KeyBank
Essential Job Functions
Work directly with the lines of business (LOB) to identify and assess risks, review and challenge risk assessments, provide input over controls and testing, advise on and monitor remediation activities and create reporting, ensuring line of business alignment within the Operational Risk program and framework.
Responsible for primary execution of Operational Risk oversight and help guide and influence implementation of operational policies and/or procedures to mitigate risk within appetite.
Assist with the ongoing development and implementation of the Major Line of Business (LOB) Operational Risk teams strategic plan, including the development and implementation of Operational risk policies and procedures; assessment, monitoring and testing; establishment of line of business accountability and escalation and reporting processes.
Ongoing development and implementation of operational risk management topics, including being the subject matter expert on operational risk activities associated with risks, controls, testing, remediation and reporting.
Actively participate in broad risk management oversight of assigned LOB.
Provide direction and deliver training to line of business personnel, Risk Management staff and others on Operational Risk best practices and other relevant industry best practices.
Monitor and assess new or amended legal and regulatory requirements as they relate to Business Banking.
Review and challenge LOB policies and procedures to ensure consistency with current applicable rules, regulations, laws and effectiveness in mitigating related risks.
Work with the LOB to ensure the ongoing development and enhancement of risk assessments, testing, monitoring and associated plans.
Provide authoritative and consultative advice and support to management utilizing independence yet providing pro‑business solutions.
Analyze and provide feedback around risks associated with the offering of new and/or enhanced products, services, processes, business initiatives and outsourced third‑party activities.
Proactively anticipate and respond to changes in regulations, rules and/or laws; assess the impact of any change to the business areas and assist them in responding to such changes.
Ensure that line of business policies and procedures are consistent with current applicable banking and securities rules, regulations, and laws.
Respond to internal and external audits, exams and requests for information and provide review & challenge of any line of business responses to internal and external audits; assist in evaluation of audit and examination findings and implementation of corrective action and needed responses.
Assist in the response to ongoing regulatory and legal inquiries and investigations.
Develop and maintain positive working relationships with internal clients, staff, peers, other risk partners, and LOB senior management.
Maintain relationships with industry peers and regulatory bodies.
Escalate promptly to appropriate senior management or appropriate risk committee any material breaches of applicable laws, rules, policies or standards with actual or potential operational risk impact, and necessary correction action.
Act as Operational Risk Subject Matter Expert on any assigned Subcommittees and/or Working Groups.
Provide leadership and/or support on special projects, as assigned.
Proactively work with assigned business unit management to identify and assess the operational risks associated with business activities, ensuring alignment with the Corporate Operational Risk Framework, including:
Advising LOBs on operational risks and controls and key risk indicators.
Advising LOBs on operational risks related to new products and/or services and business initiatives.
Advising LOBs on operational risks related to outsourced third‑party activities.
Providing reporting to executives LOB partners on a periodic basis.
Conduct review and challenge activities and escalation, including independent testing as required.
Manage 2nd LOD requirements related to the Governance, Risk & Compliance application and Risk Assessment Processes.
Required Qualifications
Bachelor’s degree in business, finance, or economics or commensurate experience is required.
Minimum 5 years industry experience, ideally within Operational Risk, Enterprise Risk, or line of business risk functions.
Proven ability to work collaboratively and productively across the organization.
Outstanding active listening skills.
Ability to effectively manage competing priorities within a fast‑paced environment, including supporting client workflows and transactions while ensuring sound business practices are applied to mitigate risk within appetite.
Demonstrated ability to work with internal and external auditors and regulators.
Ability to effectively communicate and influence at all levels of the organization.
Ability to think strategically coupled with the ability to drive to execution.
Ability to foster and encourage collaboration between multiple risk disciplines.
Ability to view risk holistically within a dynamic, fast‑paced team environment.
In‑depth practical knowledge of internal controls, risk assessments and operational and compliance processes, and applicable techniques for implementation of regulatory, compliance and legal requirements and operational processes.
Strong leadership and relationship management skills including the ability to lead up and across the organization.
Proven ability to have, maintain, and establish strong contacts within the industry so as to be aware of current industry issues and practices.
Preferred Qualifications
MBA, Law Degree or other relevant advanced education.
Current and practical knowledge of the various processes involved in Front and Back Office operations relating to the Consumer Lending businesses (Credit Card, Secured and Non‑Secured Lending activities from originations through servicing) and the various challenges associated with those functions.
Relevant industry certifications.
