Avtex Solutions
Base pay range
$140,000.00/yr - $160,000.00/yr
What You'll Be Doing
Manage the overall delivery relationship with assigned clients
Frequent and direct contact with leadership to provide technical expertise and project status updates
Lead the overall implementation of client projects, with team sizes varying from 3 to 10 people (TTEC Digital staff, client resources and vendors)
Facilitate project management tasks including communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
Deliver weekly status reports and provide project progress and issues to client stakeholders, delivery management and account team
Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions
Review project invoices for accuracy
Develop work plans and assign duties, responsibilities to ensure the specified project objectives are met
Work as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio
Code and test projects
Attend meetings and training as required
What You'll Bring To The Role
Experience delivering digital transformation projects
Deep knowledge in at least one of these technologies: NICE CXone, Genesys Cloud, Five9, Amazon Connect
5+ years experience in Project / Program Management within a consulting environment
Experience leading large enterprise client projects with $20,000 - $250,000 in consulting services, including executive level sponsorship and reporting requirements.
Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects
Experience leading a program with multiple projects and workstreams preferred
Superb written and verbal communication and listening skills
Excellent organizational and planning skills
Keen attention to detail
Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners
PMP or other Project Management Certification strongly preferred
Ability to travel up to 30%
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
Medical, dental, vision
tax-advantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
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What You'll Be Doing
Manage the overall delivery relationship with assigned clients
Frequent and direct contact with leadership to provide technical expertise and project status updates
Lead the overall implementation of client projects, with team sizes varying from 3 to 10 people (TTEC Digital staff, client resources and vendors)
Facilitate project management tasks including communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
Deliver weekly status reports and provide project progress and issues to client stakeholders, delivery management and account team
Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions
Review project invoices for accuracy
Develop work plans and assign duties, responsibilities to ensure the specified project objectives are met
Work as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio
Code and test projects
Attend meetings and training as required
What You'll Bring To The Role
Experience delivering digital transformation projects
Deep knowledge in at least one of these technologies: NICE CXone, Genesys Cloud, Five9, Amazon Connect
5+ years experience in Project / Program Management within a consulting environment
Experience leading large enterprise client projects with $20,000 - $250,000 in consulting services, including executive level sponsorship and reporting requirements.
Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects
Experience leading a program with multiple projects and workstreams preferred
Superb written and verbal communication and listening skills
Excellent organizational and planning skills
Keen attention to detail
Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners
PMP or other Project Management Certification strongly preferred
Ability to travel up to 30%
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
Medical, dental, vision
tax-advantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
#J-18808-Ljbffr