Allied Universal
Senior Director - Operations
Allied Universal
Company Overview Deposita(TM), an Allied Universal® Company is a leader in cash management solutions. We provide customized consulting and advanced technology to retail, wholesale, and banking sectors. Our mission is to deliver exceptional service and secure customer outcomes.
Benefits Comprehensive benefits package including medical, dental, vision, life insurance, retirement plan, employee assistance programs, company discounts, and other perks as eligible.
Responsibilities
Determine and understand specific customer expectations; effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Plan and schedule project timelines; direct project defining scope, goals and deadlines, project plans and associated documents.
Communicate project expectations to team members; coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
Identify and resolve issues; liaise with project stakeholders; proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Identify and manage project dependencies and critical path; analyze data to determine project success; determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
Delegate and follow‑up task assignments and achievement; plan and schedule project timelines and milestones using appropriate tools, track project milestones and deliverables.
Prepare project plans and associated documents; develop and deliver progress reports; proposals, requirements documentation, and presentations.
Develop best practice and tools for project execution and management.
Define project success criteria and disseminate them to involved parties throughout project life cycle.
Determine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas.
Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
Qualifications
Bachelor’s Degree in business administration, finance, or computer technology related field.
Minimum of seven (7) years of business experience in similar based business and operations, customer service/call centers.
Minimum of three (3) years of related financial and/or process leadership experience preferably within the service industry and/or with security.
Work history must include demonstration of each of the following:
Ability to learn, understand and apply new technologies.
Ability to effectively prioritize and execute tasks in a high‑pressure environment.
Ability to confirm to shifting priorities, demands and timelines through analytical and problem‑solving capabilities.
Ability to analyze data, identify trends, and find solutions to processes and tools.
Advanced understanding of the operational functioning of the Retail Solutions products.
Strong oral, written, and analytical skills.
Advanced reconciliation skills and understanding of the factors which cause deposit and change order discrepancies.
Strong awareness of retail front end operational functions and ability to troubleshoot problems.
Ability to train others and impart knowledge to newer/less experienced retail leaders in store and market.
Preferred Qualifications
Master’s Degree in business administration, finance, or computer technology related field.
Work history to include previous Profit and Loss responsibility.
Equal Opportunity Employer Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
Requisition ID 2025-1451307
#J-18808-Ljbffr
Company Overview Deposita(TM), an Allied Universal® Company is a leader in cash management solutions. We provide customized consulting and advanced technology to retail, wholesale, and banking sectors. Our mission is to deliver exceptional service and secure customer outcomes.
Benefits Comprehensive benefits package including medical, dental, vision, life insurance, retirement plan, employee assistance programs, company discounts, and other perks as eligible.
Responsibilities
Determine and understand specific customer expectations; effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Plan and schedule project timelines; direct project defining scope, goals and deadlines, project plans and associated documents.
Communicate project expectations to team members; coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
Identify and resolve issues; liaise with project stakeholders; proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Identify and manage project dependencies and critical path; analyze data to determine project success; determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
Delegate and follow‑up task assignments and achievement; plan and schedule project timelines and milestones using appropriate tools, track project milestones and deliverables.
Prepare project plans and associated documents; develop and deliver progress reports; proposals, requirements documentation, and presentations.
Develop best practice and tools for project execution and management.
Define project success criteria and disseminate them to involved parties throughout project life cycle.
Determine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas.
Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
Qualifications
Bachelor’s Degree in business administration, finance, or computer technology related field.
Minimum of seven (7) years of business experience in similar based business and operations, customer service/call centers.
Minimum of three (3) years of related financial and/or process leadership experience preferably within the service industry and/or with security.
Work history must include demonstration of each of the following:
Ability to learn, understand and apply new technologies.
Ability to effectively prioritize and execute tasks in a high‑pressure environment.
Ability to confirm to shifting priorities, demands and timelines through analytical and problem‑solving capabilities.
Ability to analyze data, identify trends, and find solutions to processes and tools.
Advanced understanding of the operational functioning of the Retail Solutions products.
Strong oral, written, and analytical skills.
Advanced reconciliation skills and understanding of the factors which cause deposit and change order discrepancies.
Strong awareness of retail front end operational functions and ability to troubleshoot problems.
Ability to train others and impart knowledge to newer/less experienced retail leaders in store and market.
Preferred Qualifications
Master’s Degree in business administration, finance, or computer technology related field.
Work history to include previous Profit and Loss responsibility.
Equal Opportunity Employer Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
Requisition ID 2025-1451307
#J-18808-Ljbffr