Entergy Corporation
IT Manager, End User Computing
Entergy Corporation, New Orleans, Louisiana, United States, 70123
Job Title:
IT Manager, End User Computing
Work Place Flexibility:
Hybrid
Legal Entity:
Entergy Operations, Inc.-EOI
The IT Manager over end user computing is responsible for the delivery and oversight of the technologies and infrastructure that support end user computing and the desktop experience for 18K+ workstations throughout the Entergy environment. They will lead a team managing desktop imaging, application packaging, patch management, desktop threat vulnerability management, and desktop asset and lifecycle management. The leader is also responsible for delivering assigned projects on time, on budget, and in adherence to business requirements while standardizing/rationalizing technical platforms.
Job Duties/Responsibilities
Manage a team of IT Specialists, Engineers, Solutions Architects, subject matter experts and contractors in the support of the end user computing technologies and infrastructure.
Develop a technology roadmap and strategy in coordination with appropriate Business Units to ensure alignment across multiple products and platforms.
Drive strategic development of the end user desktop experience using Continuous Improvement tools and processes to enhance the desktop platform and user experience.
Actively manage vendor relationships and contractor teams to ensure service levels meet Entergy standards.
Ensure compliance with all project deployment methodologies, internal standards, and operational guidelines to support and maintain solutions per stated service level agreements.
Plan and manage resources within the End User Computing team, forecasting potential bottlenecks or gaps based on future demand.
Minimum Requirements Education
Bachelor’s Degree in Computer Science or related field, or equivalent work experience.
Experience
7+ years of experience managing IT support resources.
Knowledge, Skills and Abilities
Strong working knowledge of infrastructure and software development lifecycle supporting end user computing.
Demonstrated ability to be a strong leader across diverse teams.
Experience delivering projects in outsourced environments and matrixed organizations.
Excellent communication skills with the ability to communicate technical concepts in layman’s terms.
Proven track record of providing excellent customer service.
Ability to lead a team of both technical and nontechnical resources effectively.
Readiness for 24/7 on-call when needed.
Location & Travel Primary Location:
Louisiana - New Orleans; Arkansas - Little Rock; Mississippi - Jackson; Texas - Woodlands
Job Function:
Information Technology
FLSA Status:
Professional
Relocation Option:
No Relocation Offered
Travel Percentage:
Up to 25%
Equal Opportunity An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please view the EEO page, or see statements below.
EEO Statement:
The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
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IT Manager, End User Computing
Work Place Flexibility:
Hybrid
Legal Entity:
Entergy Operations, Inc.-EOI
The IT Manager over end user computing is responsible for the delivery and oversight of the technologies and infrastructure that support end user computing and the desktop experience for 18K+ workstations throughout the Entergy environment. They will lead a team managing desktop imaging, application packaging, patch management, desktop threat vulnerability management, and desktop asset and lifecycle management. The leader is also responsible for delivering assigned projects on time, on budget, and in adherence to business requirements while standardizing/rationalizing technical platforms.
Job Duties/Responsibilities
Manage a team of IT Specialists, Engineers, Solutions Architects, subject matter experts and contractors in the support of the end user computing technologies and infrastructure.
Develop a technology roadmap and strategy in coordination with appropriate Business Units to ensure alignment across multiple products and platforms.
Drive strategic development of the end user desktop experience using Continuous Improvement tools and processes to enhance the desktop platform and user experience.
Actively manage vendor relationships and contractor teams to ensure service levels meet Entergy standards.
Ensure compliance with all project deployment methodologies, internal standards, and operational guidelines to support and maintain solutions per stated service level agreements.
Plan and manage resources within the End User Computing team, forecasting potential bottlenecks or gaps based on future demand.
Minimum Requirements Education
Bachelor’s Degree in Computer Science or related field, or equivalent work experience.
Experience
7+ years of experience managing IT support resources.
Knowledge, Skills and Abilities
Strong working knowledge of infrastructure and software development lifecycle supporting end user computing.
Demonstrated ability to be a strong leader across diverse teams.
Experience delivering projects in outsourced environments and matrixed organizations.
Excellent communication skills with the ability to communicate technical concepts in layman’s terms.
Proven track record of providing excellent customer service.
Ability to lead a team of both technical and nontechnical resources effectively.
Readiness for 24/7 on-call when needed.
Location & Travel Primary Location:
Louisiana - New Orleans; Arkansas - Little Rock; Mississippi - Jackson; Texas - Woodlands
Job Function:
Information Technology
FLSA Status:
Professional
Relocation Option:
No Relocation Offered
Travel Percentage:
Up to 25%
Equal Opportunity An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please view the EEO page, or see statements below.
EEO Statement:
The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
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