St. John Knits
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SELLING SUPERVISOR
role at
St. John Knits .
Responsibilities
Assists Store Manager with developing and implementing a strategic plan to achieve store business goals
Responsible for meeting or exceeding personal sales and KPI goals
Actively develops new clients by finding new ways to enhance and develop business and maintains existing clients
Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients
Effectively captures client data for connecting with clients and building relationships
Completes outreach to connect with clients on a regular basis
Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
Upholds all brand values and relationship values
Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
Follows through and accomplishes multiple projects and store priorities in a timely manner as needed
Acts as ‘Manager on Duty’ when Store Manager is out of the store or unavailable and is confident managing all aspects of the business
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peers
Demonstrates proper etiquette when communicating with internal and external clients (i.e. in‑person, phone, e‑mail, and written communication)
Effectively teaches, demonstrates and assists to ensure staff is trained in product knowledge, clienteling and relationship selling skills
Creates and maintains positive employee relations by helping lead a professional store team
Communicates with Store Manager by providing feedback of any employee relations matter
Coaches and motivates the sales team as needed
Assists to ensure all store staff complies with all POS procedures
Understands and performs all POS functions accurately, professionally and within Company compliance
Opens and closes the store — performing all tasks to Company standard and compliance
Resolves client issues and requests in an efficient, resourceful and quick manner
Demonstrates high level of quality in work, attendance, and appearance
Takes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as needed
Maintains store, lunchroom, stockroom and bathroom to Company standard and compliance standards
Actively contributes to non‑selling activities and loss prevention initiatives
Actively participates in Monthly Touch Bases
Attends all required Store Meetings
Maintains standards of store cleanliness and organization
Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
Assist in preparation and coordination of complete and accurate physical inventory per Company guidelines
Assists to ensure accuracy of Company in‑store promotions and merchandise markdowns
Assists in maintaining efficient and accurate inventory control processes and back‑room operations to include stockroom organization and completing shipping/receiving
Ensures accuracy of all POS procedures and conducts training of POS System to staff
Has a strong knowledge of the alteration process and fitting a client for alterations
Supports in the preparation and facilitation of required Store Meetings as needed
Maintains standards of cleanliness and organization
Maintain store and helps ensure staff safety component
Assists in maintaining compliance to all Company Policies & Procedures
Adhere to Timekeeping procedures
Additional Responsibilities
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Additional responsibilities assigned by supervisor related to your position/department
Less than 20% travel may be required as necessary
Ability to be flexible and willing to work extended hours when necessary
Education/Experience
2 - 5 years retail sales experience
Luxury experience preferred
Exemplary selling and clienteling skills
PHYSICAL DEMANDS
Standing, walking and squatting the majority of the work shift
Ability to climb ladders or stairs (depending upon store design)
Required to carry garments and packaging up to 40 pounds
WORK ENVIRONMENT
Ability to work varied hours: nights, days and weekends to support the business needs
Required to interact with clients throughout majority of shift
St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.
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SELLING SUPERVISOR
role at
St. John Knits .
Responsibilities
Assists Store Manager with developing and implementing a strategic plan to achieve store business goals
Responsible for meeting or exceeding personal sales and KPI goals
Actively develops new clients by finding new ways to enhance and develop business and maintains existing clients
Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients
Effectively captures client data for connecting with clients and building relationships
Completes outreach to connect with clients on a regular basis
Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
Upholds all brand values and relationship values
Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
Follows through and accomplishes multiple projects and store priorities in a timely manner as needed
Acts as ‘Manager on Duty’ when Store Manager is out of the store or unavailable and is confident managing all aspects of the business
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peers
Demonstrates proper etiquette when communicating with internal and external clients (i.e. in‑person, phone, e‑mail, and written communication)
Effectively teaches, demonstrates and assists to ensure staff is trained in product knowledge, clienteling and relationship selling skills
Creates and maintains positive employee relations by helping lead a professional store team
Communicates with Store Manager by providing feedback of any employee relations matter
Coaches and motivates the sales team as needed
Assists to ensure all store staff complies with all POS procedures
Understands and performs all POS functions accurately, professionally and within Company compliance
Opens and closes the store — performing all tasks to Company standard and compliance
Resolves client issues and requests in an efficient, resourceful and quick manner
Demonstrates high level of quality in work, attendance, and appearance
Takes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as needed
Maintains store, lunchroom, stockroom and bathroom to Company standard and compliance standards
Actively contributes to non‑selling activities and loss prevention initiatives
Actively participates in Monthly Touch Bases
Attends all required Store Meetings
Maintains standards of store cleanliness and organization
Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
Assist in preparation and coordination of complete and accurate physical inventory per Company guidelines
Assists to ensure accuracy of Company in‑store promotions and merchandise markdowns
Assists in maintaining efficient and accurate inventory control processes and back‑room operations to include stockroom organization and completing shipping/receiving
Ensures accuracy of all POS procedures and conducts training of POS System to staff
Has a strong knowledge of the alteration process and fitting a client for alterations
Supports in the preparation and facilitation of required Store Meetings as needed
Maintains standards of cleanliness and organization
Maintain store and helps ensure staff safety component
Assists in maintaining compliance to all Company Policies & Procedures
Adhere to Timekeeping procedures
Additional Responsibilities
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Additional responsibilities assigned by supervisor related to your position/department
Less than 20% travel may be required as necessary
Ability to be flexible and willing to work extended hours when necessary
Education/Experience
2 - 5 years retail sales experience
Luxury experience preferred
Exemplary selling and clienteling skills
PHYSICAL DEMANDS
Standing, walking and squatting the majority of the work shift
Ability to climb ladders or stairs (depending upon store design)
Required to carry garments and packaging up to 40 pounds
WORK ENVIRONMENT
Ability to work varied hours: nights, days and weekends to support the business needs
Required to interact with clients throughout majority of shift
St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.
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