Amigos de Guadalupe
Bringing Families Home - Case Manager at Amigos de Guadalupe San Jose, CA
Amigos de Guadalupe, San Jose, California, United States, 95199
TITLE : BFH Case Manager
REPORTS TO : Program Manager
CLASSIFICATION : Full-time/Non-exempt
LOCATION : San Jose, CA; on-site
Amigos de Guadalupe’s Mission
Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (Alcance Comunitario), Trusted Information & Referral (Amigos de Confianza), Ta Comunidad Fortalecida) and Case Management (Compañerismo). The Housing Case Manager will be mostly focused on comunidad fortalecida and compañerismo.
Founded on the principles of justice and advocacy, Amigos de Guadalupe Center for Justice and Empowerment partners with the Si Se Puede Collective and local agencies to make social services more accessible to the Mayfair Community; to strengthen individuals and the community through education; and to address social inequities by creating strong leaders through community organizing.
Overview of Position Reporting to the Program Manager, the Case Manager will evaluate and determine homelessness vulnerability of families in Santa Clara County, receive intake paperwork and complete eligibility assessments in preparation for program enrollment. The Case Manager will be a liaison between client and the Program Manager by evaluating, interpreting and determining the needs of clients using effective listening and independent judgment. The Case Manager will perform a variety of clerical operational functions in support of the housing program. Role requires commitment to daily timelines, accurate data entry and record keeping, attention to detail as well as skill to respond effectively and tactfully to inquiries from clients. The case manager actively models and communicates the mission and vision and supports a culture of empowerment, team building, and open communication.
Key Responsibilities
Determine eligibility through intake documentation
Complete assessments and/or application to the appropriate program
Accurately record time spent on assigned tasks
Maintain client files and electronic records in HMIS
Maintain compliance of Destination: Home grant requirements
Return calls and follow up with current clients on scheduled basis
Establishes and maintains effective communication with clients, team members and others as appropriate as well as consults with other staff regarding client referrals to appropriate housing resources and supportive services.
Skills & Abilities
Demonstrate initiative, creativity, and assertiveness in implementing housing program
Develops a comprehensive client-driven case plan with both short-term and long-term goals identified
Completes a timeline and measures for each goal
Monitors progress towards goals in regularly scheduled sessions
Creates, evaluates and adjusts individual case plans as needed
Empowers clients to become involved in their own planning and goal setting
Refers clients to appropriate resources to assist with meeting goals
Maintains client files to include conversations, warnings, progress towards goals and documentation of any incidents
Collects data necessary to meet funding requirements and statistical reports
Effective communication skills
Manage a number of projects and issues simultaneously
Prioritize and organize information
Work effectively under pressure
Ability to work with diverse groups of people
Demonstrate success with extensive public contact with individuals, small groups and large groups
Demonstrate flexibility and adaptability
Perform with tact, patience and sensitivity
Participate in agency initiatives, special events and other duties as assigned
Qualifications
Bilingual proficiency in Spanish & English is required
BA degree recommended
Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, sexual orientation, gender identity, gender expression, disability and age.
Must pass a background check
Knowledge
Of social issues impacting East San Jose residents
Physical Demands To perform essential functions for the role, you should be able to:
Talk, hear and communicate with both adults and children
Use hands or fingers to handle objects, tools, or controls
Walk, sit, and reach with hands and arms
Occasionally lift or move up to 30 pounds
Compensation and Benefits
Hourly Rate: $30.00
Comprehensive Benefits Package:
Medical, Dental, Chiropractic, and Vision Coverage
Life Insurance
Generous Paid Time off
Paid Holidays and Sick Time
401(k) Retirement Plan
Equal Opportunity Employer Notice Amigos de Guadalupe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic under California law.
#J-18808-Ljbffr
Founded on the principles of justice and advocacy, Amigos de Guadalupe Center for Justice and Empowerment partners with the Si Se Puede Collective and local agencies to make social services more accessible to the Mayfair Community; to strengthen individuals and the community through education; and to address social inequities by creating strong leaders through community organizing.
Overview of Position Reporting to the Program Manager, the Case Manager will evaluate and determine homelessness vulnerability of families in Santa Clara County, receive intake paperwork and complete eligibility assessments in preparation for program enrollment. The Case Manager will be a liaison between client and the Program Manager by evaluating, interpreting and determining the needs of clients using effective listening and independent judgment. The Case Manager will perform a variety of clerical operational functions in support of the housing program. Role requires commitment to daily timelines, accurate data entry and record keeping, attention to detail as well as skill to respond effectively and tactfully to inquiries from clients. The case manager actively models and communicates the mission and vision and supports a culture of empowerment, team building, and open communication.
Key Responsibilities
Determine eligibility through intake documentation
Complete assessments and/or application to the appropriate program
Accurately record time spent on assigned tasks
Maintain client files and electronic records in HMIS
Maintain compliance of Destination: Home grant requirements
Return calls and follow up with current clients on scheduled basis
Establishes and maintains effective communication with clients, team members and others as appropriate as well as consults with other staff regarding client referrals to appropriate housing resources and supportive services.
Skills & Abilities
Demonstrate initiative, creativity, and assertiveness in implementing housing program
Develops a comprehensive client-driven case plan with both short-term and long-term goals identified
Completes a timeline and measures for each goal
Monitors progress towards goals in regularly scheduled sessions
Creates, evaluates and adjusts individual case plans as needed
Empowers clients to become involved in their own planning and goal setting
Refers clients to appropriate resources to assist with meeting goals
Maintains client files to include conversations, warnings, progress towards goals and documentation of any incidents
Collects data necessary to meet funding requirements and statistical reports
Effective communication skills
Manage a number of projects and issues simultaneously
Prioritize and organize information
Work effectively under pressure
Ability to work with diverse groups of people
Demonstrate success with extensive public contact with individuals, small groups and large groups
Demonstrate flexibility and adaptability
Perform with tact, patience and sensitivity
Participate in agency initiatives, special events and other duties as assigned
Qualifications
Bilingual proficiency in Spanish & English is required
BA degree recommended
Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, sexual orientation, gender identity, gender expression, disability and age.
Must pass a background check
Knowledge
Of social issues impacting East San Jose residents
Physical Demands To perform essential functions for the role, you should be able to:
Talk, hear and communicate with both adults and children
Use hands or fingers to handle objects, tools, or controls
Walk, sit, and reach with hands and arms
Occasionally lift or move up to 30 pounds
Compensation and Benefits
Hourly Rate: $30.00
Comprehensive Benefits Package:
Medical, Dental, Chiropractic, and Vision Coverage
Life Insurance
Generous Paid Time off
Paid Holidays and Sick Time
401(k) Retirement Plan
Equal Opportunity Employer Notice Amigos de Guadalupe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic under California law.
#J-18808-Ljbffr