UMass Memorial Health
PCT III, Emergency Department, 32 Hours, 3a-11a
UMass Memorial Health, Worcester, Massachusetts, us, 01609
PCT III, Emergency Department, 32 Hours, 3a-11a
Non‑Exempt. Holidays – Every Other Holiday, Weekends – Every Other Weekend. Shift – 1 Day Shift, 8 Hours (United States of America). Hours – 32. Cost Center – 10020 – 2340 Emergency Room. Union – SHARE (State Healthcare and Research Employees).
Signing bonus may be available; Recruitment Team will confirm eligibility during interview.
About UMass Memorial Health Everyone Is a Caregiver. At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts.
Position Overview Under the direction of the appropriate licensed clinician, and in keeping with unit‑specific standards, provides patient care to meet personal needs and comfort of patients; and assists members of the healthcare team.
I. Major Responsibilities
Provides clear, timely communication to the RN regarding observations and changes seen in patients.
Provides constant observation of high‑risk patients as assigned by the Resource Nurse or designee.
Participates in the development and maintenance of a safe environment. Works to utilize interventions to de‑escalate patients and, if unsuccessful, participates in restraints in accordance with training and education as directed.
Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.
Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work‑related activities.
Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry). Measures and records patients’ height and weight.
Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards. Collects, labels, and prepares specimens for transport to lab.
Phlebotomy in certain locations.
Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
Observes, measures, records oral food and fluid intake. Sets up full strength tube feeding solutions and refills tube feeding bags as directed. Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems. Performs ostomy care on established ostomate patients as directed.
Answers telephone using appropriate telephone etiquette. Takes and relays messages. Utilizes intra‑department communication systems, such as pagers and intercom.
Replenishes patient and unit supplies and equipment.
Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
Standard Staffing Level Responsibilities
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.
Position Qualifications License/Certification/Education
Minimum of a high school education or GED.
Current Basic Life Support.
Experience/Skills
Demonstrated competency attainment in the PCT II level.
Prior inpatient/outpatient care experience or clinical care training.
Ability to read, write and communicate in English in a clear and concise manner.
Medical Terminology.
Computer skills.
Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.
Must have proven problem‑solving abilities for routine situations and requests assistance from identified resources when more direction is needed.
Must be able to remain calm when under stress or in emergency situations.
Physical Demands and Environmental Conditions Position requires work indoors in a patient care environment. Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. UMass Memorial Health is an Equal Opportunity and affirmative action employer, committed to a diverse workforce and inclusive workplace culture. All qualified applicants without regard to race, color, religion, sexual orientation, gender identity, national origin, age, disability, or veteran status will receive consideration for employment.
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Signing bonus may be available; Recruitment Team will confirm eligibility during interview.
About UMass Memorial Health Everyone Is a Caregiver. At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts.
Position Overview Under the direction of the appropriate licensed clinician, and in keeping with unit‑specific standards, provides patient care to meet personal needs and comfort of patients; and assists members of the healthcare team.
I. Major Responsibilities
Provides clear, timely communication to the RN regarding observations and changes seen in patients.
Provides constant observation of high‑risk patients as assigned by the Resource Nurse or designee.
Participates in the development and maintenance of a safe environment. Works to utilize interventions to de‑escalate patients and, if unsuccessful, participates in restraints in accordance with training and education as directed.
Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.
Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work‑related activities.
Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry). Measures and records patients’ height and weight.
Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards. Collects, labels, and prepares specimens for transport to lab.
Phlebotomy in certain locations.
Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
Observes, measures, records oral food and fluid intake. Sets up full strength tube feeding solutions and refills tube feeding bags as directed. Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems. Performs ostomy care on established ostomate patients as directed.
Answers telephone using appropriate telephone etiquette. Takes and relays messages. Utilizes intra‑department communication systems, such as pagers and intercom.
Replenishes patient and unit supplies and equipment.
Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
Standard Staffing Level Responsibilities
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.
Position Qualifications License/Certification/Education
Minimum of a high school education or GED.
Current Basic Life Support.
Experience/Skills
Demonstrated competency attainment in the PCT II level.
Prior inpatient/outpatient care experience or clinical care training.
Ability to read, write and communicate in English in a clear and concise manner.
Medical Terminology.
Computer skills.
Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.
Must have proven problem‑solving abilities for routine situations and requests assistance from identified resources when more direction is needed.
Must be able to remain calm when under stress or in emergency situations.
Physical Demands and Environmental Conditions Position requires work indoors in a patient care environment. Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. UMass Memorial Health is an Equal Opportunity and affirmative action employer, committed to a diverse workforce and inclusive workplace culture. All qualified applicants without regard to race, color, religion, sexual orientation, gender identity, national origin, age, disability, or veteran status will receive consideration for employment.
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