Everett Housing Authority
Position Summary
Under the direction of the Housing Choice Voucher (HCV) Manager, this position performs a variety of tasks including technical, administrative, compliance, scheduling, customer service, and processing functions in support of clients participating in EHA’s HCV program. Work is complex and fast paced, and requires attention to detail, excellent time management skills, and ability to learn quickly and work independently.
Essential Duties and Responsibilities
Determine eligibility for housing assistance for new and existing clients in accordance with program policy, procedures, and regulations. Conduct client interviews and briefings to collect information and educate them on program requirements and benefits. Administer, interpret, and apply rules, regulations, policies, procedures, and other requirements needed for eligibility and continuing assistance. Complete detailed data entry for client files quickly and efficiently, preparing and maintaining client files to meet state audit standards. Process a mid level volume of new admissions, annual, interim, and special reviews, verifying household, income, expenses, and deductions, and accurately calculating Housing Assistance Payments (HAP). Generate HAP contracts and tenancy addendums, review completed inspections, and ensure accurate and timely execution of HAP contracts. Investigate program violations, compile supporting documentation, and conduct meetings with tenants and landlords to discuss violations and remedies. Coordinate information with supervisor for applicant denials, non‑compliance, and termination of program participation. Support continuous improvement of operations, including decreasing turnaround times and streamlining work processes.
Requirements
Excellent verbal and written communication with diverse audiences. Strong understanding and interpretation of complex rules and regulations. Ability to remain calm under pressure and manage an entry level volume of tasks independently. Attention to detail, effective time management, and independent judgment. Proficient with Outlook, Word, Excel, and specialized software programs. Basic math skills (addition, subtraction, multiplication, division, fractions, percentages). Knowledge of federal and local housing, community service, and supportive service programs. Valid driver’s license and defensive driving skills.
Additional Desirable Qualifications
Fluency in Russian, Ukrainian, Vietnamese, Arabic, or Spanish. Experience working with a public housing authority. Property management and Section 8 program experience. Yardi software usage.
Education and Experience
Education: High school diploma. Experience: Two (2) years of relevant paid work experience in property management, assisted housing, social services, or similar activity, including at least one (1) year of related work experience at a public housing agency, demonstrating proficiency in all Program Specialist I duties.
Licenses and Other Requirements
Fair Housing Certificate. HCV Specialist (Eligibility, Occupancy, Rent Calculation).
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Under the direction of the Housing Choice Voucher (HCV) Manager, this position performs a variety of tasks including technical, administrative, compliance, scheduling, customer service, and processing functions in support of clients participating in EHA’s HCV program. Work is complex and fast paced, and requires attention to detail, excellent time management skills, and ability to learn quickly and work independently.
Essential Duties and Responsibilities
Determine eligibility for housing assistance for new and existing clients in accordance with program policy, procedures, and regulations. Conduct client interviews and briefings to collect information and educate them on program requirements and benefits. Administer, interpret, and apply rules, regulations, policies, procedures, and other requirements needed for eligibility and continuing assistance. Complete detailed data entry for client files quickly and efficiently, preparing and maintaining client files to meet state audit standards. Process a mid level volume of new admissions, annual, interim, and special reviews, verifying household, income, expenses, and deductions, and accurately calculating Housing Assistance Payments (HAP). Generate HAP contracts and tenancy addendums, review completed inspections, and ensure accurate and timely execution of HAP contracts. Investigate program violations, compile supporting documentation, and conduct meetings with tenants and landlords to discuss violations and remedies. Coordinate information with supervisor for applicant denials, non‑compliance, and termination of program participation. Support continuous improvement of operations, including decreasing turnaround times and streamlining work processes.
Requirements
Excellent verbal and written communication with diverse audiences. Strong understanding and interpretation of complex rules and regulations. Ability to remain calm under pressure and manage an entry level volume of tasks independently. Attention to detail, effective time management, and independent judgment. Proficient with Outlook, Word, Excel, and specialized software programs. Basic math skills (addition, subtraction, multiplication, division, fractions, percentages). Knowledge of federal and local housing, community service, and supportive service programs. Valid driver’s license and defensive driving skills.
Additional Desirable Qualifications
Fluency in Russian, Ukrainian, Vietnamese, Arabic, or Spanish. Experience working with a public housing authority. Property management and Section 8 program experience. Yardi software usage.
Education and Experience
Education: High school diploma. Experience: Two (2) years of relevant paid work experience in property management, assisted housing, social services, or similar activity, including at least one (1) year of related work experience at a public housing agency, demonstrating proficiency in all Program Specialist I duties.
Licenses and Other Requirements
Fair Housing Certificate. HCV Specialist (Eligibility, Occupancy, Rent Calculation).
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