Cabarrus County, NC
PLA ADULT MEDICAID TRAINER (ELIGIBILITY SPECIALIST III)
Cabarrus County, NC, Wilmington, North Carolina, United States, 28412
Salary :
$47,486.40 - $56,742.40 Annually Location :
Cabarrus County, NC Job Type:
Full-Time Job Number:
FY26-01285 Department:
ELIGIBILITY SPECIALIST - DSS Opening Date:
10/16/2025 Closing Date:
11/9/2025 11:59 PM Eastern
Description This is a reposting. Previous applicants do not need to reapply as those applications are still under consideration.
Applicants are encouraged to apply early. The application review process will take place immediately and continue until the positions are filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.
Hiring range for this position is $47,486.40 - $56,742.40. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 17.
The Medicaid unit at the Department of Social Services is hiring for a Private Living Arrangement (PLA) Medicaid Trainer. The official title of this position is Eligibility Specialist III.
General Definition of Work: Performs difficult paraprofessional work involving the determination or redetermination of the eligibility of applicants or recipients requesting financial, medical, or food assistance through the Department of Social Services. Work is circumscribed by a variety of federal, state and county court decisions, laws, policies, regulations and procedures. Daily guidance and direction concerning program policies and regulations will be provided to eligibility specialist staff. Work is performed under regular supervision. Examples of Duties
Essential Functions/Typical Tasks: Serving as trainer for I/II eligibility specialists in Adult Medicaid. Reviewing case actions completed by other eligibility specialists; verifying correctness and accuracy in policy interpretation, mathematical calculations, documentation, certifications, forms and data entry; providing daily technical assistance regarding program policies and procedures and data entry; possess and demonstrate the ability to engage and trains new or transitional staff skills needed to perform assigned work tasks including policy, use of computer systems and software such as NCFast; may resolve client appeals of actions taken by eligibility specialists; and analysis of program-wide problem areas which include recommendations for corrective action. Knowledge of agency and community programs and services which could assist client; provide coverage for vacant casework positions; includes all functions of the Adult Medicaid ES I/II level staff - interviews clients and/or collateral contacts to gather information, to secure medical, work history, and other income information, and to determine need and eligibility for human services. Verifies information and investigates discrepancies. Updating new client information into the system as provided by client. Competes applications and redeterminations; maintain cases designated as "staff" cases; ability to use information technology (NC FAST) to determine eligibility to record notes, and to manage records. Work may also include performing the same eligibility determination functions as the Adult Medicaid Eligibility Specialists I and/or II: Interviewing, gathering information, assessing situations, taking and processing applications, reapplications, applications for re-certification and process changes for Adult Medicaid programs. Conducting interviews, determining eligibility, and processing applications, changes, and reviews for Medical Assistance program cases; computing initial budgets and revising budgets as changes occur in the household or in income; entering and maintaining case data in the appropriate county and state systems; maintaining a caseload or participating in maintaining the case bank and reviewing all cases at designated review periods to determine a family's or individual's continuing eligibility; maintaining records, files, and confidentiality. Participate in shelter/emergency services duties as required by Cabarrus County and the State of North Carolina. Position may perform other duties as assigned by the Supervisor, Program Manager, Eligibility Program Administrator, Deputy Director and Director. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Ability to communicate complex information effectively, with a wide variety of people/clients, staff and supervisors, orally and in writing. Ability to establish and maintain positive, effective relationships with diverse populations. Ability to accept constructive feedback. Knowledgeable of programs and policy and skilled in the roll of training. Must be goal and customer oriented and a great communicator with active listening skills. Must be flexible and willing to change and adapt to different roles. May be asked to take on extra work during times such as open enrollment or backlogs. Dependable and self-motivated. Committed to goals and vision of department. Be professional in all interactions and have the ability to remain calm during situations asking for assistance without bringing more attention to situation. Have a positive attitude. Ability to separate business and personal relationships to avoid hearsay or perception of favoritism. Read terminal messages, DCDLs, admin letters, etc, update training materials, and update/teach staff the new policy. Gathers and reviews household income, financial resources, and residency data; computes budget. Reviews declaration forms and other application forms; verifies this information through telephone calls and correspondence with local government representatives, employers, attorneys, neighbors and other similar contacts. Explains program requirements and options and advise or refer client to other programs or services as appropriate. Informs client of rights and obligations as prescribed by program policies. Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility; provides information and assistance. Compute and authorize amounts of assistance for programs. Operates computer terminal entering and retrieving data from the appropriate state and county systems. Documents electronic case record. Operates computer, scanner, calculator and other standard office equipment incident to maintaining records. Participates in ongoing training as required. Participates in teams, task forces, committees, job fairs, off-site applications and outreach activities as assigned. Performs related tasks as required to potentially include but not limited to emergency shelter operations. Knowledge, Skills and Abilities: Thorough knowledge of the Adult Medicaid programs, areas, and functions of assignment. Considerable knowledge of and ability to read, analyze, interpret, and apply federal, state, and County program rules, regulations, and procedures. Considerable knowledge of agency and community programs and services. Working knowledge of standard office procedures, practices, and equipment. Skill to use a variety of office machines, computers, applicable software and typing. Ability to advise and counsel lower level staff on policies and regulations of the eligibility programs; to work effectively in any line staff position assigned, which includes all eligibility programs and functions; to understand and follow oral and written directions; to establish and follow detailed work procedures; to perform caseworker functions within structured time frames; to prioritize work; to perform mathematical reasoning and computations with speed and accuracy; to prepare and maintain accurate records and reports; to communicate effectively orally and in writing with persons of varied social, economic, cultural and educational backgrounds; to maintain composure, keeping emotions in check, even in difficult situations; to attend work regularly; and to establish and maintain effective working relationships with associates and the general public. Minimum Education / Experience requirements
Education and Experience: Requires graduation from high school or equivalent and two years eligibility specialist experience, preferably in NC. Equivalent education may be considered.
