Free basic life, long term disability, and employee assistance for all the family members effective on day one.
Participation in the Florida Retirement System.
Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
Free access to Wellworks gyms and Orange County Recreation Centers.
Free onsite wellness coaching, including dietician and nurse.
Tuition reimbursement program.
Earn service time to forgive student loans.
Veterans Preference If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents to Orange County Human Resources Division via the secure Box.com folder. Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Hours & Work Schedule Hours: 40 Work schedule: 6:30 a – 3:30 p / Monday – Friday Selected candidate will be required to successfully complete the pre-employment drug, physical and background check.
Address: Orange County Utilities, Customer Service Division, 9150 Curry Ford Road, Orlando, FL 32825.
#J-18808-Ljbffr