ECLARO is hiring: IT Support Technician in Village of Farmingdale

Get AI-powered advice on this job and more exclusive features.

This range is provided by ECLARO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $30.00/hr

Job Number: 25-05326

Position Overview

Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Technician for our client in Farmingdale, NY. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Pay Rate

$28.00-$30.00/Hour

Responsibilities

• System Imaging & Deployment: Perform system imaging, configuration, and deployment of desktops, laptops, and mobile devices. Ensure devices are prepared with standard operating environment (SOE), security patches, and required software.
• PC Lifecycle Management: Handle the full lifecycle of leased PCs, including preparation, documentation, and return to vendors. Maintain accurate asset inventory and update records for all hardware.
• Technical Support: Provide Level 1/2 end-user support for desktops, laptops, printers, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner. Assist with user account management, password resets, and access provisioning.
• Network Support: Support basic LAN/WAN troubleshooting, connectivity checks, and patching. Work with the network team on escalated issues as needed. Ensure compliance with IT security standards and best practices.
• Documentation & Communication: Maintain detailed records of imaging, deployments, repairs, and returns. Communicate technical issues and solutions clearly to non-technical staff. Create/update knowledge base articles for recurring issues.

Required Qualifications

• Associate's Degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 1-3 years of IT support/helpdesk experience.
• Experience with system imaging tools (SCCM, MDT, Intune, or similar).
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft 365 applications.
• Familiarity with Active Directory, user provisioning, and group policy basics.
• Experience in PC hardware troubleshooting and repair.
• Basic networking knowledge (TCP/IP, DNS, DHCP, cabling, patching).
• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and documentation accuracy.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience in corporate IT environments with leased hardware lifecycle management.
• Exposure to remote support tools (e.g., TeamViewer, RDP, Intune Remote Help).

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Contact

Homer Ballega
homer.ballega@eclaro.com
2013759070

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.