Pella Mid-Atlantic, Inc.
Position Overview
The Lead Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and directing work processes at the job sites. The Lead Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer also performs order verification as required by the business and acts as a liaison to sub‑contracted installation teams. The Lead Installer will be involved in recovery projects and strives to inspire others to achieve and maintain 100% “Very Satisfied” customers. Responsibilities
Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned to the in‑house installation crew Direct work processes while at the job sites Identify method of installation, work procedures, material(s), tool(s), and work aid requirements from work order form Install windows and doors to walls/openings according to installation guidelines published by Pella Corporation and within quality standards established by Pella Corporation Test operations of each unit and demonstrate operation to the customer Ensure the job site is clean and tidy after installation Communicate effectively with customers and serve as a reputable Pella Mid‑Atlantic representative on all job sites Train operating procedures for new windows and how to contact Pella Mid‑Atlantic service if a future need should arise Ensure customer completes the Certificate of Completion and collect any outstanding customer balances Demonstrate a commitment to the highest quality of work Perform order verification as needed to meet business needs Conduct job site inspections of sub‑contracted installers as necessary to meet business needs Perform recovery work as required to meet business needs Ensure all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns Use, maintain, and store company provided tools appropriately Meet company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver’s license and be in compliance with company Fleet Safety Policy Skills and Knowledge
AA or Technical degree preferred, High School Diploma with experience 4‑5 years construction experience with leading projects Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required Strong listening skills Speak clearly and persuasively in positive or negative situations Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one‑on‑one and small group situations Mathematical skills: ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals Experience with Microsoft products: Excel, Word, Outlook, database and order processing products Reasoning abilities: carry out instructions in written, oral, or diagram form; deal with problems involving a few concrete variables in standardized situations; relate across a broad and varied internal and external customer base Organizational and time management skills: establish priorities; work independently; proceed with objectives and little supervision; meet company established job performance standards; investigate ways to improve and promote quality and productivity; identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations Attention to detail, demonstrates accuracy and thoroughness Adapt to changes in the work environment Observe established safety and security procedures Consistently at work and on time; ensure work responsibilities are covered when absent Pella Mid‑Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid‑Atlantic is an Equal Opportunity / Aff…
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The Lead Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and directing work processes at the job sites. The Lead Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer also performs order verification as required by the business and acts as a liaison to sub‑contracted installation teams. The Lead Installer will be involved in recovery projects and strives to inspire others to achieve and maintain 100% “Very Satisfied” customers. Responsibilities
Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned to the in‑house installation crew Direct work processes while at the job sites Identify method of installation, work procedures, material(s), tool(s), and work aid requirements from work order form Install windows and doors to walls/openings according to installation guidelines published by Pella Corporation and within quality standards established by Pella Corporation Test operations of each unit and demonstrate operation to the customer Ensure the job site is clean and tidy after installation Communicate effectively with customers and serve as a reputable Pella Mid‑Atlantic representative on all job sites Train operating procedures for new windows and how to contact Pella Mid‑Atlantic service if a future need should arise Ensure customer completes the Certificate of Completion and collect any outstanding customer balances Demonstrate a commitment to the highest quality of work Perform order verification as needed to meet business needs Conduct job site inspections of sub‑contracted installers as necessary to meet business needs Perform recovery work as required to meet business needs Ensure all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns Use, maintain, and store company provided tools appropriately Meet company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver’s license and be in compliance with company Fleet Safety Policy Skills and Knowledge
AA or Technical degree preferred, High School Diploma with experience 4‑5 years construction experience with leading projects Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required Strong listening skills Speak clearly and persuasively in positive or negative situations Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one‑on‑one and small group situations Mathematical skills: ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals Experience with Microsoft products: Excel, Word, Outlook, database and order processing products Reasoning abilities: carry out instructions in written, oral, or diagram form; deal with problems involving a few concrete variables in standardized situations; relate across a broad and varied internal and external customer base Organizational and time management skills: establish priorities; work independently; proceed with objectives and little supervision; meet company established job performance standards; investigate ways to improve and promote quality and productivity; identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations Attention to detail, demonstrates accuracy and thoroughness Adapt to changes in the work environment Observe established safety and security procedures Consistently at work and on time; ensure work responsibilities are covered when absent Pella Mid‑Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid‑Atlantic is an Equal Opportunity / Aff…
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