Compensation & Benefits This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date 11/14/2025
EEO Statement KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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Work directly with the lines of business (LOB) to identify and assess risks, review and challenge risk assessments, provide input over controls and testing, advise on and monitor remediation activities and create reporting, ensuring line of business alignment within the Operational Risk program and framework.
Responsible for primary execution of Operational Risk oversight and help guide and influence implementation of operational policies and/or procedures to mitigate risk within appetite.
Assist with the ongoing development and implementation of the Major Line of Business (LOB) Operational Risk teams strategic plan, including the development and implementation of Operational risk policies and procedures; assessment, monitoring and testing; establishment of line of business accountability and escalation and reporting processes.
Ongoing development and implementation of operational risk management topics, including being the subject matter expert on operational risk activities associated with risks, controls, testing, remediation and reporting.
Actively participate in broad risk management oversight of assigned LOB.
Provide direction and deliver training to line of business personnel, Risk Management staff and others on Operational Risk best practices and other relevant industry best practices.
Monitor and assess new or amended legal and regulatory requirements as they relate to Business Banking.
Review and challenge LOB policies and procedures to ensure consistency with current applicable rules, regulations, laws and effectiveness in mitigating related risks.
Work with the LOB to ensure the ongoing development and enhancement of risk assessments, testing, monitoring and associated plans.
Provide authoritative and consultative advice and support to management utilizing independence yet providing pro‑business solutions.
Analyze and provide feedback around risks associated with the offering of new and/or enhanced products, services, processes, business initiatives and outsourced third‑party activities.
Proactively anticipate and respond to changes in regulations, rules and/or laws; assess the impact of any change to the business areas and assist them in responding to such changes.
Ensure that line of business policies and procedures are consistent with current applicable banking and securities rules, regulations, and laws.
Respond to internal and external audits, exams and requests for information and provide review & challenge of any line of business responses to internal and external audits; assist in evaluation of audit and examination findings and implementation of corrective action and needed responses.
Assist in the response to ongoing regulatory and legal inquiries and investigations.
Develop and maintain positive working relationships with internal clients, staff, peers, other risk partners, and LOB senior management.
Maintain relationships with industry peers and regulatory bodies.
Escalate promptly to appropriate senior management or appropriate risk committee any material breaches of applicable laws, rules, policies or standards with actual or potential operational risk impact, and necessary correction action.
Act as Operational Risk Subject Matter Expert on any assigned Subcommittees and/or Working Groups.
Provide leadership and/or support on special projects, as assigned.
Proactively work with assigned business unit management to identify and assess the operational risks associated with business activities, ensuring alignment with the Corporate Operational Risk Framework, including:
Advising LOBs on operational risks and controls and key risk indicators.
Advising LOBs on operational risks related to new products and/or services and business initiatives.
Advising LOBs on operational risks related to outsourced third‑party activities.
Providing reporting to executives LOB partners on a periodic basis.
Conduct review and challenge activities and escalation, including independent testing as required.
Manage 2nd LOD requirements related to the Governance, Risk & Compliance application and Risk Assessment Processes.
Required Qualifications
Bachelor’s degree in business, finance, or economics or commensurate experience is required.
Minimum 5 years industry experience, ideally within Operational Risk, Enterprise Risk, or line of business risk functions.
Proven ability to work collaboratively and productively across the organization.
Outstanding active listening skills.
Ability to effectively manage competing priorities within a fast‑paced environment, including supporting client workflows and transactions while ensuring sound business practices are applied to mitigate risk within appetite.
Demonstrated ability to work with internal and external auditors and regulators.
Ability to effectively communicate and influence at all levels of the organization.
Ability to think strategically coupled with the ability to drive to execution.
Ability to foster and encourage collaboration between multiple risk disciplines.
Ability to view risk holistically within a dynamic, fast‑paced team environment.
In‑depth practical knowledge of internal controls, risk assessments and operational and compliance processes, and applicable techniques for implementation of regulatory, compliance and legal requirements and operational processes.
Strong leadership and relationship management skills including the ability to lead up and across the organization.
Proven ability to have, maintain, and establish strong contacts within the industry so as to be aware of current industry issues and practices.
Preferred Qualifications
MBA, Law Degree or other relevant advanced education.
Current and practical knowledge of the various processes involved in Front and Back Office operations relating to the Consumer Lending businesses (Credit Card, Secured and Non‑Secured Lending activities from originations through servicing) and the various challenges associated with those functions.
Relevant industry certifications.
Compensation & Benefits This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date 11/14/2025
EEO Statement KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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