People First Service Center
ELIGIBILITY SUPERVISOR - SES - 60052910
People First Service Center, Jacksonville, Florida, United States, 32290
Requisition and Agency Information
Requisition No: 858137
Agency: Children and Families
Eligibility Supervisor – SES This position supervises staff who determine eligibility for public assistance programs based on a computer assisted (FLORIDA) eligibility system. The primary duty is to spend the majority of the time communicating with, motivating, training, and evaluating employees, planning and directing their work, and having the authority to recommend personnel actions.
A minimum of one (1) year of ESI (Economic Self‑Sufficiency Specialist I) and previous management experience is required.
Responsibilities Supervision
– Supervises staff who determine eligibility for public assistance programs. Ensures all applicants’ and recipients’ cases are processed accurately, timely and in accordance with current rules, regulations, policies and procedures.
Tracking and Case Status
– Develops or uses tracking systems to monitor case status and ensure staff complete the required work to provide customer service and meet performance indicators.
Workload Planning
– Plans workloads, work flows, deadlines, objectives and time utilization with employees.
Monitoring and Quality Review
– Reviews and analyzes case records in accordance with the ESS New Quality Management System; discusses case findings with staff and uses the case reading process as a positive learning experience and documents performance; ensures all cases are corrected accurately and timely; develops corrective action plans with follow‑up as necessary.
Administrative
– Resolves issues from internal and external customers; evaluates, analyzes, and completes reports; participates in supervisor conferences and meetings; attends trainings and work groups; completes personnel related activities; participates in planning and presentation of performance reviews; participates in operational planning; ensures personnel, fiscal and administrative rules, regulations, work processes and operating procedures are followed.
Training and Policy
– Trains employees in methods for performing an effective and efficient job; reviews, interprets, and coordinates implementation of policies, procedures and directives and provides technical assistance.
Individual Conferences/Staff Meetings
– Communicates and documents on a regular basis conferences with employees both individually and in staff meetings; develops and monitors improvement plans for effectiveness.
Qualifications Minimum of one (1) year of ESI experience and previous management experience.
A strong knowledge of social services program objectives and operation procedures; interviewing techniques; methods of compiling, organizing and analyzing data; applicable mainframe systems and software applications; arithmetic. Skill in operating a personal computer. Ability to supervise people; coordinate the operations and activities of a unit or office; interpret and apply complex information concerning policies and procedures related to social services eligibility; develop and deliver public presentations; investigate complaints; compose complex documents and correspondence; adapt to significant or sudden change; meet and deal with the public in a variety of situations; ethical business practices; communicate effectively orally; establish and maintain effective working relationships; evaluate and monitor service delivery; develop and implement corrective action plans; develop and deliver training; utilize problem‑solving techniques.
EEO and Drug‑Free Workplace The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
Location
DAYTONA BEACH, FL, 32114
JACKSONVILLE, FL, 32211
LAKE CITY, FL, 32055
GAINESVILLE, FL, 32601
Application Instructions Submit an updated State of Florida job application through People First and address all gaps in employment.
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
#J-18808-Ljbffr
Agency: Children and Families
Eligibility Supervisor – SES This position supervises staff who determine eligibility for public assistance programs based on a computer assisted (FLORIDA) eligibility system. The primary duty is to spend the majority of the time communicating with, motivating, training, and evaluating employees, planning and directing their work, and having the authority to recommend personnel actions.
A minimum of one (1) year of ESI (Economic Self‑Sufficiency Specialist I) and previous management experience is required.
Responsibilities Supervision
– Supervises staff who determine eligibility for public assistance programs. Ensures all applicants’ and recipients’ cases are processed accurately, timely and in accordance with current rules, regulations, policies and procedures.
Tracking and Case Status
– Develops or uses tracking systems to monitor case status and ensure staff complete the required work to provide customer service and meet performance indicators.
Workload Planning
– Plans workloads, work flows, deadlines, objectives and time utilization with employees.
Monitoring and Quality Review
– Reviews and analyzes case records in accordance with the ESS New Quality Management System; discusses case findings with staff and uses the case reading process as a positive learning experience and documents performance; ensures all cases are corrected accurately and timely; develops corrective action plans with follow‑up as necessary.
Administrative
– Resolves issues from internal and external customers; evaluates, analyzes, and completes reports; participates in supervisor conferences and meetings; attends trainings and work groups; completes personnel related activities; participates in planning and presentation of performance reviews; participates in operational planning; ensures personnel, fiscal and administrative rules, regulations, work processes and operating procedures are followed.
Training and Policy
– Trains employees in methods for performing an effective and efficient job; reviews, interprets, and coordinates implementation of policies, procedures and directives and provides technical assistance.
Individual Conferences/Staff Meetings
– Communicates and documents on a regular basis conferences with employees both individually and in staff meetings; develops and monitors improvement plans for effectiveness.
Qualifications Minimum of one (1) year of ESI experience and previous management experience.
A strong knowledge of social services program objectives and operation procedures; interviewing techniques; methods of compiling, organizing and analyzing data; applicable mainframe systems and software applications; arithmetic. Skill in operating a personal computer. Ability to supervise people; coordinate the operations and activities of a unit or office; interpret and apply complex information concerning policies and procedures related to social services eligibility; develop and deliver public presentations; investigate complaints; compose complex documents and correspondence; adapt to significant or sudden change; meet and deal with the public in a variety of situations; ethical business practices; communicate effectively orally; establish and maintain effective working relationships; evaluate and monitor service delivery; develop and implement corrective action plans; develop and deliver training; utilize problem‑solving techniques.
EEO and Drug‑Free Workplace The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
Location
DAYTONA BEACH, FL, 32114
JACKSONVILLE, FL, 32211
LAKE CITY, FL, 32055
GAINESVILLE, FL, 32601
Application Instructions Submit an updated State of Florida job application through People First and address all gaps in employment.
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
#J-18808-Ljbffr