Governor of Illinois is hiring: FAMILY AND COMMUNITY SERVICES ELIGIBILITY SYSTEM

Position Overview

The Division of Family and Community Services is seeking to hire a Family and Community Services Eligibility Systems Tester to organize, plan, execute, control, and evaluate the analysis, design and testing of Integrated Eligibility System (IES) which provides for recipient delivery services agency‑wide. This position aligns needs of business through system design recommendations and planning of design, prepares test scripts for programs to be executed in user‑acceptance environment and executes scripts; participates in the analysis of outcomes and compares to expected outcomes for accuracy, efficiency and completeness; tracks and documents design change process and progress of the application; assists in updating instructions to complete work and business processes; designs and documents work flow; ranks tickets for priority; completes assignments in IES functional areas; and assists in preparing reports for leadership on outcomes and quality control, confers with a variety of liaisons within agencies on issues, recommendations and development.

Essential Functions

• Serves as a Family and Community Services Eligibility Systems Tester.
• Provides design recommendations to IES based upon Agency priorities and knowledge of business practices.
• Participates in the analysis of outcomes vs expected outcomes to identify issues with testing.
• Ensures current policy and rules are applied to the design, testing and analysis of changes to IES.
• Travels to participate in regular meetings with business process, training team and others to identify issues, priority areas for requirements and design as well as issues and successes of testing.
• Performs other duties as required or assigned which is reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with coursework in business or public administration.
• Requires one (1) year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program.

Specialized Skills

• Of the one (1) year required experience, requires one (1) year of progressively responsible administrative casework experience performing operational research and data processing including functions such as completing initial applications, redeterminations, mid‑point reports, program adds, additions, changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility Systems (IES).

Preferred Qualifications

• One (1) year of progressively responsible administrative casework experience performing operational research and data processing including functions such as completing initial applications, redeterminations, mid‑point reports, program adds, additions, changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility Systems (IES).
• Two (2) years of professional experience analyzing problems and providing clear instruction on use of public assistance eligibility system such as Integrated Eligibility System (IES).
• Two (2) years of professional experience documenting design change process with strong attention to detail for a public or private organization.
• Two (2) years of professional experience utilizing business principles and practices as it relates to system design and development.
• Two (2) years of professional experience organizing, planning, executing, controlling, and evaluating the review, testing and analysis of newly developed, revised, or existing functionality of a public assistance eligibility system such as the Integrated Eligibility Systems (IES) for an eligibility system team.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Requires the ability to work overtime and/or outside of regular business hours.

Work Hours

Mon‑Fri, 8:30am‑5pm, 1 hour unpaid lunch.

Work Location

600 E Ash St, Springfield, Illinois, 62703

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well‑being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

Benefits

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10‑25 Days of Paid Vacation time annually – (10 days in year one of employment) Personal, Sick, & Vacation rates modified for 12-hour & part‑time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program – A supplemental retirement plan
• Optional Pre‑Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

Application Instructions

Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of Illinois.jobs2web.com homepage in the blue ribbon. Non‑State employees should log in on the using the “View Profile” link in the top right of Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid. Non‑State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website. State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com, systems@SIL-P1.ns2cloud.com.