Arbour SeniorCare
Application Analyst II - Instructional Design (ERP)
Arbour SeniorCare, King Of Prussia, Pennsylvania, United States, 19406
Universal Health Services, Inc. (NYSE: UHS) is a Fortune 300 global healthcare leader with $15.8 billion in 2024 revenue and over 99,000 employees. UHS operates acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and related services in the U.S., Puerto Rico, Washington, D.C. and the United Kingdom. For more information visit
www.uhs.com .
Responsibilities The Application Analyst II – Training Content Developer provides training content development services to all UHS operations to increase the effectiveness of staff and management. The role develops management and employee training initiatives, assists with training projects, and works collaboratively with learning professionals, subject matter experts (SMEs), and business leaders to analyze learning needs and deliver interventions, including classroom and virtual delivery.
Able to deliver training materials that meet learning objectives for Workday technical skills and related business processes; plans, designs, and develops assessment and evaluation methods for learners.
Develops training aids, manuals, help content, and other reusable materials to meet pre‑defined curricula, course outlines, and instructional methods; can highlight when updates to curricula may be needed.
Develops and maintains documentation, including glossaries, FAQs and intuitive self‑service within Workday for end users.
Provides analytics around material/training usage and training effectiveness.
Regularly assesses and analyzes training needs, identifies gaps and recommends solutions; ensures training materials facilitate an interactive and engaging learning experience (blending live demonstrations, hands‑on exercises, and eLearning modules).
Consults with leadership to develop and deliver learning initiatives to improve employee performance.
Qualifications
Associate’s degree required; Bachelor’s degree preferred.
3–5 years of experience in training development, particularly in ERP system implementations or comparable enterprise software training programs.
Proven experience creating and delivering training materials for large‑scale systems, preferably Workday or similar ERP Cloud platforms via eLearning, classroom training, and virtual sessions.
Experience with WalkMe, Maverick, and/or Workday Case Management (WD articles and the Workday Chatbot) preferred.
Working knowledge of adult learning methods and practices.
Ability to engage UHS sites/departments to identify and address learner needs.
Experience with Learning Management Systems (LMS) and learning content development tools.
Excellent interpersonal and communication skills.
Exposure to instructional design and curriculum development for designing, developing, and implementing training experiences (blending eLearning, classroom training, and virtual sessions).
Ability to multi‑task and prioritize workload in a fast‑paced environment.
Travel Requirements Position requires up to 50% overnight travel for periods of one week or more.
Benefits
Challenging and rewarding work environment
Growth and development opportunities within UHS and its subsidiaries
Competitive Compensation
Excellent Medical, Dental, Vision and Prescription Drug Plan
401(k) plan with company match
Generous Paid Time Off
EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and, as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
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www.uhs.com .
Responsibilities The Application Analyst II – Training Content Developer provides training content development services to all UHS operations to increase the effectiveness of staff and management. The role develops management and employee training initiatives, assists with training projects, and works collaboratively with learning professionals, subject matter experts (SMEs), and business leaders to analyze learning needs and deliver interventions, including classroom and virtual delivery.
Able to deliver training materials that meet learning objectives for Workday technical skills and related business processes; plans, designs, and develops assessment and evaluation methods for learners.
Develops training aids, manuals, help content, and other reusable materials to meet pre‑defined curricula, course outlines, and instructional methods; can highlight when updates to curricula may be needed.
Develops and maintains documentation, including glossaries, FAQs and intuitive self‑service within Workday for end users.
Provides analytics around material/training usage and training effectiveness.
Regularly assesses and analyzes training needs, identifies gaps and recommends solutions; ensures training materials facilitate an interactive and engaging learning experience (blending live demonstrations, hands‑on exercises, and eLearning modules).
Consults with leadership to develop and deliver learning initiatives to improve employee performance.
Qualifications
Associate’s degree required; Bachelor’s degree preferred.
3–5 years of experience in training development, particularly in ERP system implementations or comparable enterprise software training programs.
Proven experience creating and delivering training materials for large‑scale systems, preferably Workday or similar ERP Cloud platforms via eLearning, classroom training, and virtual sessions.
Experience with WalkMe, Maverick, and/or Workday Case Management (WD articles and the Workday Chatbot) preferred.
Working knowledge of adult learning methods and practices.
Ability to engage UHS sites/departments to identify and address learner needs.
Experience with Learning Management Systems (LMS) and learning content development tools.
Excellent interpersonal and communication skills.
Exposure to instructional design and curriculum development for designing, developing, and implementing training experiences (blending eLearning, classroom training, and virtual sessions).
Ability to multi‑task and prioritize workload in a fast‑paced environment.
Travel Requirements Position requires up to 50% overnight travel for periods of one week or more.
Benefits
Challenging and rewarding work environment
Growth and development opportunities within UHS and its subsidiaries
Competitive Compensation
Excellent Medical, Dental, Vision and Prescription Drug Plan
401(k) plan with company match
Generous Paid Time Off
EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and, as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
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