Pegasystems
Principal Launchpad Service Reliability Engineer
Pegasystems, Waltham, Massachusetts, United States, 02254
Principal Launchpad Service Reliability Engineer
Join Pega’s Services Engineering organization, where we build and support the infrastructure that powers our next-generation SaaS offerings. As an SRE Engineer, you’ll work on a new, lean, globally distributed team focused on the reliability, scalability, and performance of Launchpad, our flagship SaaS product.
Role is onsite in Waltham 3 times per week.
Picture Yourself at Pega: At Pega, we’re redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You’ll work alongside engineering leaders and cross‑functional teams to drive operational excellence and deliver seamless customer experiences.
What You’ll Do at Pega:
Define and implement SLOs, SLIs, and error budgets to guide reliability goals.
Collaborate with product and platform teams to design scalable, fault‑tolerant systems.
Drive incident response, root cause analysis, and continuous improvement.
Champion automation, observability, and DevOps best practices.
Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery.
Who You Are:
A seasoned engineer with a passion for reliability and operational excellence, comfortable working successfully on a small team.
Proven experience working on an SRE or DevOps team in a cloud‑native environment.
Comfortable working with globally distributed teams and navigating cultural and time zone differences.
Strong background in systems engineering, distributed systems, and CI/CD pipelines.
Excellent communicator and collaborator, able to influence across functions.
What You’ve Accomplished:
5+ years in software engineering or infrastructure roles, with 1+ years in an SRE capacity.
Strong experience working on an SRE team in a SaaS company.
Hands‑on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).
Record of success working independently.
Bachelor’s Degree preferred but not required.
Relevant cloud certifications (AWS, GCP) or CKAD a plus.
Analyst‑acclaimed technology leadership.
Continuous learning and development opportunities.
An innovative, inclusive, agile, and fun work environment.
Competitive compensation, bonus incentives, and equity participation.
We are an Equal Opportunity Employer. Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record‑keeping and reporting requirements, which require Pegasystems Inc. to invite employees and applicants to voluntarily self‑identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.
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Role is onsite in Waltham 3 times per week.
Picture Yourself at Pega: At Pega, we’re redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You’ll work alongside engineering leaders and cross‑functional teams to drive operational excellence and deliver seamless customer experiences.
What You’ll Do at Pega:
Define and implement SLOs, SLIs, and error budgets to guide reliability goals.
Collaborate with product and platform teams to design scalable, fault‑tolerant systems.
Drive incident response, root cause analysis, and continuous improvement.
Champion automation, observability, and DevOps best practices.
Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery.
Who You Are:
A seasoned engineer with a passion for reliability and operational excellence, comfortable working successfully on a small team.
Proven experience working on an SRE or DevOps team in a cloud‑native environment.
Comfortable working with globally distributed teams and navigating cultural and time zone differences.
Strong background in systems engineering, distributed systems, and CI/CD pipelines.
Excellent communicator and collaborator, able to influence across functions.
What You’ve Accomplished:
5+ years in software engineering or infrastructure roles, with 1+ years in an SRE capacity.
Strong experience working on an SRE team in a SaaS company.
Hands‑on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).
Record of success working independently.
Bachelor’s Degree preferred but not required.
Relevant cloud certifications (AWS, GCP) or CKAD a plus.
Analyst‑acclaimed technology leadership.
Continuous learning and development opportunities.
An innovative, inclusive, agile, and fun work environment.
Competitive compensation, bonus incentives, and equity participation.
We are an Equal Opportunity Employer. Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record‑keeping and reporting requirements, which require Pegasystems Inc. to invite employees and applicants to voluntarily self‑identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.
#J-18808-Ljbffr