Customer Service Specialist Job at Rockland Industrial Products in Red Wing

Rockland Flooring, a manufacturer of hardwood floors for the transportation industry, has an immediate opening for a full-time Customer Service Specialist. 

The qualified candidate is required to demonstrate:

• Proven customer service experience with excellent organizational, written, verbal and record keeping skills.


• Highly skilled in order processing, creating POs, invoicing, bill of lading, packing list, etc.


• Able to use documents in Excel (and other software) to communicate to customers the technical specifications of our products.

Specific Duties and Responsibilities:

• Work closely with customers and assist them with orders, freight scheduling, review of product drawings, and square footage. 


• Promptly communicate with Manufacturing to provide accurate feedback on customer requests, scheduling changes and complaints.


• Work closely with Sales and Marketing teams while they are in the field, providing and maintaining price files, sales reporting, product quotes, freight quotes and other sales functions.


• Accurate and thorough management of customer orders, from receipt to shipment to delivery.


• Meet with Accounting Dept. for month-end reporting.  

This position pays $24.00/hr. and offers a competitive benefit package. Applicants should submit letter of intent and resume to resume@rocklandflooring.com, or by mail to: 

Human Resources Manager

Rockland Flooring

2720 North Service Drive

Red Wing, MN 55066