Portland General Electric
Senior User Experience Designer
Portland General Electric, Portland, Oregon, United States, 97204
Job summary
Join us at Portland General Electric as we redefine what it means to serve 900,000 customers with safe, affordable, reliable, and increasingly clean energy. As a Senior User Experience Designer, you’ll be at the forefront of shaping how customers engage with the essential services that power their lives—designing intuitive, accessible and meaningful digital experiences that make energy easier to understand and manage. You’ll collaborate across disciplines such as marketing, customer service, technology, data and delivery to ensure every digital touchpoint reflects our customer experience strategy, brand promise and energy mission. From concept through implementation, you’ll lead with empathy, curiosity and design excellence, helping translate complex systems into frictionless human experiences. This is a unique opportunity to bring your creativity and technical expertise to a purpose-driven organization, where your work directly contributes to delivering safe, affordable, reliable and increasingly clean energy for all.
What you’ll do
Lead the design and implementation of customer‑facing digital interfaces that deliver simple, engaging and trustworthy experiences across all platforms.
Translate insights from customer research, usability testing and behavioral data into intuitive design solutions that meet real customer needs.
Partner with teams across the business to ensure each experience reflects our brand, customer promise and business objectives.
Promote design thinking and user‑centered principles across teams; mentor others to elevate design quality and consistency.
Analyze and share insights into customer behavior and preferences, using data to inform design priorities and measure impact.
Manage end‑to‑end UX efforts for digital initiatives—scoping, stakeholder engagement, design execution, implementation and continuous improvement.
Collaborate with internal teams and vendors to bring digital design concepts to life, ensuring all deliverables meet scope, quality and performance expectations.
Who you are You’re a systems thinker and creative problem solver who thrives on making complex information simple, clear, and human. You have an eye for detail, a passion for improving everyday experiences, and the ability to balance business goals with customer needs.
8+ years of UX or product design experience (enterprise or customer‑facing platforms preferred)
Advanced design and prototyping skills (Figma, Sketch, Adobe XD, etc.)
Proven experience designing responsive web and mobile interfaces grounded in usability, accessibility, and customer trust
Strong analytical and storytelling skills, using insights to influence strategy and design decisions
Collaborative mindset—able to work fluidly across product, engineering, data, and business teams
A portfolio that demonstrates your ability to turn complex problems into intuitive, elegant digital solutions
Education & Experience
Education: Requires a bachelor’s degree in graphic design, marketing, computer science or other related field or equivalent experience.
Experience: Typically eight or more years in digital user experience or a combination of software development and graphic design or marketing. Software development experience strongly preferred.
Certifications: User experience certification from a regionally accredited college or university a plus. Professional in Project Management (PMP) certification a plus.
#J-18808-Ljbffr
What you’ll do
Lead the design and implementation of customer‑facing digital interfaces that deliver simple, engaging and trustworthy experiences across all platforms.
Translate insights from customer research, usability testing and behavioral data into intuitive design solutions that meet real customer needs.
Partner with teams across the business to ensure each experience reflects our brand, customer promise and business objectives.
Promote design thinking and user‑centered principles across teams; mentor others to elevate design quality and consistency.
Analyze and share insights into customer behavior and preferences, using data to inform design priorities and measure impact.
Manage end‑to‑end UX efforts for digital initiatives—scoping, stakeholder engagement, design execution, implementation and continuous improvement.
Collaborate with internal teams and vendors to bring digital design concepts to life, ensuring all deliverables meet scope, quality and performance expectations.
Who you are You’re a systems thinker and creative problem solver who thrives on making complex information simple, clear, and human. You have an eye for detail, a passion for improving everyday experiences, and the ability to balance business goals with customer needs.
8+ years of UX or product design experience (enterprise or customer‑facing platforms preferred)
Advanced design and prototyping skills (Figma, Sketch, Adobe XD, etc.)
Proven experience designing responsive web and mobile interfaces grounded in usability, accessibility, and customer trust
Strong analytical and storytelling skills, using insights to influence strategy and design decisions
Collaborative mindset—able to work fluidly across product, engineering, data, and business teams
A portfolio that demonstrates your ability to turn complex problems into intuitive, elegant digital solutions
Education & Experience
Education: Requires a bachelor’s degree in graphic design, marketing, computer science or other related field or equivalent experience.
Experience: Typically eight or more years in digital user experience or a combination of software development and graphic design or marketing. Software development experience strongly preferred.
Certifications: User experience certification from a regionally accredited college or university a plus. Professional in Project Management (PMP) certification a plus.
#J-18808-Ljbffr