Some county job postings indicate that you can qualify with an "equivalent combination of education and experience." If this language is included in the job description, it means you may qualify through either education, your years of directly related experience, or a combination of both.
If you have indicated that you have earned a certificate, diploma, or degree from a technical school, college, or university, please note that
Cabarrus County will verify your educational credentials
. Official transcripts must clearly show the specific credential awarded to ensure accurate validation.
Special Requirements: Possession of an appropriate driver's license valid in the State of North Carolina. Position may occasionally require working before/after normal business hours to meet the needs of families/clients. May be required to travel for trainings/meetings. May be required to staff a Disaster Shelter during State/Local or National crisis.
Physical Requirements: This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires stooping, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to contact with irate clients; the worker is not subject to adverse environmental conditions. Supplemental Information
Supplemental and Contact Information: Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States.
Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To
check the status of your application, please log in to your account . Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.
For technical issues with your applications, please call the NEOGOV Help Line at
855-524-5627 . If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.
Earned vacation & sick leave 11-12 paid holidays per year Floating Holiday Paid Personal Day Bereavement Leave Paid Parental Bonding Leave
Participation in the Local Government Employees Retirement System
Mandatory 6% employee contribution
5% employer-paid contribution to NC401K, with no employee match required
Employees have the option to contribute additional monies to the NC401K plan or to a 457 retirement savings plan
Health Insurance plans
Consumer driven plan including a health savings account PPO Plan Optional dependent coverage - employee/spouse, employee/children, & employee/family
Comprehensive health & wellness program
On-site exercise equipment & programs Health & wellness themed instructional classes Employee health clinic Employee assistance program (ex. Individual & family counseling, legal & financial services, child & elder care location assistance, etc.)
Choice of optional dental plans
PPO (Preferred Provider Option) or non-PPO Optional dependent coverage - employee/spouse, employee/children, & employee/family
Vision Plan
Includes an annual routine eye exam for individuals on the health insurance plan. Optional eyewear plan available
$20,000 of term life insurance & accidental death & dismemberment coverage with employer-paid premiums
Employee option for up to $50,000 of additional term life coverage
Optional dependent life insurance coverage for spouses & children
01
I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.) Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.
Yes No
02
What is the highest level of education completed?
High School Diploma or GED Associates Degree Bachelor's Degree Master's Degree
03
Do you have a Valid Driver's License?
Yes No
04
How many years of working experience (program administration) do you have in Medicaid?
N/A 6 months 1 year 2 years 3 years 4 years 5 years or more
05
Do you have 2 years of experience as a caseworker in an income maintenance program in the past 5 years? Experience must be reflected on your application.
Yes No
06
Do you have 2 years of experience as a caseworker in Adult Medicaid (PLA) or Long-Term Care/Special Assistance?
Yes No
07
What experience do you have with Adult Medicaid PLA? 08
Do you have experience with training others in Adult Medicaid programs? Please describe your experience below. 09
Do you have NC Fast experience and if so, how many years of experience do you have? 10
Have you completed Phase 1: Caseworker/ NC Fast Training at a NC community college/trade/technical school? (supporting documentation may be requested by hiring manager)
Yes No
11
Have you completed Phase 2: Caseworker/ NC Fast Training at a NC community college/trade/technical school? (supporting documentation may be requested by hiring manager)
Yes No
12
I understand this position may occasionally require working before and/or after normal business hours to meet the needs of families/clients. I am able to meet this requirement.
Yes No
13
I understand I may be required to travel for trainings and/or meetings, and I am able to meet this requirement.
