Advance Auto Parts
General Manager I - Store 5601
Advance Auto Parts, Mount Juliet, Tennessee, United States, 37122
Job Description
A General Manager must inspire the team, help customers succeed, and grow the business with integrity. The role requires a professional level of sales and management skills, understanding of store and automotive systems, parts knowledge, and the ability to troubleshoot and assist customers in DIY projects. The General Manager is accountable for achieving financial metrics and maintaining service and appearance standards in a fast‑paced retail environment. The position is exempt and requires a minimum of 50–55 hours per week (excluding meal breaks). The average schedule is 5–6 days a week, 11‑hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. Primary Responsibilities
Achieve overall store sales goals and service objectives. Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans. Selection, hiring, development, performance management, coaching, scheduling and engagement of store team members. Ensure execution of all inventory and operational standards. Coach all team members to deliver on Customer expectations (DIY and Professional). Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties). Lead change management initiatives. Embrace diversity and foster a respectful environment for both Customers and Team Members. Secondary Responsibilities
Provide DIY service including battery installation, testing, wiper installation, etc. Assist District/Region in other functions upon request. Success Factors
Friendly communication. Ability to locate and stock parts. Safety knowledge and skills. Ability to become ASE P2 certified or ASE ready equivalent. Ability to execute and train project and product quality recommendations. Advanced parts lookup and sourcing. Ability to source from numerous places including special order, FDO, second source, etc. Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services. Ability to execute and train inventory systems and store equipment. Ability to execute and train POS and parts lookup systems. Ability to review and analyze P&L statement. Ability to recruit, select, hire and develop quality team members. Ability to build and grow relationships with Professional customers. Essential Job Skills
Working knowledge of automotive systems preferred. Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management. Use Microsoft software effectively (Word, Excel required; PowerPoint preferred). Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent. Ability to review and analyze business reports, such as profit and loss statement (P&L). Hold others accountable, inspect work quality and give feedback in a way that is inspiring. Ability to work an assortment of days, evenings and weekends as needed. Prior Experience
2–3 years of experience managing a team of 10–20 team members in a fast‑paced and highly dynamic retail environment. Successful experience managing profitability; proven financial and business acumen. Education & Certifications
High school diploma or GED required. Bachelor’s degree in business or a related area preferred. Must have a valid driver’s license. ASE certification preferred, but not required. Physical Demands
Employees will predominantly walk or stand, talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. Employees may frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment
Employees usually work inside; occasionally outside and exposed to weather conditions while performing tasks such as installing batteries and wiper blades. Employees are occasionally exposed to moving mechanical parts, high, precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. Noise level is usually moderate. Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
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A General Manager must inspire the team, help customers succeed, and grow the business with integrity. The role requires a professional level of sales and management skills, understanding of store and automotive systems, parts knowledge, and the ability to troubleshoot and assist customers in DIY projects. The General Manager is accountable for achieving financial metrics and maintaining service and appearance standards in a fast‑paced retail environment. The position is exempt and requires a minimum of 50–55 hours per week (excluding meal breaks). The average schedule is 5–6 days a week, 11‑hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. Primary Responsibilities
Achieve overall store sales goals and service objectives. Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans. Selection, hiring, development, performance management, coaching, scheduling and engagement of store team members. Ensure execution of all inventory and operational standards. Coach all team members to deliver on Customer expectations (DIY and Professional). Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties). Lead change management initiatives. Embrace diversity and foster a respectful environment for both Customers and Team Members. Secondary Responsibilities
Provide DIY service including battery installation, testing, wiper installation, etc. Assist District/Region in other functions upon request. Success Factors
Friendly communication. Ability to locate and stock parts. Safety knowledge and skills. Ability to become ASE P2 certified or ASE ready equivalent. Ability to execute and train project and product quality recommendations. Advanced parts lookup and sourcing. Ability to source from numerous places including special order, FDO, second source, etc. Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services. Ability to execute and train inventory systems and store equipment. Ability to execute and train POS and parts lookup systems. Ability to review and analyze P&L statement. Ability to recruit, select, hire and develop quality team members. Ability to build and grow relationships with Professional customers. Essential Job Skills
Working knowledge of automotive systems preferred. Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management. Use Microsoft software effectively (Word, Excel required; PowerPoint preferred). Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent. Ability to review and analyze business reports, such as profit and loss statement (P&L). Hold others accountable, inspect work quality and give feedback in a way that is inspiring. Ability to work an assortment of days, evenings and weekends as needed. Prior Experience
2–3 years of experience managing a team of 10–20 team members in a fast‑paced and highly dynamic retail environment. Successful experience managing profitability; proven financial and business acumen. Education & Certifications
High school diploma or GED required. Bachelor’s degree in business or a related area preferred. Must have a valid driver’s license. ASE certification preferred, but not required. Physical Demands
Employees will predominantly walk or stand, talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. Employees may frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment
Employees usually work inside; occasionally outside and exposed to weather conditions while performing tasks such as installing batteries and wiper blades. Employees are occasionally exposed to moving mechanical parts, high, precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. Noise level is usually moderate. Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
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