SpotOn, Inc
Helpdesk Tech II San Francisco, CA
SpotOn, Inc, San Francisco, California, United States, 94199
We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award‑winning point‑of‑sale to AI‑powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.
Named the #1 Restaurant POS by G2 (Fall 2025) , based on ratings from real users
Top‑rated point‑of‑sale (POS)
for restaurants, bars, retail, and small businesses by Capterra users Great Places to Work
and Built In’s
Best Workplaces
for multiple years running SpotOn moves fast, cares hard, and fights for independent restaurant operators to do what they love—and love doing it. Helpdesk Technician
Support SpotOn employees and contractors both global and local requiring attention to confidentiality. This generalist role involves a broad range of tasks. The major portion of the day is spent addressing tickets and working on recurring tasks and special projects. Keep regular office hours in assigned SpotOn office Handle tickets for tasks such as onboarding, offboarding, user and account management, hardware provisioning, and asset tracking Desktop support (hardware, software, and services) Licensing provisioning and deprovisioning Hardware requests and basic repair Audit user and account configurations Regular maintenance and patching Minimum Qualifications
Intermediate knowledge of Okta user/group management Intermediate knowledge of Google Workspace user/group management/administration Intermediate knowledge of Macintosh and Windows configuration and administration Moderate skill in troubleshooting desktop hardware Basic skill in upgrading and basic repair of PC hardware Moderate knowledge with networking technologies Moderate knowledge in VoIP softphone and telephony services Good US English verbal and written communication skills (multilingual preferred) Experience Requirements
3 years in a similar helpdesk role 2 years with Google Apps for Business or similar service 2 years with Okta or similar service Education Requirements
High school diploma CompTIA A+, Network+, and/or Tech+ or similar preferred $30 – $38 USD (base salary range varies by location and experience) SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e‑verify company.
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for restaurants, bars, retail, and small businesses by Capterra users Great Places to Work
and Built In’s
Best Workplaces
for multiple years running SpotOn moves fast, cares hard, and fights for independent restaurant operators to do what they love—and love doing it. Helpdesk Technician
Support SpotOn employees and contractors both global and local requiring attention to confidentiality. This generalist role involves a broad range of tasks. The major portion of the day is spent addressing tickets and working on recurring tasks and special projects. Keep regular office hours in assigned SpotOn office Handle tickets for tasks such as onboarding, offboarding, user and account management, hardware provisioning, and asset tracking Desktop support (hardware, software, and services) Licensing provisioning and deprovisioning Hardware requests and basic repair Audit user and account configurations Regular maintenance and patching Minimum Qualifications
Intermediate knowledge of Okta user/group management Intermediate knowledge of Google Workspace user/group management/administration Intermediate knowledge of Macintosh and Windows configuration and administration Moderate skill in troubleshooting desktop hardware Basic skill in upgrading and basic repair of PC hardware Moderate knowledge with networking technologies Moderate knowledge in VoIP softphone and telephony services Good US English verbal and written communication skills (multilingual preferred) Experience Requirements
3 years in a similar helpdesk role 2 years with Google Apps for Business or similar service 2 years with Okta or similar service Education Requirements
High school diploma CompTIA A+, Network+, and/or Tech+ or similar preferred $30 – $38 USD (base salary range varies by location and experience) SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e‑verify company.
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