Yes No
14
I understand I may be required to staff a Disaster Shelter during a State/Local or National crisis.
Yes No
Required Question
$47,486.40 - $56,742.40 Annually Location :
Cabarrus County, NC Job Type:
Full-Time Job Number:
FY26-01285 Department:
ELIGIBILITY SPECIALIST - DSS Opening Date:
10/16/2025 Closing Date:
11/9/2025 11:59 PM Eastern
Description This is a reposting. Previous applicants do not need to reapply as those applications are still under consideration.
Applicants are encouraged to apply early. The application review process will take place immediately and continue until the positions are filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.
Hiring range for this position is $47,486.40 - $56,742.40. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 17.
The Medicaid unit at the Department of Social Services is hiring for a Private Living Arrangement (PLA) Medicaid Trainer. The official title of this position is Eligibility Specialist III.
General Definition of Work: Performs difficult paraprofessional work involving the determination or redetermination of the eligibility of applicants or recipients requesting financial, medical, or food assistance through the Department of Social Services. Work is circumscribed by a variety of federal, state and county court decisions, laws, policies, regulations and procedures. Daily guidance and direction concerning program policies and regulations will be provided to eligibility specialist staff. Work is performed under regular supervision. Examples of Duties
Essential Functions/Typical Tasks: Serving as trainer for I/II eligibility specialists in Adult Medicaid. Reviewing case actions completed by other eligibility specialists; verifying correctness and accuracy in policy interpretation, mathematical calculations, documentation, certifications, forms and data entry; providing daily technical assistance regarding program policies and procedures and data entry; possess and demonstrate the ability to engage and trains new or transitional staff skills needed to perform assigned work tasks including policy, use of computer systems and software such as NCFast; may resolve client appeals of actions taken by eligibility specialists; and analysis of program-wide problem areas which include recommendations for corrective action. Knowledge of agency and community programs and services which could assist client; provide coverage for vacant casework positions; includes all functions of the Adult Medicaid ES I/II level staff - interviews clients and/or collateral contacts to gather information, to secure medical, work history, and other income information, and to determine need and eligibility for human services. Verifies information and investigates discrepancies. Updating new client information into the system as provided by client. Competes applications and redeterminations; maintain cases designated as "staff" cases; ability to use information technology (NC FAST) to determine eligibility to record notes, and to manage records. Work may also include performing the same eligibility determination functions as the Adult Medicaid Eligibility Specialists I and/or II: Interviewing, gathering information, assessing situations, taking and processing applications, reapplications, applications for re-certification and process changes for Adult Medicaid programs. Conducting interviews, determining eligibility, and processing applications, changes, and reviews for Medical Assistance program cases; computing initial budgets and revising budgets as changes occur in the household or in income; entering and maintaining case data in the appropriate county and state systems; maintaining a caseload or participating in maintaining the case bank and reviewing all cases at designated review periods to determine a family's or individual's continuing eligibility; maintaining records, files, and confidentiality. Participate in shelter/emergency services duties as required by Cabarrus County and the State of North Carolina. Position may perform other duties as assigned by the Supervisor, Program Manager, Eligibility Program Administrator, Deputy Director and Director. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Ability to communicate complex information effectively, with a wide variety of people/clients, staff and supervisors, orally and in writing. Ability to establish and maintain positive, effective relationships with diverse populations. Ability to accept constructive feedback. Knowledgeable of programs and policy and skilled in the roll of training. Must be goal and customer oriented and a great communicator with active listening skills. Must be flexible and willing to change and adapt to different roles. May be asked to take on extra work during times such as open enrollment or backlogs. Dependable and self-motivated. Committed to goals and vision of department. Be professional in all interactions and have the ability to remain calm during situations asking for assistance without bringing more attention to situation. Have a positive attitude. Ability to separate business and personal relationships to avoid hearsay or perception of favoritism. Read terminal messages, DCDLs, admin letters, etc, update training materials, and update/teach staff the new policy. Gathers and reviews household income, financial resources, and residency data; computes budget. Reviews declaration forms and other application forms; verifies this information through telephone calls and correspondence with local government representatives, employers, attorneys, neighbors and other similar contacts. Explains program requirements and options and advise or refer client to other programs or services as appropriate. Informs client of rights and obligations as prescribed by program policies. Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility; provides information and assistance. Compute and authorize amounts of assistance for programs. Operates computer terminal entering and retrieving data from the appropriate state and county systems. Documents electronic case record. Operates computer, scanner, calculator and other standard office equipment incident to maintaining records. Participates in ongoing training as required. Participates in teams, task forces, committees, job fairs, off-site applications and outreach activities as assigned. Performs related tasks as required to potentially include but not limited to emergency shelter operations. Knowledge, Skills and Abilities: Thorough knowledge of the Adult Medicaid programs, areas, and functions of assignment. Considerable knowledge of and ability to read, analyze, interpret, and apply federal, state, and County program rules, regulations, and procedures. Considerable knowledge of agency and community programs and services. Working knowledge of standard office procedures, practices, and equipment. Skill to use a variety of office machines, computers, applicable software and typing. Ability to advise and counsel lower level staff on policies and regulations of the eligibility programs; to work effectively in any line staff position assigned, which includes all eligibility programs and functions; to understand and follow oral and written directions; to establish and follow detailed work procedures; to perform caseworker functions within structured time frames; to prioritize work; to perform mathematical reasoning and computations with speed and accuracy; to prepare and maintain accurate records and reports; to communicate effectively orally and in writing with persons of varied social, economic, cultural and educational backgrounds; to maintain composure, keeping emotions in check, even in difficult situations; to attend work regularly; and to establish and maintain effective working relationships with associates and the general public. Minimum Education / Experience requirements
Education and Experience: Requires graduation from high school or equivalent and two years eligibility specialist experience, preferably in NC. Equivalent education may be considered.
