University of Utah
Director, Business Operations - HMHI Crisis Services
University of Utah, Salt Lake City, Utah, United States, 84193
Overview
We are seeking a dynamic new leader to serve as the Director of Business Operations for Huntsman Mental Health Institute' s Community Crisis Services.
This position directs the planning, organizing, directing, and controlling of all internal operations of assigned departments. This includes the planning and business objectives, budgetary information, human resource and financial management operations of assigned departments. The incumbent acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care.
This position has no responsibility for providing care to patients.
Direct oversight for this position includes:
988 Crisis Lifeline
Utah Warm Line
SafeUT Programming
Talk and Text Crisis support
Mobile Crisis Outreach Teams
Mental Health 1st Responders
Collaboration with law enforcement, state legislature, and elected representatives
More information about Community Crisis and Intervention Services is available through the URL below:
https://healthcare.utah.edu/hmhi/programs/crisis-diversion
Qualified applicants must have:
Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency.
Six years of progressive management experience.
Preferred qualifications:
Master's degree in Health Care Administration, Business Administration, or related area.
Six years' experience in data analytics, data science or equivalent.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Performs to required standards for job specific responsibilities and technical competencies.
Talent Management
Hiring, training, developing, and communicating with staff.
Financial Management
Responsible for developing, monitoring and achieving budget goals.
Manages labor and non-labor expenses to budget or flex budget.
Manages revenue to budget to maximize potential revenue.
EPE/Service
Responsible for patient satisfaction scores within assigned area(s).
Responsible for upholding PROMISE standards of direct reports and team members.
Quality
Responsible to achieve quality goals for assigned area(s).
Manages and promotes continuous process improvements in assigned area(s).
Performance Management
Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
Building Relationships
Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.
Knowledge / Skills / Abilities
Ability to perform the essential functions of the job as outlined above.
Demonstrated leadership, human relations, and effective communication skills.
Ability to determine the appropriate staff mixes to support patient and customer needs.
Knowledge of hospital business operations and demonstrated strategic planning skills.
Knowledge of budgeting practices, reporting analysis, and forecasting.
Qualifications Qualifications Required
Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency.
Six years of progressive management experience.
Qualifications Preferred
Master's degree in Health Care Administration, Business Administration, or related area.
Six years' experience in data analytics, data science or equivalent.
Robust knowledge in National Quality Payment programs and familiarity with commercial payor programs.
Working Conditions and Physical Demands
This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements Listening, Sitting, Speaking, Standing
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu EEO Statement University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affiantive Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu/.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 78853
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Monday - Friday 0800 - 1700
Clinical/Non-Clinical Status Non-Clinical
Location Name 525 Plaza
Workplace Set Up On-site
City Salt Lake City
State UT
Department HMH ENT 93F CRISIS LINE
Category Administrative Professional
Workplace Set Up On-site
#J-18808-Ljbffr
This position directs the planning, organizing, directing, and controlling of all internal operations of assigned departments. This includes the planning and business objectives, budgetary information, human resource and financial management operations of assigned departments. The incumbent acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care.
This position has no responsibility for providing care to patients.
Direct oversight for this position includes:
988 Crisis Lifeline
Utah Warm Line
SafeUT Programming
Talk and Text Crisis support
Mobile Crisis Outreach Teams
Mental Health 1st Responders
Collaboration with law enforcement, state legislature, and elected representatives
More information about Community Crisis and Intervention Services is available through the URL below:
https://healthcare.utah.edu/hmhi/programs/crisis-diversion
Qualified applicants must have:
Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency.
Six years of progressive management experience.
Preferred qualifications:
Master's degree in Health Care Administration, Business Administration, or related area.
Six years' experience in data analytics, data science or equivalent.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Performs to required standards for job specific responsibilities and technical competencies.
Talent Management
Hiring, training, developing, and communicating with staff.
Financial Management
Responsible for developing, monitoring and achieving budget goals.
Manages labor and non-labor expenses to budget or flex budget.
Manages revenue to budget to maximize potential revenue.
EPE/Service
Responsible for patient satisfaction scores within assigned area(s).
Responsible for upholding PROMISE standards of direct reports and team members.
Quality
Responsible to achieve quality goals for assigned area(s).
Manages and promotes continuous process improvements in assigned area(s).
Performance Management
Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
Building Relationships
Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.
Knowledge / Skills / Abilities
Ability to perform the essential functions of the job as outlined above.
Demonstrated leadership, human relations, and effective communication skills.
Ability to determine the appropriate staff mixes to support patient and customer needs.
Knowledge of hospital business operations and demonstrated strategic planning skills.
Knowledge of budgeting practices, reporting analysis, and forecasting.
Qualifications Qualifications Required
Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency.
Six years of progressive management experience.
Qualifications Preferred
Master's degree in Health Care Administration, Business Administration, or related area.
Six years' experience in data analytics, data science or equivalent.
Robust knowledge in National Quality Payment programs and familiarity with commercial payor programs.
Working Conditions and Physical Demands
This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements Listening, Sitting, Speaking, Standing
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu EEO Statement University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affiantive Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu/.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 78853
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Monday - Friday 0800 - 1700
Clinical/Non-Clinical Status Non-Clinical
Location Name 525 Plaza
Workplace Set Up On-site
City Salt Lake City
State UT
Department HMH ENT 93F CRISIS LINE
Category Administrative Professional
Workplace Set Up On-site
#J-18808-Ljbffr