Sales Supervisor- Westwood Insurance Agency

**Westwood Insurance Agency is one of the largest personal lines agencies in the US. Since 1952, we’ve helped more than a million customers protect what matters most. Licensed in all 50 states, Westwood represents hundreds of insurance products offered by the country’s top insurance companies. That’s an advantage for our customers, who benefit from a wide selection of products and pricing. Westwood works closely with home builders and mortgage companies to provide homeowners insurance that is fast, easy, and hassle-free. Our technology-based approach simplifies the process by incorporating insurance into the closing process. The result is happier customers and more on-time closing.** **As a full-service agency, we can help customers find the right coverage for their circumstances from a wide variety of insurance products, including homeowners and renters policies, auto insurance, specialty items and special event endorsements, small business insurance, umbrella policies, and much more.****Summary**Oversee performance of National Sales Agents by supervising daily workflow, managing turnaround times, call center operations, resolving escalated issues, coaching & guiding team members, providing updates to management to support the achievement of department sales, quality, and productivity goals. Maintain a working knowledge of the sales agent role in order to support high volume times and assist with questions.**Primary Responsibilities*** Oversee daily sales operations, including call activities, workload and workflow management, staffing, and escalation handling to meet service level agreements and quality standards.* Acquire and maintain up-to-date knowledge of carriers, products, and systems across multiple states.* Train, coach, and support team members on products, carriers, systems, and effective call handling techniques.* Manage recruitment efforts, including interviewing and hiring staff as needed.* Conduct regular performance reviews, coaching sessions, and career development discussions; implement disciplinary actions when necessary.* Collaborate with leadership and peers to drive continuous improvement initiatives.* Identify and share opportunities to enhance systems and processes for greater efficiency and effectiveness.* Support implementation of process and technology changes by contributing to requirements gathering, user testing, and development of training materials.* Manage resolution of system and technology errors by identifying issues and escalating promptly to ensure accurate and continuous operations.**Preferred Competencies & Skills*** **Leadership & Development:** Motivate, develop, and guide individuals and teams; provide effective performance feedback.* **Coaching & Knowledge Sharing:** Share knowledge clearly and constructively; support others' learning and performance. Encourage open communication and cross-functional collaboration.* **Workflow & Task Management:** Organize people, tasks, and activities to drive efficient workflows and meet objectives.* **Collaboration:** Work effectively with individuals at all organizational levels to achieve shared goals.* **Problem Solving:** Analyze issues, identify root causes, and implement effective solutions.* **Decision-Making:** Use established procedures and sound judgment to make timely, informed decisions.* **Conflict Resolution:** Facilitate discussions and manage conflicts to reconcile differences and build consensus.* **Learning Agility:** Show curiosity and initiative in personal development; view challenges as growth opportunities.* **Composure Under Pressure:** Stay calm, professional, and decisive in unpredictable or high-pressure situations.* **Organization & Time Management:** Prioritize tasks effectively to meet deadlines and business needs.* **Team Orientation:** Promote team cohesion, cooperation, and mutual support.* **Adaptability:** Remain flexible and productive in a fast-paced environment with shifting priorities.* **Active Listening:** Value and consider the perspectives and input of others.* **Communication:** Demonstrate clear, professional oral and written communication skills.* **Independent Work:** Take initiative and perform effectively with minimal supervision.* **Sales Acumen:** Apply sales skills to support business growth and customer satisfaction.**Licenses/Certifications:** Property and Casualty Insurance License #LI-JW2#LI-HYBRIDClick for some insight into our culture! #J-18808-Ljbffr