Michaels Stores
Overview
Join to apply for the
Part Time Customer Experience Manager
role at
Michaels Stores
located in LA-MISSION VIEJO, CA.
Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
Ensure all front end policies and procedures are followed; achieve KPIs and manage team to meet role KPIs.
Plan and lead the execution of in‑store events in accordance with Company programs.
Lead the omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management and Talent Development.
Serve as Manager on Duty (MOD).
Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values.
Acknowledge customers, help locate the product and provide solutions.
Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
Cross train in Custom Framing selling and production.
Qualifications
Retail management experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Compensation Base Pay Range: $17.50 - $23.00 per hour.
EEO Statement Michaels is an Equal Opportunity Employer.
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Part Time Customer Experience Manager
role at
Michaels Stores
located in LA-MISSION VIEJO, CA.
Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
Ensure all front end policies and procedures are followed; achieve KPIs and manage team to meet role KPIs.
Plan and lead the execution of in‑store events in accordance with Company programs.
Lead the omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management and Talent Development.
Serve as Manager on Duty (MOD).
Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values.
Acknowledge customers, help locate the product and provide solutions.
Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
Cross train in Custom Framing selling and production.
Qualifications
Retail management experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Compensation Base Pay Range: $17.50 - $23.00 per hour.
EEO Statement Michaels is an Equal Opportunity Employer.
#J-18808-Ljbffr