Maryland Military Department
MEDIATION UNIT SUPERVISOR (ADMINISTRATIVE OFFICER III)
Maryland Military Department, Ellicott City, Maryland, United States, 21042
MEDIATION UNIT SUPERVISOR (ADMINISTRATIVE OFFICER III)
Introduction The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State’s legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government. GRADE 15 This position offers a salary range of $62,220 - $87,661. Initial salary offers are determined by qualifications, experience, equity, and available budget. LOCATION OF POSITION 200 St. Paul Place, Baltimore, Maryland 21202 MAIN PURPOSE OF JOB The Office of the Attorney General is seeking qualified applicants for a Mediation Supervisor in the Mediation Unit in the Consumer Protection Division. The Consumer Protection Division (CPD) enforces Maryland’s laws against unfair, abusive, and deceptive trade practices involving consumer goods, services, real estate, credit, and debt collection. Through investigations and legal action, CPD works to stop illegal business practices, secure restitution for harmed consumers, and deter future misconduct. THE MEDIATION UNIT IS COMPRISED OF A DIRECTOR, DEPUTY DIRECTOR, 11 MEDIATION SUPERVISORS, ONE MEDIATOR, FIVE ADMINISTRATIVE STAFF, AND APPROXIMATELY 30 VOLUNTEERS AND INTERNS. EACH YEAR, THE UNIT HANDLES BETWEEN 10,000 AND 12,000 CONSUMER COMPLAINTS AND MANAGES ALL OTHER PUBLIC INQUIRIES DIRECTED TO THE CONSUMER PROTECTION DIVISION. RESPONSIBILITIES The Mediation Supervisor will: Train and supervise volunteers, interns, and mediators. Negotiate complex consumer complaints. Manage the daily caseload of the unit. Ensure quality and timeliness of the mediation process. Mentor volunteers and interns on relevant legal issues and consumer protection laws. MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Three years of administrative or professional work. OPTIONAL - NOTES Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience. DESIRED OR PREFERRED QUALIFICATIONS Proven experience in mediating consumer protection matters. Experience leading teams in supervisory roles. Experience managing complex databases. Strong problem‑solving abilities. LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees may be assigned duties requiring operation of a motor vehicle and must possess a valid motor vehicle operator’s license in Maryland. SELECTION PROCESS Applicants who meet the minimum and selective qualifications will be included in further evaluation. Evaluation may be a rating of your application based on education, training and experience as they relate to the requirements of the position. Complete applications must be submitted by the closing date. Resumes will not be accepted in lieu of a completed application. BENEFITS The successful candidate will be eligible for subsidized health benefits (medical, prescription, dental and vision coverage) and life insurance; leave, including annual vacation, personal, sick, and paid parental leave; and will be eligible for participation in a contributory defined benefit pension plan after ten years. State employees are eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan. The State also offers a free mass transit benefit for local bus and express bus services. EQUAL OPPORTUNITY The OAG is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, state or federal laws.
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Introduction The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State’s legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government. GRADE 15 This position offers a salary range of $62,220 - $87,661. Initial salary offers are determined by qualifications, experience, equity, and available budget. LOCATION OF POSITION 200 St. Paul Place, Baltimore, Maryland 21202 MAIN PURPOSE OF JOB The Office of the Attorney General is seeking qualified applicants for a Mediation Supervisor in the Mediation Unit in the Consumer Protection Division. The Consumer Protection Division (CPD) enforces Maryland’s laws against unfair, abusive, and deceptive trade practices involving consumer goods, services, real estate, credit, and debt collection. Through investigations and legal action, CPD works to stop illegal business practices, secure restitution for harmed consumers, and deter future misconduct. THE MEDIATION UNIT IS COMPRISED OF A DIRECTOR, DEPUTY DIRECTOR, 11 MEDIATION SUPERVISORS, ONE MEDIATOR, FIVE ADMINISTRATIVE STAFF, AND APPROXIMATELY 30 VOLUNTEERS AND INTERNS. EACH YEAR, THE UNIT HANDLES BETWEEN 10,000 AND 12,000 CONSUMER COMPLAINTS AND MANAGES ALL OTHER PUBLIC INQUIRIES DIRECTED TO THE CONSUMER PROTECTION DIVISION. RESPONSIBILITIES The Mediation Supervisor will: Train and supervise volunteers, interns, and mediators. Negotiate complex consumer complaints. Manage the daily caseload of the unit. Ensure quality and timeliness of the mediation process. Mentor volunteers and interns on relevant legal issues and consumer protection laws. MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Three years of administrative or professional work. OPTIONAL - NOTES Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience. DESIRED OR PREFERRED QUALIFICATIONS Proven experience in mediating consumer protection matters. Experience leading teams in supervisory roles. Experience managing complex databases. Strong problem‑solving abilities. LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees may be assigned duties requiring operation of a motor vehicle and must possess a valid motor vehicle operator’s license in Maryland. SELECTION PROCESS Applicants who meet the minimum and selective qualifications will be included in further evaluation. Evaluation may be a rating of your application based on education, training and experience as they relate to the requirements of the position. Complete applications must be submitted by the closing date. Resumes will not be accepted in lieu of a completed application. BENEFITS The successful candidate will be eligible for subsidized health benefits (medical, prescription, dental and vision coverage) and life insurance; leave, including annual vacation, personal, sick, and paid parental leave; and will be eligible for participation in a contributory defined benefit pension plan after ten years. State employees are eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan. The State also offers a free mass transit benefit for local bus and express bus services. EQUAL OPPORTUNITY The OAG is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, state or federal laws.
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