ServiceNow
Supervisor, Site Reliability Engineering - 3rd Shift - Federal
ServiceNow, San Diego, California, United States, 92189
Supervisor, Site Reliability Engineering - 3rd Shift - Federal
3 days ago Be among the first 25 applicants
ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
This position will include supporting our US Public Sector customers.
This position requires passing a ServiceNow background screening, USFedPASS, and a credential check. Due to Federal requirements, only US citizens, naturalized citizens or permanent residents holding a green card will be considered.
Our Site Reliability Engineering (SRE) team consists of highly skilled engineers responsible for maintaining and enhancing the reliability, scalability, and performance of the ServiceNow infrastructure.
As a
Shift Manager, Site Reliability Engineering - Federal – 3rd Shift
(Sunday to Wednesday) at ServiceNow, you’ll lead a team of SREs focused on ensuring the reliability and availability of critical enterprise platforms/applications, with a focus on federal sector clients, and driving automation and continuous improvement.
Our Federal SRE Teams work four 10‑hour days. The work hours for 3rd shift are 11:00 pm to 10:00 am Pacific Time.
Team leadership: mentor, develop a team of SRE engineers, manage career development, project prioritization and performance review.
Drive initiatives to automate operational processes, reduce manual tasks, and improve overall efficiency.
Work with other engineering teams, product managers, and stakeholders to ensure alignment and improve the reliability of the infrastructure.
Orchestrate actions during incidents and outages to ensure swift resolution and minimize impact and take actions towards sustainable solutions.
Analyze and evaluate existing processes to identify areas for improvement and implement best practices.
Provide training and support to partner teams that interface with SRE.
Onboarding of new hires to enable their success in their roles.
Onboarding of new technologies, systems and automations into the team.
Hands‑on technical skills in Linux, databases, systems and coding.
2+ years of experience in a team leadership or management role.
6+ years of experience with 24x7 cloud operations, and geographically distributed infrastructure.
Experience with design and implementation of monitoring solutions for large and scalable environments.
Experience working in software, platform, and infrastructure delivered as a service.
Knowledge of principles and methods involving ITIL v3.
Outstanding interpersonal skills and strong communication skills, both written and verbal.
Uncompromising attention to detail.
Bachelor's degree in Computing Science or related technical field, or equivalent work experience.
The following are not a must for this role, but please highlight them on your resume if you have:
RHCE, CCNA, ITIL, Azure, or other industry certifications
Master's degree in a technical field
For positions in this location, we offer a base pay of $126,700 – $215,400, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr
ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
This position will include supporting our US Public Sector customers.
This position requires passing a ServiceNow background screening, USFedPASS, and a credential check. Due to Federal requirements, only US citizens, naturalized citizens or permanent residents holding a green card will be considered.
Our Site Reliability Engineering (SRE) team consists of highly skilled engineers responsible for maintaining and enhancing the reliability, scalability, and performance of the ServiceNow infrastructure.
As a
Shift Manager, Site Reliability Engineering - Federal – 3rd Shift
(Sunday to Wednesday) at ServiceNow, you’ll lead a team of SREs focused on ensuring the reliability and availability of critical enterprise platforms/applications, with a focus on federal sector clients, and driving automation and continuous improvement.
Our Federal SRE Teams work four 10‑hour days. The work hours for 3rd shift are 11:00 pm to 10:00 am Pacific Time.
Team leadership: mentor, develop a team of SRE engineers, manage career development, project prioritization and performance review.
Drive initiatives to automate operational processes, reduce manual tasks, and improve overall efficiency.
Work with other engineering teams, product managers, and stakeholders to ensure alignment and improve the reliability of the infrastructure.
Orchestrate actions during incidents and outages to ensure swift resolution and minimize impact and take actions towards sustainable solutions.
Analyze and evaluate existing processes to identify areas for improvement and implement best practices.
Provide training and support to partner teams that interface with SRE.
Onboarding of new hires to enable their success in their roles.
Onboarding of new technologies, systems and automations into the team.
Hands‑on technical skills in Linux, databases, systems and coding.
2+ years of experience in a team leadership or management role.
6+ years of experience with 24x7 cloud operations, and geographically distributed infrastructure.
Experience with design and implementation of monitoring solutions for large and scalable environments.
Experience working in software, platform, and infrastructure delivered as a service.
Knowledge of principles and methods involving ITIL v3.
Outstanding interpersonal skills and strong communication skills, both written and verbal.
Uncompromising attention to detail.
Bachelor's degree in Computing Science or related technical field, or equivalent work experience.
The following are not a must for this role, but please highlight them on your resume if you have:
RHCE, CCNA, ITIL, Azure, or other industry certifications
Master's degree in a technical field
For positions in this location, we offer a base pay of $126,700 – $215,400, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr