WRITER
About this role
At WRITER, we empower our customers to become AI‑first companies by deeply integrating AI into every aspect of their organization. Our approach ensures secure, scalable implementation that is easy for IT to manage and drives widespread adoption. WRITER is the tailored solution for this transformation. Responsibilities
Pre‑sales: Partner with Account Executives in use‑case validation calls to uncover how customers and prospects can use WRITER solutions, including prebuilt agents, custom agents, and AI HQ; strategically sell and articulate the value of WRITER’s delivery methodology; communicate limitations and propose solutions; develop and maintain deep platform knowledge and stay current on AI and LLM landscapes; write statements of work for identified use cases and custom agents. Post‑sales: Partner with Customer Success, Customer Architects, Customer Trainers, and AI Engineers to translate the customer’s AI vision into a phased delivery roadmap aligned with WRITER’s Delivery Methodology; own end‑to‑end program execution—manage scope, define success measures, craft deployment strategy, detailed project plan, and governance standards; lead discovery and user research to define key personas and turn insights into action; facilitate solution‑design sessions and define requirement artifacts such as journey maps, process maps, PRDs, and acceptance criteria; define the testing strategy, oversee UAT, run cut‑over/Go‑No‑Go checklists, and manage hyper‑care and knowledge‑transfer; build and execute an enablement strategy (role‑based training, office hours, champion network) that accelerates adoption and captures quantitative & qualitative success metrics for WRITER’s AI HQ & AI Studio; proactively identify, mitigate, and escalate risks and dependencies and keep stakeholders aligned through SteerCos, Design Authorities, Architecture Review Boards, and reporting. Qualifications
7+ years leading complex SaaS or AI programs for Fortune 500 clients—either in‑house or with a global consultancy. Prior experience delivering globally scaled custom SaaS solutions as a Product Manager, Solution Architect, Engagement Manager, Program Manager, Transformation Consultant, or related role. Master planner and change‑agent who translates strategy into phased roadmaps, sets clear goals, and governs to drive measurable business outcomes. Inspiring leader and facilitator who unifies cross‑functional teams, runs high‑engagement workshops, and communicates complex concepts clearly to technical and non‑technical audiences. Trusted stakeholder manager who builds executive rapport, balances IT & business needs, and establishes transparent reporting cadences that surface risks early. Data‑driven problem solver skilled in user research, product design, root‑cause analysis, and prioritization frameworks to focus teams and de‑risk delivery. Adaptable and endlessly curious—continuously up‑skills on LLM evaluation, RAG architectures, and emerging AI‑agent patterns; shares learnings to uplevel the wider team. Comfortable partnering with Architects & Engineers, participating in technical discussions, and ensuring solutions align with business objectives and end‑user needs. Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; PMP, Agile/SAFe, Design Thinking, or equivalent certifications welcomed. Benefits & Perks (US Full‑time Employees)
Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early‑detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account with company contribution Annual work‑life stipends for • Home office setup, cell phone, internet • Wellness stipend for gym, massage/chiropractor, personal training, etc. • Learning and development stipend Company‑wide off‑sites and team off‑sites Competitive compensation, company stock options, and 401(k) WRITER is an equal‑opportunity employer and is committed to diversity. We don’t make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER’s Global Candidate Privacy Notice.
#J-18808-Ljbffr
At WRITER, we empower our customers to become AI‑first companies by deeply integrating AI into every aspect of their organization. Our approach ensures secure, scalable implementation that is easy for IT to manage and drives widespread adoption. WRITER is the tailored solution for this transformation. Responsibilities
Pre‑sales: Partner with Account Executives in use‑case validation calls to uncover how customers and prospects can use WRITER solutions, including prebuilt agents, custom agents, and AI HQ; strategically sell and articulate the value of WRITER’s delivery methodology; communicate limitations and propose solutions; develop and maintain deep platform knowledge and stay current on AI and LLM landscapes; write statements of work for identified use cases and custom agents. Post‑sales: Partner with Customer Success, Customer Architects, Customer Trainers, and AI Engineers to translate the customer’s AI vision into a phased delivery roadmap aligned with WRITER’s Delivery Methodology; own end‑to‑end program execution—manage scope, define success measures, craft deployment strategy, detailed project plan, and governance standards; lead discovery and user research to define key personas and turn insights into action; facilitate solution‑design sessions and define requirement artifacts such as journey maps, process maps, PRDs, and acceptance criteria; define the testing strategy, oversee UAT, run cut‑over/Go‑No‑Go checklists, and manage hyper‑care and knowledge‑transfer; build and execute an enablement strategy (role‑based training, office hours, champion network) that accelerates adoption and captures quantitative & qualitative success metrics for WRITER’s AI HQ & AI Studio; proactively identify, mitigate, and escalate risks and dependencies and keep stakeholders aligned through SteerCos, Design Authorities, Architecture Review Boards, and reporting. Qualifications
7+ years leading complex SaaS or AI programs for Fortune 500 clients—either in‑house or with a global consultancy. Prior experience delivering globally scaled custom SaaS solutions as a Product Manager, Solution Architect, Engagement Manager, Program Manager, Transformation Consultant, or related role. Master planner and change‑agent who translates strategy into phased roadmaps, sets clear goals, and governs to drive measurable business outcomes. Inspiring leader and facilitator who unifies cross‑functional teams, runs high‑engagement workshops, and communicates complex concepts clearly to technical and non‑technical audiences. Trusted stakeholder manager who builds executive rapport, balances IT & business needs, and establishes transparent reporting cadences that surface risks early. Data‑driven problem solver skilled in user research, product design, root‑cause analysis, and prioritization frameworks to focus teams and de‑risk delivery. Adaptable and endlessly curious—continuously up‑skills on LLM evaluation, RAG architectures, and emerging AI‑agent patterns; shares learnings to uplevel the wider team. Comfortable partnering with Architects & Engineers, participating in technical discussions, and ensuring solutions align with business objectives and end‑user needs. Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; PMP, Agile/SAFe, Design Thinking, or equivalent certifications welcomed. Benefits & Perks (US Full‑time Employees)
Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early‑detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account with company contribution Annual work‑life stipends for • Home office setup, cell phone, internet • Wellness stipend for gym, massage/chiropractor, personal training, etc. • Learning and development stipend Company‑wide off‑sites and team off‑sites Competitive compensation, company stock options, and 401(k) WRITER is an equal‑opportunity employer and is committed to diversity. We don’t make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER’s Global Candidate Privacy Notice.
#J-18808-Ljbffr