Some county job postings indicate that you can qualify with an "equivalent combination of education and experience." If this language is included in the job description, it means you may qualify through either education, your years of directly related experience, or a combination of both.
If you have indicated that you have earned a certificate, diploma, or degree from a technical school, college, or university, please note that
Cabarrus County will verify your educational credentials
. Official transcripts must clearly show the specific credential awarded to ensure accurate validation.
Special Requirements: Possession of an appropriate driver's license valid in the State of North Carolina. Position may occasionally require working before/after normal business hours to meet the needs of families/clients. May be required to travel for trainings/meetings. May be required to staff a Disaster Shelter during State/Local or National crisis.
Physical Requirements: This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires stooping, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to contact with irate clients; the worker is not subject to adverse environmental conditions. Supplemental Information
Supplemental and Contact Information: Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States.
Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To
check the status of your application, please log in to your account . Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.
For technical issues with your applications, please call the NEOGOV Help Line at
855-524-5627 . If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.
Earned vacation & sick leave 11-12 paid holidays per year Floating Holiday Paid Personal Day Bereavement Leave Paid Parental Bonding Leave
Participation in the Local Government Employees Retirement System
Mandatory 6% employee contribution
5% employer-paid contribution to NC401K, with no employee match required
Employees have the option to contribute additional monies to the NC401K plan or to a 457 retirement savings plan
Health Insurance plans
Consumer driven plan including a health savings account PPO Plan Optional dependent coverage - employee/spouse, employee/children, & employee/family
Comprehensive health & wellness program
On-site exercise equipment & programs Health & wellness themed instructional classes Employee health clinic Employee assistance program (ex. Individual & family counseling, legal & financial services, child & elder care location assistance, etc.)
Choice of optional dental plans
PPO (Preferred Provider Option) or non-PPO Optional dependent coverage - employee/spouse, employee/children, & employee/family
Vision Plan
Includes an annual routine eye exam for individuals on the health insurance plan. Optional eyewear plan available
$20,000 of term life insurance & accidental death & dismemberment coverage with employer-paid premiums
Employee option for up to $50,000 of additional term life coverage
Optional dependent life insurance coverage for spouses & children
01
I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.) Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.
Yes No
02
What is the highest level of education completed?
High School Diploma or GED Associates Degree Bachelor's Degree Master's Degree
03
Do you have a Valid Driver's License?
Yes No
04
How many years of working experience (program administration) do you have in Medicaid?
N/A 6 months 1 year 2 years 3 years 4 years 5 years or more
05
Do you have 2 years of experience as a caseworker in an income maintenance program in the past 5 years? Experience must be reflected on your application.
Yes No
06
Do you have 2 years of experience as a caseworker in Adult Medicaid (PLA) or Long-Term Care/Special Assistance?
Yes No
07
What experience do you have with Adult Medicaid PLA? 08
Do you have experience with training others in Adult Medicaid programs? Please describe your experience below. 09
Do you have NC Fast experience and if so, how many years of experience do you have? 10
Have you completed Phase 1: Caseworker/ NC Fast Training at a NC community college/trade/technical school? (supporting documentation may be requested by hiring manager)
Yes No
11
Have you completed Phase 2: Caseworker/ NC Fast Training at a NC community college/trade/technical school? (supporting documentation may be requested by hiring manager)
Yes No
12
I understand this position may occasionally require working before and/or after normal business hours to meet the needs of families/clients. I am able to meet this requirement.
Yes No
13
I understand I may be required to travel for trainings and/or meetings, and I am able to meet this requirement.
Yes No
14
I understand I may be required to staff a Disaster Shelter during a State/Local or National crisis.
Yes No
Required Question