TEXT
Senior Frontend Engineer - Conversational Experience
TEXT, Myrtle Point, Oregon, United States, 97458
In the Conversational Experience, we build tools that make Customer Support agents focus on what's most important helping customers. We utilize LLM engines to transform Text into a one-stop platform for customer service. We work closely with users, gather feedback, and define measurable goals to ensure our product is in demand.
As a
Senior
Frontend Engineer
on our team, youll play a key role in building user-facing products that align with Texts broader vision and strategy. Youll collaborate closely with ML Engineers, Product Designers, and other frontend developers to deliver exceptional Copilot experiences within Text App. The Kind of Work Youll Be Doing
Were looking for an experienced
Senior
Frontend Engineer (Senior)
whos comfortable building things from the ground up and can contribute to product evolution through strong technical and product intuition. Youll help us refine how AI surfaces in the agent experience but your primary focus will be on our products
frontend craftsmanship
and
interface quality . Your responsibilities will include: Design and develop
rich, intuitive frontend experiences that enhance how support agents interact with AI-powered tools.
Partner
with Machine Learning engineers to build user-friendly, LLM-driven features integrating AI outputs seamlessly into the UI.
Work
on the Copilot experience within Text App, focusing on usability, clarity, and reliability.
Maintain and evolve
the architecture of our frontend systems, ensuring performance, stability, and scalability.
Collaborate
with other engineers (including architecture-focused peers) to ensure business continuity and smooth handovers.
Participate
in product planning and help translate user data and feedback into actionable improvements.
What Were Looking for in You
Product-driven mindset
You care deeply about user impact and enjoy influencing how the product evolves.
Frontend mastery
Deep experience with
TypeScript ,
React , and modern frontend tooling. Familiarity with
Node.js
and
Docker
is a plus.
Strong UI craftsmanship
You can translate product ideas into elegant, performant, and maintainable interfaces.
Solid collaboration skills
You thrive in cross-functional setups, working closely with Product, Design, and ML teams.
Understanding of AI concepts
Awareness of how LLM systems work (e.g., Prompt Engineering, Retrieval-Augmented Generation) and how to debug or integrate them into frontend workflows.
Proactive & independent
You take ownership, drive outcomes, and know when to sync with others.
SaaS experience
Youve built or scaled customer-facing SaaS products and understand the importance of performance, accessibility, and quality.
Data-informed thinking
You use data and metrics to guide prioritization and validate decisions.
Why Youll Love Working With Us
Meaningful impact
Youll directly influence how AI supports thousands of customer support agents.
Collaborative culture
Youll work with experienced engineers, designers, and AI experts in a supportive, fast-moving team.
Modern tech stack & ownership
Youll have autonomy to make architectural and product-impacting decisions.
Dynamic environment
We move fast, iterate often, and celebrate progress.
Room to grow
Youll shape product direction and mentor others as we scale.
#J-18808-Ljbffr
Senior
Frontend Engineer
on our team, youll play a key role in building user-facing products that align with Texts broader vision and strategy. Youll collaborate closely with ML Engineers, Product Designers, and other frontend developers to deliver exceptional Copilot experiences within Text App. The Kind of Work Youll Be Doing
Were looking for an experienced
Senior
Frontend Engineer (Senior)
whos comfortable building things from the ground up and can contribute to product evolution through strong technical and product intuition. Youll help us refine how AI surfaces in the agent experience but your primary focus will be on our products
frontend craftsmanship
and
interface quality . Your responsibilities will include: Design and develop
rich, intuitive frontend experiences that enhance how support agents interact with AI-powered tools.
Partner
with Machine Learning engineers to build user-friendly, LLM-driven features integrating AI outputs seamlessly into the UI.
Work
on the Copilot experience within Text App, focusing on usability, clarity, and reliability.
Maintain and evolve
the architecture of our frontend systems, ensuring performance, stability, and scalability.
Collaborate
with other engineers (including architecture-focused peers) to ensure business continuity and smooth handovers.
Participate
in product planning and help translate user data and feedback into actionable improvements.
What Were Looking for in You
Product-driven mindset
You care deeply about user impact and enjoy influencing how the product evolves.
Frontend mastery
Deep experience with
TypeScript ,
React , and modern frontend tooling. Familiarity with
Node.js
and
Docker
is a plus.
Strong UI craftsmanship
You can translate product ideas into elegant, performant, and maintainable interfaces.
Solid collaboration skills
You thrive in cross-functional setups, working closely with Product, Design, and ML teams.
Understanding of AI concepts
Awareness of how LLM systems work (e.g., Prompt Engineering, Retrieval-Augmented Generation) and how to debug or integrate them into frontend workflows.
Proactive & independent
You take ownership, drive outcomes, and know when to sync with others.
SaaS experience
Youve built or scaled customer-facing SaaS products and understand the importance of performance, accessibility, and quality.
Data-informed thinking
You use data and metrics to guide prioritization and validate decisions.
Why Youll Love Working With Us
Meaningful impact
Youll directly influence how AI supports thousands of customer support agents.
Collaborative culture
Youll work with experienced engineers, designers, and AI experts in a supportive, fast-moving team.
Modern tech stack & ownership
Youll have autonomy to make architectural and product-impacting decisions.
Dynamic environment
We move fast, iterate often, and celebrate progress.
Room to grow
Youll shape product direction and mentor others as we scale.
#J-18808-Ljbffr