BillionToOne, Inc.
Senior IT Desktop Support Technician
BillionToOne, Inc., Menlo Park, California, United States, 94029
Ready to redefine what's possible in molecular diagnostics?
Join a team of brilliant, passionate innovators who wake up every day determined to transform healthcare. At BillionToOne, we've built something extraordinary—a culture where transparency fuels trust, collaboration drives breakthroughs, and every voice matters in our mission to make life‑changing diagnostics accessible to all. We don't just aim for incremental improvements; we strive to build products that are 10x better than anything that exists today.
We are seeking a
Senior IT Desktop Support Technician
with strong experience supporting end users in a fast‑paced, dynamic environment. The ideal candidate will have hands‑on expertise in Google Workspace, VDIs, macOS, Kandji, Intune, and Jira Service Management, as well as a strong understanding of lab and regulated environments.
This role is critical to ensuring operational excellence, leading IT support initiatives, maintaining compliance with HIPAA and security standards, and designing exceptional end‑user experiences. The successful candidate will play a key role in managing IT inventory, improving support workflows, and ensuring seamless and secure IT operations across the organization.
This role requires working onsite 5 days a week (8 hours per day) in Menlo Park, CA (non‑negotiable).
Responsibilities
Provide advanced desktop support for a diverse end‑user environment, primarily focused on macOS and Google Workspace.
Manage and administer device management platforms such as VDIs, Kandji, and Microsoft Intune to maintain system security and compliance.
Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics.
Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations.
Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information.
Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction.
Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures.
Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing.
Collaborate cross‑functionally to support new technology rollouts, system upgrades, and process improvements.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in IT desktop support or a similar technical role.
Proven expertise in macOS and Google Workspace support within a professional environment.
Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) — including request queues, automation rules, SLAs, and dashboards.
Solid understanding of biotech lab IT environments and associated systems.
Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations.
Demonstrated ability to create and maintain clear, high‑quality documentation.
Experience leading IT operations or support initiatives in a high‑growth organization.
Strong problem‑solving skills and a focus on designing exceptional end‑user experiences.
Excellent communication and interpersonal skills, with the ability to collaborate across technical and non‑technical teams.
Nice‑to‑Haves
Experience configuring and automating workflows in Jira Service Management (custom forms, automation, integrations).
Experience supporting CLIA‑certified laboratory environments or other regulated scientific operations.
Ability to plan, test, execute, and document technical projects.
Experience working in biotech, healthcare, or regulated industries.
Familiarity with security frameworks, incident response, and best practices for protecting sensitive data.
Compensation For this position, we offer a total compensation package of $143,883 per year, including a base pay range of $82,824 – $103,530 per year.
Benefits Benefits include paid parental leave, health care, 401(k) match, and family bonding leave.
BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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We are seeking a
Senior IT Desktop Support Technician
with strong experience supporting end users in a fast‑paced, dynamic environment. The ideal candidate will have hands‑on expertise in Google Workspace, VDIs, macOS, Kandji, Intune, and Jira Service Management, as well as a strong understanding of lab and regulated environments.
This role is critical to ensuring operational excellence, leading IT support initiatives, maintaining compliance with HIPAA and security standards, and designing exceptional end‑user experiences. The successful candidate will play a key role in managing IT inventory, improving support workflows, and ensuring seamless and secure IT operations across the organization.
This role requires working onsite 5 days a week (8 hours per day) in Menlo Park, CA (non‑negotiable).
Responsibilities
Provide advanced desktop support for a diverse end‑user environment, primarily focused on macOS and Google Workspace.
Manage and administer device management platforms such as VDIs, Kandji, and Microsoft Intune to maintain system security and compliance.
Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics.
Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations.
Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information.
Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction.
Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures.
Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing.
Collaborate cross‑functionally to support new technology rollouts, system upgrades, and process improvements.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in IT desktop support or a similar technical role.
Proven expertise in macOS and Google Workspace support within a professional environment.
Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) — including request queues, automation rules, SLAs, and dashboards.
Solid understanding of biotech lab IT environments and associated systems.
Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations.
Demonstrated ability to create and maintain clear, high‑quality documentation.
Experience leading IT operations or support initiatives in a high‑growth organization.
Strong problem‑solving skills and a focus on designing exceptional end‑user experiences.
Excellent communication and interpersonal skills, with the ability to collaborate across technical and non‑technical teams.
Nice‑to‑Haves
Experience configuring and automating workflows in Jira Service Management (custom forms, automation, integrations).
Experience supporting CLIA‑certified laboratory environments or other regulated scientific operations.
Ability to plan, test, execute, and document technical projects.
Experience working in biotech, healthcare, or regulated industries.
Familiarity with security frameworks, incident response, and best practices for protecting sensitive data.
Compensation For this position, we offer a total compensation package of $143,883 per year, including a base pay range of $82,824 – $103,530 per year.
Benefits Benefits include paid parental leave, health care, 401(k) match, and family bonding leave.
BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr