ADP
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Client Service Consultant ADP is hiring a Client Service Consultant.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
In this role, you will serve as ADP's front line for solving client challenges — including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have 1,000+ employees. Your work will carry the weight of ADP's service reputation and client satisfaction.
What You’ll Do
Research, Troubleshoot, and Resolve.
You will research, troubleshoot, and resolve ADP/client application issues in system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and HR policy and procedures, and seek timely solutions for both the client and ADP.
Communicate and Exceed Client Expectations.
Use strong interpersonal skills and product knowledge to resolve issues with customers and representatives. Set priorities, organize your day, multi-task, change direction, and provide prompt follow‑up. Strive to exceed client expectations in every interaction and hold yourself to the highest ethical standards.
Educate and Provide Recommendations.
Leverage ADP product and services knowledge to provide solutions to issues and questions, build client understanding of product value, and turn client input into recommendations for ADP leadership on best practices and training.
To Succeed in This Role Required Qualifications
Prior client service or systems integration experience.
A college degree is great but not required. Acceptable experiences include: military experience, prior client service or systems integration experience.
Preferred Qualifications
Experience in HR, Payroll, Benefits, and/or Time is a plus.
You’ll Love Working Here Because You Can
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well‑being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
Client Service Consultant ADP is hiring a Client Service Consultant.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
In this role, you will serve as ADP's front line for solving client challenges — including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have 1,000+ employees. Your work will carry the weight of ADP's service reputation and client satisfaction.
What You’ll Do
Research, Troubleshoot, and Resolve.
You will research, troubleshoot, and resolve ADP/client application issues in system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and HR policy and procedures, and seek timely solutions for both the client and ADP.
Communicate and Exceed Client Expectations.
Use strong interpersonal skills and product knowledge to resolve issues with customers and representatives. Set priorities, organize your day, multi-task, change direction, and provide prompt follow‑up. Strive to exceed client expectations in every interaction and hold yourself to the highest ethical standards.
Educate and Provide Recommendations.
Leverage ADP product and services knowledge to provide solutions to issues and questions, build client understanding of product value, and turn client input into recommendations for ADP leadership on best practices and training.
To Succeed in This Role Required Qualifications
Prior client service or systems integration experience.
A college degree is great but not required. Acceptable experiences include: military experience, prior client service or systems integration experience.
Preferred Qualifications
Experience in HR, Payroll, Benefits, and/or Time is a plus.
You’ll Love Working Here Because You Can
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well‑being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
#J-18808-Ljbffr