IT DESKSIDE SUPPORT Job at SONOCO CANADA in Jackson

The Regional Deskside Support Technician will provide support to Executives and escalated level III support to employees across the region. Areas of support may include PC hardware, PC applications, printers/multifunction devices, and local server applications.In this role you will be a key member of the Deskside Support Team that resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities, and as necessary contribute to the knowledge base by creating documentation describing issues encountered, their resolutions and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across Sonoco.**What you’ll be doing:**Create Knowledge Base Documents to assist Level 1 in resolving repetitive issues.**Compensation:**The annual base salary range for this role is from:* Specialist I, Deskside Support: $59,600 - $67,050.* Specialist II, Deskside Support: $71,920 - $80,910.* Specialist III, Deskside Support: $84,640 - $95,220.* Senior Specialist, Deskside Support: $104,400 - $117,450, plus an annual target bonus of 7.5% of the base salaryAt Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *\*Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.***Benefits*** Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options* 401(k) retirement plan with company match* Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services* Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family* Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance* Tuition reimbursementFounded in 1899, Sonoco (NYSE:SON) is a global provider of consumer, industrial, healthcare and protective packaging. With annualized net sales of approximately $5.2 billion, the Company has 20,000 employees working in more than 300 operations in 34 countries serving some of the world’s best-known brands in some 85 nations. Sonoco is committed to creating sustainable products, services and programs for our customers, employees and communities that support our corporate purpose of *Better Packaging. Better Life*. The Company was listed as one of Fortune’s World’s Most Admired Companies 2021 as well as being included in Barron's 100 Most Sustainable Companies for the third year in a row. #J-18808-Ljbffr