Barnes & Noble College
General Manager - University of Southern Mississippi
Barnes & Noble College, Hattiesburg, Mississippi, United States, 39400
General Manager – University of Southern Mississippi
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment focused on delivering essential educational content, tools, and merchandise within a dynamic campus bookstore setting. Our teams interact with students, faculty, administration, alumni, and the public to provide outstanding customer service and to sell or rent books, general merchandise, and a range of products and services for an academic community.
Overview Barnes & Noble College is seeking a customer-focused, sales-driven leader to work as a General Manager in our bookstore. The General Manager will oversee one store or a group of stores with annual volumes over $4M+ (or an SM report). You will work with your management team to build and maintain positive relationships with the campus community, ensure alignment with our bookselling culture, and maximize sales through well-managed and merchandised stores. You will play an integral role in the selection, evaluation, and development of managers and team members who contribute to Barnes & Noble College as a cornerstone of the campuses we serve.
Responsibilities As a General Manager you are a leader with oversight of a store or group of stores with annual volumes over $6M (or an SM report). You are accountable for all aspects of the store—financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will lead and develop the team, providing training, direction, and coaching to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and the school. A General Manager must be a resource for all departments, model exceptional customer service, drive sales, and be a skilled problem solver.
Expectations
Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic.
Maintain outstanding visual merchandising standards, ensure product availability, manage inventories, and complete projects on a deadline-driven basis.
Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.
Identify creative solutions, learn independently, embrace change, and act as a change agent.
Demonstrate a calm demeanor, manage issues professionally, and set a positive example for the Store Team.
Analyze sales figures, interpret trends, and forecast future sales to manage costs and keep operations profitable.
Uphold standards for quality, customer service, and health and safety; provide a safe and clean store environment and implement loss prevention measures.
Foster a fair and equitable workplace; encourage team members to express concerns and ideas.
Provide feedback through counseling and appraisals; build rapport and collaborate with customers, campus partners, and the Store Team.
Physical Demands
Frequent movement within the store to access various departments, areas, and products.
Ability to remain in a stationary position for extended periods.
Frequent lifting; occasional reaching, stooping, kneeling, crouching, and climbing ladders.
COVID-19 Considerations Stores comply with applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. Depending on campus requirements, positions may require vaccination confirmation. The use of face masks may be expected or required.
Qualifications
7+ years of supervisory experience in a retail setting preferred, or a graduate of the Best Seller Program.
Bachelor's degree in Business Administration or a relevant field preferred.
Leadership experience to direct and develop a workforce of managers and sales associates.
Strong interpersonal, communication, and problem-solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.
Familiarity with financial and customer service principles.
Basic reading, writing, and accounting skills required.
Excellent customer service and communication skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.
EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Overview Barnes & Noble College is seeking a customer-focused, sales-driven leader to work as a General Manager in our bookstore. The General Manager will oversee one store or a group of stores with annual volumes over $4M+ (or an SM report). You will work with your management team to build and maintain positive relationships with the campus community, ensure alignment with our bookselling culture, and maximize sales through well-managed and merchandised stores. You will play an integral role in the selection, evaluation, and development of managers and team members who contribute to Barnes & Noble College as a cornerstone of the campuses we serve.
Responsibilities As a General Manager you are a leader with oversight of a store or group of stores with annual volumes over $6M (or an SM report). You are accountable for all aspects of the store—financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will lead and develop the team, providing training, direction, and coaching to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and the school. A General Manager must be a resource for all departments, model exceptional customer service, drive sales, and be a skilled problem solver.
Expectations
Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic.
Maintain outstanding visual merchandising standards, ensure product availability, manage inventories, and complete projects on a deadline-driven basis.
Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.
Identify creative solutions, learn independently, embrace change, and act as a change agent.
Demonstrate a calm demeanor, manage issues professionally, and set a positive example for the Store Team.
Analyze sales figures, interpret trends, and forecast future sales to manage costs and keep operations profitable.
Uphold standards for quality, customer service, and health and safety; provide a safe and clean store environment and implement loss prevention measures.
Foster a fair and equitable workplace; encourage team members to express concerns and ideas.
Provide feedback through counseling and appraisals; build rapport and collaborate with customers, campus partners, and the Store Team.
Physical Demands
Frequent movement within the store to access various departments, areas, and products.
Ability to remain in a stationary position for extended periods.
Frequent lifting; occasional reaching, stooping, kneeling, crouching, and climbing ladders.
COVID-19 Considerations Stores comply with applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. Depending on campus requirements, positions may require vaccination confirmation. The use of face masks may be expected or required.
Qualifications
7+ years of supervisory experience in a retail setting preferred, or a graduate of the Best Seller Program.
Bachelor's degree in Business Administration or a relevant field preferred.
Leadership experience to direct and develop a workforce of managers and sales associates.
Strong interpersonal, communication, and problem-solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.
Familiarity with financial and customer service principles.
Basic reading, writing, and accounting skills required.
Excellent customer service and communication skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.
EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#J-18808-Ljbffr