Inside Higher Ed
Integrated Solutions Manager – Inside Higher Ed
We are seeking an experienced
Integrated Solutions Manager
to oversee the technical management and optimization of our organization’s Customer Relationship Management (CRM) systems. This role ensures that CRM platforms support business objectives, drive customer experience, and enable data‑driven strategies.
Department & Compensation Department:
Shared Technology Applications Compensation:
$90,000.00 Annual
Responsibilities
Oversee the implementation, maintenance, and integration of CRM platforms tailored to business needs.
Ensure the organization and accuracy of customer data, maintaining a reliable database for decision‑making.
Identify inefficiencies in workflows, recommend improvements, and automate processes such as lead follow‑ups and customer onboarding.
Work closely with various teams to ensure CRM tools are utilized effectively, fostering a unified approach to customer relationship management.
Mentor and guide team members on CRM best practices, data governance, and process improvements.
Manage relationships with CRM vendors and consultants; act as the primary point of contact for system‑related escalations.
Set team goals, monitor performance, and conduct regular performance evaluations.
Plan and allocate resources and assign responsibilities for CRM projects, enhancements, and daily operations.
Facilitate communication between CRM team members and cross‑functional stakeholders to ensure alignment and clarity.
During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.
Marginal Functions
Advises higher management on current trends in information technology that affect the direction and scope of the CRM systems.
Design and deliver presentations, workshops and educational/training materials.
Must be able to interpret and apply University policy to our enterprise platforms.
Oversee staff training, onboarding, and ongoing development to maintain CRM competency across the team.
Required Qualifications Master’s degree and 1+ years of relevant experience or Bachelor’s degree and 3+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
Compliance & EEO Statement This position requires a background check in accordance with University policy. This position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX; therefore the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator. The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. UNF does not discriminate on any protected basis.
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Integrated Solutions Manager
to oversee the technical management and optimization of our organization’s Customer Relationship Management (CRM) systems. This role ensures that CRM platforms support business objectives, drive customer experience, and enable data‑driven strategies.
Department & Compensation Department:
Shared Technology Applications Compensation:
$90,000.00 Annual
Responsibilities
Oversee the implementation, maintenance, and integration of CRM platforms tailored to business needs.
Ensure the organization and accuracy of customer data, maintaining a reliable database for decision‑making.
Identify inefficiencies in workflows, recommend improvements, and automate processes such as lead follow‑ups and customer onboarding.
Work closely with various teams to ensure CRM tools are utilized effectively, fostering a unified approach to customer relationship management.
Mentor and guide team members on CRM best practices, data governance, and process improvements.
Manage relationships with CRM vendors and consultants; act as the primary point of contact for system‑related escalations.
Set team goals, monitor performance, and conduct regular performance evaluations.
Plan and allocate resources and assign responsibilities for CRM projects, enhancements, and daily operations.
Facilitate communication between CRM team members and cross‑functional stakeholders to ensure alignment and clarity.
During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.
Marginal Functions
Advises higher management on current trends in information technology that affect the direction and scope of the CRM systems.
Design and deliver presentations, workshops and educational/training materials.
Must be able to interpret and apply University policy to our enterprise platforms.
Oversee staff training, onboarding, and ongoing development to maintain CRM competency across the team.
Required Qualifications Master’s degree and 1+ years of relevant experience or Bachelor’s degree and 3+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
Compliance & EEO Statement This position requires a background check in accordance with University policy. This position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX; therefore the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator. The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. UNF does not discriminate on any protected basis.
#J-18808-Ljbffr