Financial Advisor

• Provide exceptional customer service to all Member-clients. • Call Members referred to the Wealth Management department by Branches, Member Service Center, and other RCU partners to set an appointment for a meeting. • Make and receive calls from clients assisting with questions and resolving problems as appropriate. • Ensure maximum flexibility to relieve and/or assist in a variety of functions as needed. • Travel to Corporate Offices and other branch locations as assigned. • Open accounts and execute trades for advisory, mutual funds, stocks, bonds, etc. as directed by client in compliance with the CUSO Financial Services Office of Supervisory Jurisdiction (OSJ). • Research and provide literature on requested investment products including stocks, bonds, and mutual funds. • Research and provide literature and information to clients regarding insurance products such as life insurance and annuities. • Establish and maintain interactive and open communication with CUSO Financial Services and product companies. • Provide Branch and Member Service Center team members with pertinent referral and product training. • Attend regular product and sales training meetings. • Research and solve Member problems and complaints in an accurate and timely manner. • Prepare regular client mailings/calls for birthdays, holidays and other events as assigned. Administration • Complete all transactions within all regulatory organizations (i.e., FINRA and the SEC) and credit union procedures and regulations. • Research and repair all “Back to Rep” and NIGO (“not in good order”) items. • Complete daily, weekly, and monthly sales blotters and tracking reports. • Prepare and maintain complete and accurate client digital files, Member financial data, and documentation as directed by CUSO Financial Services and RCU. • Coordinate marketing and sales efforts to promote Redwood Credit Union. • Provide CUSO Financial Services and RCU with all materials distributed for signed approval from the compliance department. Other Functions • Implement new investment and credit union related products and services with other team members of RCU. • Obtain additional licenses and education as assigned by management.

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