Brigham and Women's Hospital
Mass General Brigham (MGH) is a not-for-profit organization dedicated to patient care, research, teaching, and community service. MGH relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance its mission.
Site: The Brigham and Women's Hospital, Inc.
Pay found in job post Base pay range: $17.36/hr - $24.45/hr
Job Summary Perform administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Perform basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as "Super User" for scheduling, registration and billing systems.
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications Primary Responsibilities Schedule all new patients to Thoracic Surgery with the correct MD based on referring provider request, patient reason for visit, and soonest availability. Order and schedule any necessary radiology testing to coordinate with the appointment.
Confirm that patients are informed about directions, parking and the process for their first appointment, including the amount of time required for the appointment.
Answer and triage incoming calls to the New Patient Coordinator phone line promptly and courteously. As the patient’s first contact with Thoracic Surgery, plays an integral role in the positive image desired by the Division and the Hospital.
Request and ensure receipt of all relevant medical records and images for each incoming new patient based on reason for visit. This includes any and all recent radiology images, PCP notes, referring provider notes, office notes from cardiology, gastroenterology, oncology etc as well as any relevant operative and pathology reports.
Ensure all new patient shadow charts are printed prior to appointment date by including all the medical information pertaining to the patient is available for the surgeon from various sources within and outside the hospitals, clinics and MD offices. This will include all necessary radiology films and written reports. Emergency, walk-in, and add-on patients may also be possible requiring a quick turnaround for new patients.
Ensure that pathology slides are requested, received and reviewed for all incoming cancer patients (including New Patient visits and patient transfers from satellite sites).
Scan all appropriate records into the Epic system upon receipt under proper index information to allow others the ability to locate such records in the future. Scan all outside medical records for division of Thoracic Surgery.
Secondary Responsibilities Cross trained to schedule at multiple Thoracic locations.
Participate in the onboarding and training of new hires.
Participate in Divisional staff meetings and take minutes. Prepare minutes and distribute to staff when requested.
All other duties as assigned by Team Lead and Manager.
Education High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred.
Experience Office experience 2-3 years required.
Knowledge, Skills And Abilities
Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Physical Requirements
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type Onsite
Work Location 15 Francis Street
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 - $24.45/Hourly
Grade 3
EEO Statement The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Site: The Brigham and Women's Hospital, Inc.
Pay found in job post Base pay range: $17.36/hr - $24.45/hr
Job Summary Perform administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Perform basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as "Super User" for scheduling, registration and billing systems.
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications Primary Responsibilities Schedule all new patients to Thoracic Surgery with the correct MD based on referring provider request, patient reason for visit, and soonest availability. Order and schedule any necessary radiology testing to coordinate with the appointment.
Confirm that patients are informed about directions, parking and the process for their first appointment, including the amount of time required for the appointment.
Answer and triage incoming calls to the New Patient Coordinator phone line promptly and courteously. As the patient’s first contact with Thoracic Surgery, plays an integral role in the positive image desired by the Division and the Hospital.
Request and ensure receipt of all relevant medical records and images for each incoming new patient based on reason for visit. This includes any and all recent radiology images, PCP notes, referring provider notes, office notes from cardiology, gastroenterology, oncology etc as well as any relevant operative and pathology reports.
Ensure all new patient shadow charts are printed prior to appointment date by including all the medical information pertaining to the patient is available for the surgeon from various sources within and outside the hospitals, clinics and MD offices. This will include all necessary radiology films and written reports. Emergency, walk-in, and add-on patients may also be possible requiring a quick turnaround for new patients.
Ensure that pathology slides are requested, received and reviewed for all incoming cancer patients (including New Patient visits and patient transfers from satellite sites).
Scan all appropriate records into the Epic system upon receipt under proper index information to allow others the ability to locate such records in the future. Scan all outside medical records for division of Thoracic Surgery.
Secondary Responsibilities Cross trained to schedule at multiple Thoracic locations.
Participate in the onboarding and training of new hires.
Participate in Divisional staff meetings and take minutes. Prepare minutes and distribute to staff when requested.
All other duties as assigned by Team Lead and Manager.
Education High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred.
Experience Office experience 2-3 years required.
Knowledge, Skills And Abilities
Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Physical Requirements
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type Onsite
Work Location 15 Francis Street
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 - $24.45/Hourly
Grade 3
EEO Statement The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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