Popular
External Adjuster
Join to apply for the
External Adjuster
role at
Popular . Location: Gurabo, PR. Full Time.
General Description Visits customers with delinquent accounts and attempts to secure payment. This position is a floater, covering routes in the central, metro, and eastern areas of Puerto Rico. It also provides support to our call center located in Cupey if necessary.
Responsibilities
Contacts customers in person to encourage and secure payment of delinquent accounts.
Provides orientation to customers concerning payment alternatives, debt restructuring, and obtains payment promise.
Follows up on payment promises.
Receives payments and posts amount paid to customer account.
Records information about financial status of customer and status of collection efforts.
Must be able to provide call center support as required.
Qualifications
Education: 24 credits approved from a university or accredited institution or equivalent combination of education and experience.
Experience: At least one year of related experience in external collections and Customer Service.
Certifications / Licenses
Driver’s License is required.
Other Qualifications
Positive attitude
Ability to handle claims during visits or over the phone
Willing to work under pressure
Excellent interpersonal skills
Knowledge in Microsoft Office (Word, Excel & Outlook)
Work Schedule Monday to Friday from 9:00AM to 6:00PM.
Values
Passion for People
Succeed Together
Own Every Moment
Build the Future
About Us Popular is Puerto Rico’s leading financial institution and has been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offers a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers’ dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances.
By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
EEO Statement Popular is an Equal Opportunity Employer, including Disability/Vets.
Contact For disability accommodations, contact asesorialaboral@popular.com.
#J-18808-Ljbffr
External Adjuster
role at
Popular . Location: Gurabo, PR. Full Time.
General Description Visits customers with delinquent accounts and attempts to secure payment. This position is a floater, covering routes in the central, metro, and eastern areas of Puerto Rico. It also provides support to our call center located in Cupey if necessary.
Responsibilities
Contacts customers in person to encourage and secure payment of delinquent accounts.
Provides orientation to customers concerning payment alternatives, debt restructuring, and obtains payment promise.
Follows up on payment promises.
Receives payments and posts amount paid to customer account.
Records information about financial status of customer and status of collection efforts.
Must be able to provide call center support as required.
Qualifications
Education: 24 credits approved from a university or accredited institution or equivalent combination of education and experience.
Experience: At least one year of related experience in external collections and Customer Service.
Certifications / Licenses
Driver’s License is required.
Other Qualifications
Positive attitude
Ability to handle claims during visits or over the phone
Willing to work under pressure
Excellent interpersonal skills
Knowledge in Microsoft Office (Word, Excel & Outlook)
Work Schedule Monday to Friday from 9:00AM to 6:00PM.
Values
Passion for People
Succeed Together
Own Every Moment
Build the Future
About Us Popular is Puerto Rico’s leading financial institution and has been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offers a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers’ dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances.
By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
EEO Statement Popular is an Equal Opportunity Employer, including Disability/Vets.
Contact For disability accommodations, contact asesorialaboral@popular.com.
#J-18808-Ljbffr