Excis Ltd
Desktop Support Technician
Job Type : Full-Time We are seeking a skilled Desktop Support Technician to join our team and provide top‑notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end‑user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer‑focused, and thrives in a fast‑paced, dynamic environment. Key Responsibilities
Provide onsite and remote support for Windows and Apple laptops / desktops (IMAC – Installations, Moves, Additions, and Changes) Troubleshoot and resolve issues on Windows, macOS, and mobile devices Manage hardware refreshes, warranty repairs, and equipment redeployment Handle printer installation, configuration, and break / fix support Oversee inventory, asset tagging, and depot operations Coordinate equipment shipments, returns, and asset reclaim Support executive / VIP users and perform AV system health checks Provide walk‑up support and assist with onboarding new hires Maintain asset management systems and provide weekly inventory / outflow reports Collaborate with external vendors for hardware repairs and field dispatch Ensure all service requests and incidents are tracked and resolved in a timely manner Maintain compliance with internal standards and policies
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Job Type : Full-Time We are seeking a skilled Desktop Support Technician to join our team and provide top‑notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end‑user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer‑focused, and thrives in a fast‑paced, dynamic environment. Key Responsibilities
Provide onsite and remote support for Windows and Apple laptops / desktops (IMAC – Installations, Moves, Additions, and Changes) Troubleshoot and resolve issues on Windows, macOS, and mobile devices Manage hardware refreshes, warranty repairs, and equipment redeployment Handle printer installation, configuration, and break / fix support Oversee inventory, asset tagging, and depot operations Coordinate equipment shipments, returns, and asset reclaim Support executive / VIP users and perform AV system health checks Provide walk‑up support and assist with onboarding new hires Maintain asset management systems and provide weekly inventory / outflow reports Collaborate with external vendors for hardware repairs and field dispatch Ensure all service requests and incidents are tracked and resolved in a timely manner Maintain compliance with internal standards and policies
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