Eastern Bank
Regional Service Associate (Various Locations)
Eastern Bank, Boston, Massachusetts, us, 02298
Regional Service Associate (Various Locations)
Starting Rate: $24.00
Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform) and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time.
Responsibilities
Simultaneously performs the duties of a traditional branch customer service representative and teller.
Requires travel to various branch locations within the designated Region.
Mixes account representative duties and teller duties with time split as needed.
Opens deposit accounts.
Processes and processes loan applications and closes loans for consumer lending.
Processes ATM, ITM, TCR and ICOM.
Makes referrals to other bank business lines and third-party partners.
Proactively reaches out by phone and in person to high-value customers to retain and grow the portfolio.
Responsible for operational compliance and adherence to policy.
Handles daily account maintenance and other service issues as necessary.
Processes deposits, cash checks, sale of monetary instruments, files government-mandated reports, processes foreign currency purchases, processes loan payments and credit card cash advances, and adheres to all bank policies and procedures.
Qualifications
Ability to work independently, multitask in a fast-paced environment.
Outgoing self-starter, technically literate, basic business acumen and professionalism.
Excellent communication skills, able to exchange accurate information.
Build relationships and strong alliances across the organization.
Quickly learn details about the products and services offered by the bank.
High School diploma or equivalent.
2‑4 years of sales experience in a retail, financial services or hospitality environment preferred.
Working Conditions The employee must remain in a stationary position 50% of the time, operate a computer and office machinery, and occasionally travel to other locations for meetings, trainings, events and other business activities. The employee must occasionally lift and move boxes or equipment up to 20 pounds. The employee frequently observes details at close range and must have near visual acuity for working on a computer, far visual acuity, and peripheral vision necessary for driving a motor vehicle.
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Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform) and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time.
Responsibilities
Simultaneously performs the duties of a traditional branch customer service representative and teller.
Requires travel to various branch locations within the designated Region.
Mixes account representative duties and teller duties with time split as needed.
Opens deposit accounts.
Processes and processes loan applications and closes loans for consumer lending.
Processes ATM, ITM, TCR and ICOM.
Makes referrals to other bank business lines and third-party partners.
Proactively reaches out by phone and in person to high-value customers to retain and grow the portfolio.
Responsible for operational compliance and adherence to policy.
Handles daily account maintenance and other service issues as necessary.
Processes deposits, cash checks, sale of monetary instruments, files government-mandated reports, processes foreign currency purchases, processes loan payments and credit card cash advances, and adheres to all bank policies and procedures.
Qualifications
Ability to work independently, multitask in a fast-paced environment.
Outgoing self-starter, technically literate, basic business acumen and professionalism.
Excellent communication skills, able to exchange accurate information.
Build relationships and strong alliances across the organization.
Quickly learn details about the products and services offered by the bank.
High School diploma or equivalent.
2‑4 years of sales experience in a retail, financial services or hospitality environment preferred.
Working Conditions The employee must remain in a stationary position 50% of the time, operate a computer and office machinery, and occasionally travel to other locations for meetings, trainings, events and other business activities. The employee must occasionally lift and move boxes or equipment up to 20 pounds. The employee frequently observes details at close range and must have near visual acuity for working on a computer, far visual acuity, and peripheral vision necessary for driving a motor vehicle.
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